Contact us | Singapore Airlines
Contact us

Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:
  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.
*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.

arrow
arrow

Houston

**Reservations & KrisFlyer Services  
Using TTY/TDD device (for hearing impaired) +1 (833) 727-0118* (24 hours)
Telephone +1 (833) 727-0118* (24 hours)

*Charges may apply on above toll free number if calling from outside the USA
*Lost and Found Office  
Email cbsiah@hallmark-aviation.com
Telephone +1 (866) 767-2247 ext 2 (24 hours)

Delayed or Damaged Baggage enquires only


If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.


If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

 

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Los Angeles

**Reservations & KrisFlyer Services  
Using TTY/TDD device (for hearing impaired) +1 (833) 727-0118* (24 hours)
Telephone +1 (833) 727-0118* (24 hours)

*Charges may apply on above toll free number if calling from outside the USA
*Lost and Found Office  
Email baggageservice@hallmark-aviation.com
Telephone +1 (866) 767-2247 ext 2 (24 hours)
Fax +1 (310) 602-6320

Lost & Found Services
Central Baggage Services
380 World Way
Los Angeles, CA 90045
USA

Operating Hours:
0630-0030hrs, daily


Delayed or Damaged Baggage enquires only


If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.


If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

 

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

New York

**Reservations & KrisFlyer Services  
Using TTY/TDD device (for hearing impaired) +1 (833) 727-0118* (24 hours)
Telephone +1 (833) 727-0118* (24 hours)

*Charges may apply on above toll free number if calling from outside the USA
*Lost and Found Office  
Email for JFK flights JFK_LostNFound@singaporeair.com.sg
Email for EWR flights EWR_Baggage@singaporeair.com.sg
Telephone +1 (866) 767-2247 ext 2 (24 hours)

Delayed or Damaged Baggage enquires only


If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.


If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

 

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

San Francisco

**Reservations & KrisFlyer Services  
Using TTY/TDD device (for hearing impaired) +1 (833) 727-0118* (24 hours)
Telephone +1 (833) 727-0118* (24 hours)

*Charges may apply on above toll free number if calling from outside the USA
*Lost and Found Office  
Email sfoll_sq@singaporeair.com.sg
Telephone +1 (650) 984-6752 (1200 - 1800hrs, daily)

Delayed or Damaged Baggage enquires only


If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.


If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

 

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Seattle

**Reservations & KrisFlyer Services  
Using TTY/TDD device (for hearing impaired) +1 (833) 727-0118* (24 hours)
Telephone +1 (833) 727-0118* (24 hours)

*Charges may apply on above toll free number if calling from outside the USA
*Lost and Found Office  
Email sea_baggage@singaporeair.com.sg
Address

17801 International Blvd, PMB #123
Seattle, WA 98158
USA

Operating hours:
Flight Operation Days (Tue, Thur, Fri Sat) : 0430-1300hrs
Non-flight Operation Days (Mon, Wed, Sun) : 0800-1630hrs


Delayed or Damaged Baggage enquires only


If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.


If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

 

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.

Agoda

For Agoda related enquiries, please contact them via their website.

Contact Agoda

Rentalcars.com

For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.

Contact Rentalcars.com

FAQs

Visit our Frequently Asked Questions section.

Loading...

Just a moment... we'll take you there soon.