My family and I have just spent 2 nights at the WM Hotel in Sai Kung

The specifics:
- I booked a Superior room with king bed and was upgraded to a Deluxe with Balcony
- The architecture of the hotel is modern, it’s 3 buildings connected together and is located walking distance from the pier (to board a junk for the day) and shops
- The room itself had a large king sized bed, big bathroom with shower and a large separate bathtub and nespresso machine
- It had a balcony but sadly no furniture to sit on
- The room rate included buffet breakfast for 2 adults and you could book a breakfast time slot at check in
- We arrived at 4pm on a Friday and were checked in 30 minutes later
- The hairdryer that was provided had very little power so I suggest you pack your own from home

The pool
- The pool is certainly a highlight of the hotel as it’s a long infinity pool on the rooftop
- Pool slots could be booked by phone or by visiting the fitness centre
- The pool only has 17 deck chairs around the outside, no bathrooms on the pool level or F&B service. It’s not the sort of pool you’d relax next to for a long time
- There’s a lifeguard on duty but due to the shape of the pool they can’t see a lot and seemed to be more interested in their mobile phone

F&B
- The buffet breakfast was ok but it’s not full service like you’ll see at other 5 star hotels
- It had a canteen feel to it where you choose where you want to sit after walking in and help yourself to coffee from the machine etc
- There was a variety of options -
my kids enjoyed the noodle station and donuts on the pastry station
- The room service menu was short and when I phoned at 6pm they had already run out of the Hainanese chicken rice. I was advised the order would take 30 minutes and it took 1 hour to arrive

Comments
- The hotel is in a great location
- The pool is lovely and really is a highlight
- It’s very very difficult to get hold of anyone from the phone in the room. It took me 1 hour to get hold of anyone to request more bath towels, they just don’t answer the phone
- I had also tried to phone them to confirm my booking the day of arrival as I hadn’t received any other emails from them, but no one answered the phone
- As others have mentioned it’s not like other 5 star hotels, they could do so much more to give it more wow factor but they haven’t

Overall is good. I booked a twin room with balcony for 3 people, room is fine and clean, not spacious but enough for an extra bed. Staffs are helpful and nice. There are lot of seafood restaurants around, you can enjoy the coastal walk just outside the hotel.

Tips: it is not necessary to book the room with balcony, as they are all at the ground floor, next to the road, that’s why the balcony planted with some tall trees which is for keeping client’s privacy. I think no one would like to go out there. A standard room is enough if you don’t need any special arrangements.

The design of the hotel is modern, but the interior design is weird, and the quality of the renovation material is low.
The balcony in the room is big but empty, they can actually buy some cheap and cozy chairs from Taobao to make the balcony more descent.
And we booked sea view room at 1800 hkd , you can see the ocean view, but it’s a bit too close to the street.
The pool has a very good view, no drinking is such a waste, and if you wanna have a sip of your drink, be careful, coz the staff will treat you as criminal, the staff approached us and reminded us every time when we went to toilet.
“No drinking ok? I still see your friend had a sip of the drink.”
I understand the policy, but if she could have told us nicely, our experience would be much better.
however, I saw 3 western guests drank there but no one talk to them, consistency?!

And the hotel breakfast area is like a food court, the fried noodle and the chicken congee are amazingly taste terrible.

Overall stay experience was bad and disappointed. But I have to say, most of the staff are warm and friendly, especially the front desk, concierge and gym counter staff, but definitely not the lady working at the pool, she really ruined my pool experience.