Past few months I can't login to my yahoo mail account from my pc using edge, chrome, firefox or windows10 Yahoo app? It timesout and does let me enter my password. Or it tells me I've failed to access my account too many times and I need to wait an hour even thoughIhavenot entered a password. My yahoo account can be accessed from my android phone or tablet without any issue. The problem is only with my pc accessing yahoo mail. What can I do?
Can't login to my yahoo mail account from my pc using edge, chrome, firefox or windows10 yahoo app. It timesout and does let me enter my password.
Hi, Jane,
Sorry to hear you're experiencing this issue.
Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard?
Are you using any third-party antivirus?
Also, attach a screenshot of the System Information Page:
1-Right-click on Start then click on Run
2-Type: msinfo32 and click on Ok
And a screenshot of the version of the driver installed:
1-Right-click on Start then click on Device Manager
2-Click to expand the Network adapters
3-Right-click on the Wifi/Ethernet driver and click on properties
4-Take a screenshot of the General
5- Go to the Driver tab and take a screenshot
You can see at this link how to include a screenshot in your post.
https://answers.microsoft.com/en-us/feedback/fo...
Laptop Model HP Spectre x360 Convertable
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Anti Virus McAfee
SYSTEM SUMMERY
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JANE-SPECTRE
System Manufacturer Hewlett-Packard
System Model HP Spectre x360 Convertible 13
System Type x64-based PC
System SKU L0Q51UA#ABA
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F.53, 7/1/2019
SMBIOS Version2.8
Embedded Controller Version 58.99
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 802D
BaseBoard Version 58.63
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3636"
User Name Jane-Spectre\Jane
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.91 GB
Available Physical Memory 2.66 GB
Total Virtual Memory 9.16 GB
Available Virtual Memory 3.85 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
