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TAP Air Portugal
Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801
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3.024,420 reviews
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About TAP Air Portugal
Airline Alliance
Star AllianceHeadquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801
Airline Summary
The flag carrier of Portugal, TAP Air Portugal (TP) is a member of the Star Alliance. The airline flights to more than 90 destinations in 37 countries across Europe, Africa, North America and South America. TAP Air Portugal also has codeshare agreements with about 30 other airlines, and owns one subsidiary airline: TAP Express. TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates from a hub at Lisbon Humberto Delgado Airport (LIS).
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Boston - Seville
International
NEVER AGAIN What follows may seem made up, but it is completely accurate. Thursday, March 29, leave Boston for Seville connecting through Lisbon: Flight leaves over an hour late due to “mechanical difficulties”. This means a lot of stress hoping we make the connection, but we get lucky because there is no line at passport control and we get to the gate a good 30 minutes before the flight. This doesn’t matter because 40 minutes later, we are all informed that this flight is canceled because of “mechanical difficulties”. Now comes the fun: The next flight to Seville is over 13 hours later. We are offered this flight “because we have premium seats” (their words). I asked the woman what will happen if I decide not to take the flight and simply to get our bags and drive. She says, “If you do that, just tell us, we will get your bags out and credit you and then you go”. While we did decide to hire a driver and leave earlier, thus arriving in Lisbon approximately 9 hours earlier than we would have, what she told us turned out to be wholly inaccurate. However, this is a discussion for another time regarding the dispute to get the money for the tickets back and the fact that they tried to cancel our return flight. Returning to Boston on Sunday, April 7: We all board the plane from Seville to Lisbon and then sit there for over an hour, as the extremely polite captain explains that there is “a mechanical difficulty”. As a result of this, we miss our connecting flight from Lisbon to Boston, as we sit on the runway in Lisbon for 17 minutes waiting for a bus to arrive. We are put on the next flight from Lisbon to Boston, almost 5 hours later. It will come as no surprise that when we board the later flight from Lisbon to Boston, boarding is delayed by 40 minutes due to “mechanical difficulties”. We finally arrive in Boston and wait at the luggage carousel for almost an hour. An attendant tells us that the biggest problem is that TAP is having trouble getting the luggage off the airplane due to a “mechanical difficulty”. There is no doubt that I would rather wait for a mechanical difficulty to be resolved than never arrive at my planned destination. However, the fact that four airplanes as well as luggage retrieval all demonstrated “mechanical difficulties” leads me to wonder why I would fly such an airline again. I am not expecting the type of service I get from top tier airlines like Lufthansa, Swiss, Cathay, British, United, etc. when flying overseas. However, I do think that even if TAP is evidently a second tier airline, it is reasonable to expect some of their planes to take off on time without “mechanical difficulties”. The only reason I can think of to fly TAP again: If I have to do business in Lisbon and they are the only airline with a direct flight from Boston. Otherwise, no thanks.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rome - Boston
International
Flight was good. Was mostly on time. On the flight from Rome to Lisbon, Portugal we had an unexpected stop at Barcelona due to a cargo issue , which meant we missed our connecting flight to Boston. On arrival in Lisbon, TAP agents were readily available with new flight tickets for the next day plus they paid and provided hotel accomodations, transportation and food vouchers for that evening and the next day. Good customer service for missing our connecting flight. Also, they provided free limited wifi to stay connected through WhatsApp. My only complaint is that On our 6.5 hour flight to Boston , I paid extra for internet services and it was very unreliable. I had to consistently sign back in every 5 minutes or so. It took forever to to access photos or do simple web searches. Otherwise, Air Portugal was fine…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisbon - London
Europe
Overcrowding and the total lack of care by ground staff. Bussed around the airport like cattle left standing around then to be told that they have no room for hand luggage in the cabin. Sorry I believe its one piece of hand luggage per person. Easyjet are better
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Boston - Lisbon
International
Stay away, they will do everything to not refund you. Small aircraft. Food is awful, staff and airline don’t care about customers main drive is profit regardless of customer experience.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Lisbon - Toronto
International
Paid a premium fare for so called “comfort class” but it was far from comfortable. Yes there was extra leg room but it was still 3 seats in a row so cramped. Lisbon Airport is awful, boarding was a joke - bussed to the plane - flight was 45 minutes late leaving, food service was unfriendly though food was okay, we were late arriving then we had to wait for 90 minutes for so called “priority” bags. Never again. Not recommended.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Depart
Mon, 04-29
Return
Mon, 05-06
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1, Economy