Contact PlayStation Customer Service
PlayStation Phone Numbers and Emails
Toll-Free Number:
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(800) 345-7669United States and Canada
Customer Service:
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+54 116 770 7669Argentina
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+554 003 7669Brazil
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+5 680 026 1800Chile
PlayStation Emails:
PlayStation Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PlayStation Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PlayStation is 8003457669. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PlayStation may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PlayStation Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PlayStation is 8003457669. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PlayStation may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PlayStation mainly because of account, product/ service and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PlayStation is sie-privacy@sony.com. 58% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PlayStation Website:
PlayStation Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 7:00 pm (PT)
Fax:
PlayStation Customer Service Reviews
I love PlayStation i have been loyal to it i have even got a couple of my friends to but a PlayStation but what has happened recently with my account being stolen is a real bummer i have had the acc sense 2019 and put a lot of money in it and i really want the account back cuz playing video games is one of my really good ways of dealing wit stress and all this stuff about my acc has made me really stressed lately and sad so i need help to get jt back
The best The best servers in the world, the best service in the world, the best service in the world, the best service in the world. They help me so much man I only I dont think aint no customer service I PlayStation customer service.
I love PlayStation customer service. I love PlayStation I love PlayStation network. I love everything about PlayStation help me PlayStation yes they help me so bad I love it. Oh my God this is the best thing ever PlayStation thank you customer service.
Thank you. Let your family rest and blessed and blessed.
How Good is PlayStation's Customer Service?
Summary of PlayStation Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PlayStation?
Account Question:
- “I got banned for no reason”
- “Account issues on ps4”
- “Can't log into to my ps5 network account”
Product/ Service Question:
- “Purchased the game was not able to get it”
- “I been signed outta my PlayStation network and can't sign back in”
- “Not able to connect to PlayStation network”
Request for Information Question:
- “Help with game”
- “I need help to deactivate passkey on my playstation5”
- “About my ps+”
Payments and Charges Question:
- “PlayStation won't process plus payments”
- “I am getting charges on my account”
- “I was charged $200 and I didn't make the payment”
Refund Question:
- “Refund on a mod”
- “Refund”
- “My son ordered something on PlayStation that he shouldn't have and I need that refund back On the PS five”
Cards Question:
- “My PlayStation gift card says it has funds on it but it won't let me redeem it.”
- “50$ gift card won't work”
- “Gift card error”
Activation/ Cancellation Question:
- “Need to cancel playstation plus on a acount i forgot the pasword on”
- “I need a cancel payment i don't do because i dont have an account with Playstation”
- “Cancellation”
Shipping and Delivery Question:
- “Bought a PlayStation plus package on accident”
- “Bought item but didn't receive”
- “Cant get the 2 step varification”
Return/ Replace Question:
- “Need to change my sign id”
- “Need to change my account phone nimber”
- “Changing phone number”
Staff Question:
- “Customer service”
- “Don't want service I was charged for”
- “Cannot pay for service?”
Website/ Application Question:
- “Trouble finding my email and policy number through your website for a return”
- “Your website is messed up can't set my primary ps4”
- “Made a purchase on the website.”
Employment Question:
- “Paid three times for cod ww2. Should be free on ps5. I've bought all the dlcs”
- “Trying to pay off account”
- “To pay off my account debt”
Other Question:
- “Error”
- “PlayStation won't get off safe mode”
- “Sea of thieves”
About
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PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.
PlayStation is ranked 163 out of 1348 in Games and Movies category
USA, Worldwide, Europe
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