Good choice for a getaway - Review of WM Hotel, Hong Kong, China - Tripadvisor
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All reviews sai kung balcony and sea view infinity pool western restaurant booked a superior room guest relations birthday celebration hotel management rooms are spacious late check stayed for nights excellent hotel hau yoyo staycation edward luxury
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Reviewed February 17, 2023

I’m struggling to see how this hotel is classed as 5 star. It’s new and the architecture is nice, but the service and facilities are so for away from 5 stars, it’s blindingly obvious.

We had a one night staycation for our anniversary. Check-in staff were pretty apathetic. The hotel offers in-room dining, and when we asked if we could have breakfast in the room, we were casually advised we would need to go down to pick it up! Just want you want to do when you wake on your anniversary expecting a luxury breakfast in bed .

Minibar had three cans of drink and a juice. Remember, this is a 5 star location apparently!

And the worst part was the bed! It was so ridiculously hard, neither of us could sleep longer than an hour at a time.

We rose at 7am, gathered our belongings and got the out of there, not even caring about breakfast.

No one asked if we enjoyed our stay when checking out. It just seems like no one there really cares at all if you have an enjoyable stay, and at over HKD3,000 for our room per night, it wouldn’t eat into their margin if they bothered to ask or care.

One to remember for all the wrong reasons.

Date of stay: February 2023
Trip type: Traveled as a couple
Thank RichC0179
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WM Hotel, 業者 at WM Hotel, responded to this reviewResponded 5 weeks ago

Dear RichC,

Thank you for taking your valuable time to share your staying experience and opinions on WM Hotel.

Please accept our sincere apology for the shortcomings of the check-in service. This was absolutely not the experience we wanted or should deliver. Your comments on the minibar and bed are appreciated. Please rest assured that we have shared your experience and comment with the concerned department and will look into the matter seriously.
Once again, I would like to extend our apology for all the inconvenience and disappointment caused to you. Lastly, we would like to thank you for letting us know the area with flaws which we see it a great opportunity to identify the areas we need to improve.

Best regards,
Helen Yu
Executive Assistant Manager – Sales & Marketing
WM Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2023

This is my first time to experience staying in WM hotel. I was told it's very good. I see this is stunning, exceed our expectation. Employees are friendly and helpful It's spacious, and relax. You just feel traveling oversea but actually it's in Sai Kung. Try it, and you will agree so.

Date of stay: February 2023
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank carollG1824TQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WM Hotel, 業者 at WM Hotel, responded to this reviewResponded 5 weeks ago

Dear Carol L,

Thank you for staying with us and writing the review.

It is excited to know that you had a pleasant stay at WM Hotel. Thank you for the recognition of the hotel staff, hygiene, and location. Your appreciation have been shared with the concerned departments as a recognition and motivation to do better in the future.

Thank you again, and we look forward to welcoming you back to our hotel soon.


Best regards,
Helen Yu
Executive Assistant Manager – Sales & Marketing
WM Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2023 via mobile

WM HOTEL新開不久間餐廳食lunch
環境又大又舒服 正正喺海邊
仲有好多game玩 simulator 打golf都幾爽‍♀️
入開西貢 多一個落腳點

嘢食選擇都好多 想食嘅都有
果然係酒店嘅級數 睇得又食得 整得好靚
食材都好新鮮好高質 價錢非常合理

♥︎Wild wings $88
醬汁有三隻 令到雞翼更加好食好多

♥︎Soft shell crab salad $148
沙律菜非常新鮮

♥︎Smoked salmon & Onsen egg sourdough $145

♥︎Burrata chorizo pizza $228
可以拉絲嘅芝士 薄薄地嘅餅底 夠芝夠脆

♥︎Strawberry and custard waffle $145
即叫即整 外脆內軟 士多啤梨好甜一啲都唔酸

♥︎Milkshake : oreo $72
真係成杯Oreo雪糕一樣

♥︎Millshake : Strawberry $64
濃郁嘅士多啤梨味

♥︎Virgin mojito $68
清新好飲

@msquarehongkong @wmhotelhk

M Square
地址: 西貢惠民路28號WM酒店地下低層A1號舖
電話: 23673333

Date of stay: January 2023
Trip type: Traveled with friends
Thank kiz_life
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WM Hotel, 業者 at WM Hotel, responded to this reviewResponded February 8, 2023
Google Translation

親愛的kiz_life,

感謝您入住WM酒店,並寫下您對酒店和餐廳 M Square 的詳細評價。

非常高興得知位於 WM 酒店的餐廳 M Square 的美食和娛樂設施能為您留下美好的印象,並感謝您為餐廳寫下詳細的評價,我們已轉交您的評價和讚賞至M Square,可作為參考之餘,亦是一份鼓勵。

衷心感謝您的支持,期待您再次光臨 WM 酒店享受更多服務及設施。

此致
WM酒店
行政助理經理 - 市場及銷售
Helen Yu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2023 via mobile

開心地過了一個CNY staycation ,今次遠離市區,去了西貢,希望有點外遊的感覺

因為book 了酒店才看見那些負評,所以去之前特別打了電話跟酒店confirm check in 時間及所需的特別安排。服務質素及體驗整體不錯,很滿意☺️ check in 也很快

特別要讚的是大堂-位男職員,很用心講解及很有禮貌

另外infinity pool 的無敵大海景,雖然冇得游,望吓都開心

建議改進的

️breakfast buffet 食物的質素,種類ok, 但味道很一般,咖啡更加,但有movenpick yogurt
房間anniversary free deco有點馬虎,
還有first round free mini bar , 或者因有期望,所以有點失望因為通常都會有些小食

若帶小朋友,我會推介入住private garden room, 最好帶-個小tent 放在出面,可以當戶外露營⛺️還可以打韆鞦☺️

Date of stay: January 2023
Trip type: Traveled with family
Thank Adventure15029491876
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WM Hotel, 業者 at WM Hotel, responded to this reviewResponded January 30, 2023
Google Translation

親愛的Adventure15029491876,

感謝您選擇於農曆新年期間入住WM酒店,並寫下您的評價。

很高興得知您在WM酒店有一個愉快的住宿體驗。感謝您對酒店服務、員工及露天無邊際泳池的讚賞。客人讚賞是我們做得更好的推動力和最大的回報,我們定會繼續為客人提供優質服務。

另外,感謝您寫下對酒店早餐、客房慶祝佈置及迷你吧的意見,我們已轉交您的意見至有關部門了解,並會不時作出檢討。
衷心感謝您的支持,期待您再次光臨 WM 酒店。

此致
WM酒店
行政助理經理 - 市場及銷售
Helen Yu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2023 via mobile

This is my second time visiting the hotel after my sister wedding ceremony.

Patrick was very thoughtful in arranging our stay. It was unfortunate that we are not able to meet him in the hotel. However, his team Thomas and Yoyo were very nice in taking care of us. The hotel may not be a well known brand with a sense of luxury that people admire, but the staff was really impressive with the service.

Thanks again for the loveable hospitality and we will visit again very soon.

Thanks to Patrick, Yoyo and Thomas.

Date of stay: January 2023
Trip type: Traveled with friends
Thank Adventure27265835842
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WM Hotel, 業者 at WM Hotel, responded to this reviewResponded January 25, 2023

Dear Adventure28265835842,,

Thanks for staying with us and leaving your valuable opinions.

Thank you for your positive comment on the hotel service, especially for the Guest Relations Team. Your kind words are appreciated and have been shared with them and their team for recognition and motivation to continue striving for excellence.
Thank you very much again and we look forward to welcoming you back to our hotel soon.

Best regards,
Helen Yu
Executive Assistant Manager – Sales & Marketing
WM Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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