HomeServe Reviews

When we have a claim, we call up the insurance and tell them that we have a problem and what area it is. They look up our insurance to be sure we have it and then they tell us that they will call someone to get in contact with us as soon as possible. We had a problem in the front yard a couple of weeks ago with our water service line leaking and within an hour, a plumber called and said they were on their way. It's usually pretty prompt, especially if it's something serious. The contractor comes and looks at the issue, and then they call up the HomeServe and tell them what they found and how much it is and what they would need to do. All of that is going on with them rather than us. Then they come and tell us that we've been approved to get this done.

I had a very bad experience with the service from the contractor that HomeServe sent out. They sent me someone and told him, "We don't live in the building. Once you're there, call me half hour before you get there and I will make sure we have someone to open for you." When he came in, the guy had an attitude and he didn't wanna wait. He didn't give me enough time. I said at least half an hour before he came in. His time was supposed to be from 1:00 to 5:00 and he showed up 15 minutes before 1:00. Once he called me, I had to be there within half an hour. I told him that I was gonna send someone ASAP. But 10 minutes later, he called me and said that he was leaving. I told him that I was sending someone on the way but he left and he didn't answer the phone.

There were some things I talked to HomeServe's rep that by that time it was approaching 6 o'clock on a Friday. And I had a couple of things on my bucket list. I said, "Can y'all do this?" He said, "Yes. And it'd be under your contract.” I said, "Let us get settled from the other things we're going through. The in and out of towns and schedules, and we'll get back with y'all." But I would like to have him do the work. HomeServe's rates are very modest. But even if they were more, I would keep my service where it is. Because inside electrical things always go out. And that's not something I'm trained to do.

I've been with HomeServe for many years and they come and they do what I need them to do. I'm a single homeowner and I don't have someone handy to fix the problem for me right then and there. It works out for me. I have every plan that they have just in case. I pay $175 a month for all the plans that I have and even the home equipment plan is no longer valid, I was grandfathered into it. I'm grateful for that. Recently, something was wrong with my washing machine and they came and fixed it. I really liked the tech. When he came the first time, he assessed the situation and told me that one of my pipes was clogged and he placed the order. The only thing I didn't like was I was told that they would follow up with me but I had to call HomeServe to find out whether or not the pipe was ordered. The pipe came in and they gave me the number to call Bing back so that they could schedule to have somebody.

I've been with HomeServe for years. They deal with the smaller companies. I like the companies they deal with. The contractor usually asked what was the problem to find out, and they would schedule the appointment that they could come out on. I've had HomeServe for my heating system which didn't work right. This other company came out because the company I had before were plumbers. He said, "I know what part's wrong with this, but I don't know if you're covered." And he came up and said, "You are covered," That part was very expensive. I have the zoned heating and I know if one of the zone valves go, that's not covered. But I could call HomeServe and they would get somebody there for me.

I had some interior electrical issues. Electrical outlets were not working on one side of my kitchen. Homeserve sent out a technician and he tested the outlets and said I was not getting any powered to any of them and would probably need to open up a wall and do some rewiring. I would be hearing back from them in a couple days. It has been 3 1/2 weeks and they still have not gotten back to me after I have made a number of phone calls to Homeserve and also Morrison Electric both promising me they would call me back by the end of the day. Morrison Electric said their head electrician needed to call me and schedule an appointment, but never got a call back. Up to this issue I have been happy with them, but I have now told a friend not to use them after I had recommended Homeserve.

Canceled my entire service! I have been a customer for years. Spend over a 1000.00 per year. Had a pipe leak. Called for service. Was told 2 days so I slowed the leak down. When they finally came out they said not covered because I patched it waiting for them to fix my leak. Would not recommend this service.

The contract covered very little for what it cost now compared to when I first signed up. The things the contract covers now are things that rarely have issues based on my experience. Super rude, pushy customer service, especially when you are trying to cancel your plan. I would look elsewhere if this is something you are looking for with better service and a wider coverage of items for the price. Never dealing with this company again after the rude, snarky customer service I got even if it was something I was interested in.

The technician was courteous, professional, knowledgeable and got the work done fast. Thank you. The service man was on time, listened to my complaint and took care of it. Thanks for great service. The technician was honest.

December 2023 I had a gurgling noise coming from a drain. My husband called HomeServe (we have a plan through the company for this service). HomeServe sent out the company they use..Geisel Sewer and Plumbing. Long story short the company basically said HomeServe serve is a rip off, they will only cover 10 feet of new sewer installed. The man did not have one nice thing to say about HomeServe. Obviously we needed our entire sewer line replaced as it was cracked in so many places and it was close to backing up into the house. HomeServe never called to tell us they did not cover this, no follow up. Nothing.