Contact Information

You can contact the customer service representative of Playstation calling Playstation's helpline phone numbers.

Toll-Free Number:

  • (800) 345-7669

Consumer Services Hotline:

  • (800) 345-7669
  • (310) 981-1570
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Currently you can call only US numbers.

Playstation Website:

Playstation Online Chat:

Corporate Office Address:

Sony Interactive Entertainment America LLC Co
2207 Bridgepointe Parkway
San Mateo, California 94404-5060
United States

Help in Social Networks:

Playstation Rating Based on 299 Reviews

Rating details

2.2
more details
Customer service
Website
Value for money
Product or Service Quality

Rating stats

Rating trend

Summary of Playstation Customer Service Calls

4.2K TOTAL
CALLS
00:53 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Playstation Customer Service?

Account Question:

  • “PlayStation account”
  • “Banned account” , Review # 2185916
  • “I need to find my old ps4 account”

Product/ Service Question:

  • “Game”
  • “I order a add on thinking it was a game”
  • “Can't get internet connection”

Payments and Charges Question:

  • “Unauthorized use of debit card”
  • “Over charged”
  • “Why I got charge twice in a month for subscription”

Refund Question:

  • “Would like a refund was ordered with out my promission”
  • “Refund of subscription”
  • “Refund purchase”

Request for Information Question:

  • “I need help with account”
  • “Need help with game information”
  • “Two step verification”

Cards Question:

  • “My card dont work”
  • “My card was charged”
  • “My PlayStation card won't work”

Activation/ Cancellation Question:

  • “I can't rejoin and renew ps plus”
  • “Canceling a subscription”
  • “Playstation plus activation problem”

Shipping and Delivery Question:

  • “Didnt get my 100,000 VC from nb2k21” , Review # 2181863
  • “Didn't receive refund”
  • “Didn't get my game”

Employment Question:

  • “Debit card charge”
  • “Someone did a purchase with my debit card” , Review # 2104766
  • “I want to remove my debit card from PlayStation Store”

Staff Question:

  • “Online service”
  • “Play station customer service”
  • “Costumer service”

Return/ Replace Question:

  • “I need to return PlayStation plus and get the refund”
  • “I paid to get my PlayStation 4 fix or replaced for $99 your asking for the receipt that was two years ago I don't have that just give me my money back and I sill purchase a new on” , Review # 2153655
  • “Return cancellation”

Website/ Application Question:

  • “Application”
  • “Someone made a purchase on your website using my debit card and its not me”
  • “The applications do not download”

Other Question:

  • “My build got corrupted file”
  • “*** junk”
  • “HDD freeze”

About

Playstation Terms of Service
Welcome to the PlayStation family of web sites. Please don't use Company's Sites if The User of Website don't agree to these Terms of Service because once The Client of Playstation are on Playstation's' Sites, The User have to follow the rules. SIE LLC and its affiliates, representatives and agents that assist in operating Playstation's' Sites reserve the right to temporarily or permanently disable access to Company's Sites for anyone who violates these Terms of Service. Playstation may disable access to Company's Sites at Playstation's' discretion without notice. These Terms of Service form a legally binding contract between The User of Website and www.playstation.com The Customer do not need an account on PlayStation™Network ("PSN") to view Company's Sites. However, if The Client already have an account on PSN or if The Customer create one, The User of Website will have access to more of the features on Playstation's' Sites, as well as access to the PSN online community, which allows The Client of Playstation to play games online and buy content and services, like new levels for The Customer's favorite games, movies, television shows or original programs.
To read more: https://www.playstation.com/en-us/legal/terms-of-use/
Playstation Privacy Policy
To read more: https://www.playstation.com/en-us/network/legal/privacy-policy/
Playstation FAQ
To read more: https://www.playstation.com/en-us/network/vue/faq/
Top Playstation Services

Customer Care

Top Playstation Products

Account, Video Game Console, Subscription

Playstation Pros and Cons

Pros: Been playn it since you came out with playstation, I been playing for a long time, Ps4 graphics vita graphics, I love ps4, Good service

Cons: Customer service, That no one answers the phone or live chats, Refund policy, Hidden fees, Getting custormer service

Related Companies

Sony, Sony Canada, Sony Mobile Communications, Hawk Eye, Aibo

Summary

PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.

Playstation reviews and complaints

Playstation is ranked 50 out of 307 in Games and Movies category

Area Served

USA

Payment Methods

VISA

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