Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 8% drop in price.|
|December||Most popular time to fly with an average 26% increase in price.|
Average price of a round-trip
|$280||(avg. price over the last 2 weeks)|
Good deal for a round-trip
United Airlines, Alaska Airlines and American Airlines have all waived their change and cancellation fees on flights from Santa Barbara to United States. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights from Santa Barbara to United States.
United Airlines flies most frequently to Denver from Santa Barbara. In general, Alaska Airlines, Air Canada and Copa Airlines fly the most to the United States.
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Scores according to KAYAK customer reviews
Pros: "Quick and simple flight. I appreciated the free beer to get me thru it"
Cons: "Super uncomfortable! Smallest prop plane ever. It rattled and bumped the whole way and seemed very old and busted. Not what I expect from Alaska"
Pros: "Flight was on time, plane was clean. Appreciated the care of the phone agent when we needed to make a change."
Cons: "Husbands upgraded seat 6C was terribly uncomfortable. My row and one other were completely skipped with food services I’m mean completely, no cracker no offer of food for purchase nothing. When I asked if there would be an opportunity to purchase food I was told that there would be three more carts....nope just nope. First time I ever have needed to purchase something to eat and it was complete unavailable. When the last cart came by I asked again and was treated rather bruskly of course I was just too “hangry” to care. First truly horrid trip I’ve ever experienced. This was not a full flight. Not sure what the heck was up but I’ve never been so glad to get off a flight."
Pros: "Very simple and easy trip. The flight attendants even found a postcard my friend had left at the gate earlier in the day and gave it to me on the flight."
Cons: "Airlines are so scared to fly in inclement weather. I knows it’s safer but if it’s raining and there’s no sign of lightning it’s probably safe to leave."
Pros: "most everything"
Cons: "flight was delayed an hour"
Pros: "Very curtious employees. Seat room was better than most."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Pros: "Very efficient the entire way through. No hiccups, smooth sailing from Burbank to Portland."
Cons: "When I was assigned a seat, I had to find out myself. Wasn't informed. Requested for coffee on the flight and, although there was turbulence that got in the way, they never checked back with me if I wanted coffee. Small notes, but would have made the trip excellent."
Pros: "Friendly and helpful staff"
Pros: "My flight was at 6:45 and so the first domestic flight out was much more crowded than I thought. People were cutting claiming they’re late. No staff other than at the entry. Voices were raised as one man refused to let two others to just cut and walk right past him."
Cons: "the lost my luggage"
Pros: "Crew was very pleasant and friendly"
Cons: "Payment for wifi"
Pros: "On time take off"
Pros: "The 52 year old airline assistant, who looks about 32 was very nice to us and understanding when she knew we had so much travel ahead of us. She was very nice."
Cons: "So uncomfortable. We had a 25 hour traveling day ahead of us and needed some sleep. It's just soooo uncomfortable and squished. It's painful to sit for long periods of time, let alone try to get some sleep. The girl in front of me adjusted in her seat and totally smacked me in the head when I was trying to lay my head on the table to give my poor back a break. Babies, a lot of babies, and dogs, not good for trying to catch some z's either."
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "Flight was efficient from SBA to PDX but almost 2 hours late on return"
Cons: "Almost a 2 hour delay on return!"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Pros: "My flight attendants were sooooo friendly. Also really enjoy the complimentary glass of wine!"
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Pros: "Free movies!"
Pros: "The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left."
Pros: "We had to reschedule our whole trip and last night it was delayed again. We slept at PDX on the 11th and trying the same flights last night we left Portland 3 hours late and slept at SFO. AIRLINE travel sucks. Sue"
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Pros: "The in flight entertainment tablet I rented ($10) was really nice. It had some very new movies, fun games and more on it. Most of the flight crew was kind and polite, minus one woman who seemed to hate her job and the airline. I was pleased that the flight wasn't canceled as many others into PDX had been that day due to an ice storm. Felt safe even with turbulence and threat of a slippery landing."
Cons: "One crew member, an older woman, seemed really bitter. She openly expressed frustration with Alaska in front of passengers on multiple occasions and was very rude and brusque with us customers. She made me feel like a nuisance for even just being on the flight. Otherwise the seats were just so small and uncomfortable. It was a long flight to feel smushed and have a sore tailbone from the total lack of padding."
Pros: "Love your direct flight to Santa Barbara.wish you had more than 1 daily."
Cons: "Long walk to terminal on return,glad it wasn't raining. I was in back . Crew was a little loud talking to each other on last stretch of flight. They kept opening and closing the overhead bins during the flight . I have no idea why ,but it was somewhat annoying."
Pros: "Everything was conducted professionally and calmly."
Cons: "The weather was bad, but the airline does not control that. ;)"
Pros: "Nice clean airplanes. Quick and timely flights."
Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."
Pros: "Staff was great"
Cons: "How loud it was inside as was a smaller plane."
Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."
Pros: "Kids were able to play with my emotional support animal if they came to me"
Cons: "I had a free seat beside me originally but then they say a 450 lb man beside me. He was not offered a seatbelt extender so he simply never buckled & he was never checked which was a first. There were other free seats, so I was disappointed because my emotional support animal on my lap was tougher given these circumstances and I asked the rude stewardess about it, but she was not helpful. This was the first time my small dog & I were treated poorly but the stewardess in our section struggled even with takeoff, putting her head down and looking frightened so maybe she was new and just not cut out for it. The fasten seat belt light was on for a very long time with no turbulence which made parents & kids cranky. The price of the flight was very expensive, much more than I've ever paid before for this 2-hr flight. The bathroom was so small that even my knees hit the door & I am 5'8"."
Pros: "Plane wasted full."
Cons: "Nothing everthing well done."
Pros: "I like the airplane."
Cons: "The 3 hour delay."
Cons: "$25 to check one bag is absolutely rediculous. Especially for one of the smaller planes. Flight attendants were nice but not organized. Plane is not comfortable in the slightest."
Pros: "Friendly, professional, easy going & helpful staff. Comfortable seats, with plenty of leg room (I'm slim and 5"6"). I like that carry-on bags can easily be checked at the gate (when flights are full), and that there is no penalty for doing so."
Cons: "Boxed meal (Mediterranean Tapas) was missing an item that was listed on the menu."
Cons: "It would have been nice if the email for checking in explained exactly what it meant and whether or not online check in was mandatory. As someone new to flying, it was a bit confusing."
Cons: "Customer service"
Pros: "I was given a surprise upgrade after a very long week. It was amazing! The flight crew was fun and they took excellent care of me. Thank you so much."
Cons: "My friend and I didn't get seated together on our flight back from Maui we had to ask ppl to switch seats so we could sit together for our 5 hr flight. We had to turn in our carry on luggage so everyone had space. They tore one of the luggage we had to check in and damage 2 zippers on two different pieces of luggage and stuff inside was damage as well. My luggage was new and it came back with scuff marks all over it. I am not happy about it at all and wanted to complain but after catching the red eye back from Maui we where exhausted and just wanted to get home."
Pros: "The complimentary beer for refreshment was nice, the flight was very quick and smooth, the luggage a la cart was timely and efficient"
Pros: "Early arrival!"
Cons: "My tray table wasn’t clean. Why is there an Entertainment category to rate when there was no entertainment on board?"
Pros: "It was fine I was able to sleep and it was a fast flight."
Pros: "Nothing in particular."
Cons: "The fact that you cram people into small spaces. It's awful that you treat coach so terribly. Someone needs to design a more comfortable experience."
Pros: "Because delate"
Pros: "Flight attendants took safety seriously: 'Wendy' explained the safety features clearly with easy-to-understand cadence and tone. (The reminder is important especially for infrequent holiday travelers. On many other recent flights, an elementary-school delivery that simply recites the words was harder to understand and too common.) The other attendant kept his actions synchronized with her words. (In contrast, on another flight the attendants clearly had not practiced together, so demonstrations did not match the words, making me worry about how they would communicate and coordinate if there was an emergency.) 'Wendy' memorized passengers' last names in 1st class, so it was always clear when she was speaking to me even when I wasn't looking. She held off serving while I tried to sleep, and kindly asked me several times when she spotted my eyes opening. The spinach salad and the cheesecake (minus the sugar syrup topping) were delicious. I did not use the entertainment. I was happy not to hear the sound from my neighbor watching entertainment on the Alaska Air tablet with earphones."
Cons: "The Alaska Air check-in desk was hard to find from the street after being dropped off by the rental-car van. It was hidden behind the agriculture inspection conveyor and x-ray. Bold Hawaiian Air signs were clear on the back wall to the left, and Delta signs were visible on the right side wall, but the Alaska counter signs on the back wall behind the equipment were not visible. A large Alaska Air sign next to the conveyor was angled the wrong way. After more than five minutes of walking back and forth from the security queue to the conveyor belt, I finally spotted a small (maybe 6inch by 8inch) Alaska Airlines sign on a queuing pole near the sidewalk past the conveyor belt. I guess the problem is the facility does not permit signs hanging from the roof? So a larger sign between two tall queuing poles under the edge of the roof, like a gate, might help. I guess the sign next to the conveyor belt must not confuse people to put their bags on the belt prematurely? It could have large arrows pointing to the right away from the conveyor belt. Maybe it could be curved so it is visible from the main street as well as from the right."
Pros: "Crew was very friendly and plane wasn't overbooked, which was nice."
Cons: "The flight was delayed, which was inconvenient!"
Pros: "The great wheel chair services they provided for me both ways made easy and relax for me to travel without any stress. Thank you all for the wonderful services!"
Pros: "Received great help at ticket counter, gate crew and flight attendants were friendly."
Cons: "Late departure, no beverage service - water only."
Pros: "waited for us. We were late from Yuma"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Pros: "Nice stewards"
Cons: "Gate agents crabbie"
Pros: "Once getting on the plane, experience was great. 15/10 on the inflight entertainment option. Was not expecting that luxury and was super grateful! Flight attendants were amazingly sweet and helpful. (Cali and Stephanie)"
Cons: "the gate was never posted on the mobile boarding pass, online, the tv next to the gate or the airport boards (it was never posted anywhere). Everywhere said TBD or was blank when everything else was filled. I only accidentally found the gate because I knew my flight should be boarding so I went to all the lines and it ultimately was the unmarked one and I had to ask the person at the desk. I almost missed this flight because the lack of communication on what gate the flight was from."
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "Late boarding, WiFi didn’t work. Small seats. Why do I continue to fly you guys?"
Pros: "This seats on this flight were very comfortable."
Cons: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Cons: "boarding time, delayed for 3 hours"
Cons: "Flight was late"
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Pros: "Smooth flight, on time!"
Cons: "No food offered on 1st leg, but it was on the menu card."
Pros: "I slept the entire duration."
Cons: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Pros: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Cons: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Pros: "Flight was moved from Philadelphia to Dalllas...no problem"
Cons: "scanty food from Dallas to Porltand"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Pros: "No individual screens to watch. Get with the times for long flights !"
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Cons: "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
Pros: "We moved due to job change and American would not work with us to Change a reservation."
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Cons: "our flight was delayed, and no other options"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Pros: "Nothing unexpected happened"
Pros: "On time."
Cons: "Flight attendants vocally expressed how badly they hated heir jobs. Their service echoed their sentiments."
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Terminal at LAX requires a bus."
Pros: "Arrived 25 min EARLY for a change!"
Cons: "Cancelled and put me on a flight over a day later with no hotel voucher"
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "Quick hop to San Fran"
Cons: "Such a tiny plane! Carryons have to go in the hold. Any delay and you will miss your connection. Best is to check all luggage through and only bring an under seat bag on board."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Cons: "Too many delays, nothing was offered. Nothing was given or comp; Food, water, bags, seat upgrades, not flying untied again"
Cons: "Again, seats are too close front to back."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Excellent as expected."
Pros: "Crew was great even on overnight flight"
Cons: "Horrible delays and reboarding and then none of the crew tried to make anything better. My flight attendant practically threw one of the cheap bags of snacks at me"
Cons: "My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Cons: "The most unpleasant crew we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their customer treatment training."
Pros: "Boarding, economy plus"
Pros: "The crew on this flight was maybe the best crew I've ever had in a flight. Extremely friendly and personable."
Cons: "Wifi and entertainment was not available I this flight"
Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."
Pros: "The convenience of flying from a small airport more than compensates for the fact that it is a smaller plane. Because it is a small plane, the service is much more adroit and responsive."
Cons: "No complaints"
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Pros: "Nothing, due to my flights getting delayed thanks to United, I missed my flight to south bend and then told them to get my luggage because I was getting picked up by n Chicago. United then sent my luggage to south bend after I spoke with 3 United customer care agents and luggage agents and I wanted almost 2 hrs for my luggage. I paid 1200 for my ticket to get to my grandpas funeral and everything went wrong that possibly could"
Pros: "No delays. Was on time/early."
Cons: "No entertainment."
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Cons: "My seat was changed within a half hour of my flight and I wasn't notified until right before I boarded and had to refresh my e-ticket. I wouldn't have waited for group 5, when in reality I was group 3. and then because of this I had to turn over my carryon because no room for group 5 carryons. Also I like to have an aisle seat, and was squished into a window seat."
Pros: "Lmnot full flight"
Pros: "It's helps when the plane has extra seats"
Cons: "No inflight entertainment that I could see?"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Seats were fairly comfortable"
Cons: "Only one free snack option and I don't like ranch flavor. A bag of popped corn is $4"
Cons: "The seats didnt have a lot or room."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Pros: "3 seats shared by 2 psgngrs. Clear window."
Cons: "Couldn't give me a 1st class upgrade for NO reason??? I said "Please""
Pros: "As a pilot i don't care about the food, never eat it. I care about safe aviating and that we had all the way down to minimums into New Orleans."
Cons: "Don't much like being treated like cattle, but compared to flying my own aircraft this is practically free and totally safe."
Cons: "My fiancee and I bought tickets months ago from SB to Seattle (by way of SF) with seats next to each other. The flight was cancelled the day-of. She was automatically rebooked. I was not. I called in and could not get a seat on the flight that she was rebooked to. The alternative I was offered was to fly out the next morning with a 9 hour layover in SF. I elected to go to the airport and sit on standby to get onto her flight. Her flight was scheduled to leave at 8:30. No planes arrived and no announcements were made until 9:30 (telling us that the flight would depart at 10:30. No agents were at the desk and there were at least 15 people in line. Many of them opted to go back outside of security to ask the font desk what was going on. Finally, a very angry woman came to the gate counter at 10:00 as she repeatedly told the passengers that she was supposed to get off her shift hours ago. As she began the boarding process, she told me that there was a seat on the flight. I responded by asking if she could book me on the connecting flight from SF to SeaTac. She responded frustratedly that I should have taken care of that earlier (which of course I couldn't do until I knew I had a seat on this flight). We got to SF and ran to our connecting flight (with only 9 minutes to spare). My wife paid $329 for a one-way flight from SB to Seattle (which is a LOT) expecting to leave SB at 6:15pm and arrive in Seattle at 10:30pm (by way of SF). Instead, what she got for her $329 was a very stressful experience of not knowing if I would be joining her and she got on a flight with me at 10:30 and landed in Seattle at 1:30am. We received poor Customer Service and vouchers or compensation for our inconvenience."
Pros: "I upgraded to first class, which made the flight much more comfortable. The crew were helpful and friendly."
Cons: "I avoid flying whenever possible, as it is generally not a pleasant experience. Boarding was a mess."
Pros: "vinyl not cloth seats"
Cons: "The "free" movie service offered did not work on the flight to or from our destination. The seats on United seem smaller than other airlines."
Pros: "See above"
Pros: "Once we finally got a flight, because this one was delayed too, it was nice. The crew were friendly and helpful and made sure I was comfortable. Boarding went quickly and I was happy to get moving."
Cons: "This flight was also delayed one hour."
Pros: "Thank you for using Boeing aircraft! Akong with being an American made aircraft,even the small 737 is so much larger and comfortable than the any Airbus, sure makes your flight more comfortable and user friendly with the necessary leg room and overhead luggage compartment. My girlfriend and I just took a flight to Hawaii using American Airlines, and we were disappointed to get an Airbus every leg of the trip. I am 6'4" and those Airbuses have no comfort side to side or front to back, and I always have to see my chiropractor afterwards. You can't even get small carryons into their tiny overhead luggage compartments. I have flown United Airlines before and remembered that most of your aircraft were Boeing, so I chose this trip with you. Very comfortable flight and I look forward to my return trip. I will continue to Fky United Airlines from now on. And thank you for the new safety instructions video. It catches your eye and keeps you paying attention, and has humor too. Thanks again everyone at United"
Pros: "Horrible Delay and inaccurate time updates.. they postponed for 4 hours while giving hope every half an hour"
Pros: "Loved the baggage options with carry on baggage. So convenient."
Cons: "The seating was tight in economy. Hard to stretch."
Cons: "This was the only flight on United this week that wasn't over-booked. Still, seats were small and uncomfortable."
Pros: "The seats in this old Boeing 737 are a lot better than the torture devices in the new airbus airplanes. The fact that the plane was not full meant there was enough room that the experience in coach was not literally painful as it had been on the Airbus leg into Denver from DFW."
Cons: "No food."
Pros: "Thanks for the upgrade"
Cons: "Thanks for the upgrade"
Cons: "Not comfy"
Pros: "Staff was friendly, boarding was smooth."
Cons: "Flight was delayed over 2 hrs making us get into Portland after 2am. Very inconvenient to us traveling with a 1 year old and a big hassle to the people picking us up. Should have gotten another plane instead of making us wait on the delayed plane."
Pros: "Friendly flight attendant."
Airlines flying from Santa Barbara have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights