Contact Us

Personal

TransUnion is committed to providing you with quick and easy access to your credit data.

Online

Visit ocs.transunion.ca to obtain a copy of your Consumer Disclosure, dispute information on your credit file, or manage a Potential Fraud Alert.

By Phone

For English correspondence, please contact us between the hours of 8 a.m.-8 p.m. ET (Monday to Friday) at 1-800-663-9980

For French correspondence, please contact us during the hours of 8 a.m.-8 p.m. ET (Monday to Friday) at the following phone numbers: 1-800-663-9980 - and press #2 

For US Citizens, please contact us between the hours of 8 a.m.-11 p.m. ET (Monday – Friday) or 8 a.m.-5 p.m. (Saturday – Sunday) at 1-800-916-8800

By Mail

Order your credit report
Dispute an item on your credit report
Fraud alert request or removal

English speakers in all provinces except Quebec:
TransUnion Consumer Relations Department
P.O. Box 338, LCD1
Hamilton Ontario
L8L 7W2

French speakers in all provinces and English speakers in Quebec:
TransUnion
Centre de relations au consommateur
P.O. Box 338, LCD1
Hamilton Ontario
L8L 7W2

In Person

To obtain a copy of your consumer disclosure:
Please visit our free website at https://secure-ocs.transunion.ca/secureocs/home.html or call our toll free consumer relations line at 1-800-663-9980. 

NOVA SCOTIA
TransUnion
C/O Lyle Tilley Davidson Chartered Accountants
1718 Argyle Street, Suite 720
Halifax, NS B3J 3N6
9 a.m.-5 p.m. AST. (M-F)

PRINCE EDWARD ISLAND
TransUnion
Consumer Relations
C/O BDO Canada LLP
155 Belvedere Ave, Suite 200
Charlottetown, PE C1A 8B9
8:30a.m.-4:30p.m. (M-F)

TransUnion’s Burlington Consumer Relations walk-in centre is open Monday to Friday, between the hours of 9 a.m. – 4:00 p.m. (ET)

Please note our office will be closed at 1:00 p.m. on Friday, May 17, 2024. We will reopen on Tuesday, May 21, 2024 at 9 a.m.

Consumer’s can visit our walk-in centre, to receive a copy of their Consumer Disclosure. No other services are offered or available IN-PERSON. TransUnion is committed to providing you with quick and easy access to your credit data. Please visit the contact us section of our website for other options.

It's not too late to take advantage of our ONLINE Consumer Solutions! Visit our Online Consumer Solutions to get a copy of your Consumer Disclosure, create a dispute, request updates to your file, or add alerts. Feel free to also give us a call toll-free @ 1(800) 663-9980 in order to discuss your file and/or receive full access to services.

Please remember to bring two pieces of identification with you. A list of identification requirements can be found here.

We look forward to seeing you! 

Business

We want to help you achieve your objectives by building a relationship with you. Whether you'd like to meet us for the first time or talk about additional services, we're available to discuss your unique challenges.

Contact us using any of the options below.

TransUnion DeskTop Administrators
For general questions, password resets and support with our online application, call our Customer Service department at 1-800-565-2280. Or if local to the Hamilton, Ontario region, call 905-572-6020. We're available from 8:00 am to 8:00 pm Eastern Standard Time (EST).

New business clients
To learn more about our business solutions, complete the Request Information form and a TransUnion representative will contact you.

Existing business clients
Please contact your local TransUnion representative for any questions about our business solutions. For further assistance, e-mail us at customerservice@transunion.ca.

Data suppliers
To get answers to your electronic data reporting questions, visit our Frequently Asked Questions. If you need more information, e-mail us at DATEAM@transunion.ca. You can also sign up for EDT at the EDT Registration site.

If your data is compromised
In the event of a data compromise, individuals and businesses are exposed to a number of risks. For information on how TransUnion can help you and your customers mitigate potential losses, protect your brand and reputation in response to a data security incident, please contact TransUnion's Breach Response Team at BreachTeam@transunion.com.