Marco Polo Hongkong Hotel
No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong China
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4.0
#130 of 605 hotels in Hong KongLocation
4.7
Cleanliness
4.2
Service
4.3
Value
3.9
Situated in the heart of Tsim Sha Tsui, Marco Polo Hongkong Hotel is part of Harbour City – Hong Kong’s largest shopping complex. Comprised of 605 luxurious guestrooms and suites, many of which offer breathtaking waterfront views of celebrated Victoria Harbour, the hotel also offers the ultimate personalised service with The Continental Club. All rooms are well-equipped with complimentary handy smartphone and Wi-Fi with deluxe amenities. Within a short walk are landmarks such as the Hong Kong Museum of Art, Space Museum, Hong Kong Cultural Centre, and 1881 Heritage. The hotel is also on the doorstep of Star Ferry terminal and MTR subway stations. Marco Polo Hongkong Hotel features an outdoor swimming pool, a lobby lounge, a gym, an all-day dining outlet, Cafe Marco on Level 1, featuring a wide variety of gourmet cuisines from all over the world and our renowned authentic Italian restaurant, Cucina. The hotel has 14 function rooms; the largest venue can accommodate up to 430 guests.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Marina View
Harbor View
Languages Spoken
English, Chinese, Japanese, Korean
Location
No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong China
Name/address in local language
Getting there
Great for walkers
Grade: 100 out of 100
100
Hong Kong Intl Airport
15.9 mi•
See all flights
Shenzhen Airport
32.9 mi•
See all flights
Tsim Sha Tsui
6 min•Mass Transit Railway (MTR)
Rental Cars
354 Restaurants
within 0.3 miles
Reviews
4.0
4,249 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Marco Polo Hongkong Hotel garners praise for its spacious, clean rooms and professional service, with many guests appreciating the attentive housekeeping. Its prime location near major tourist attractions and shopping areas, coupled with the stunning harbour views, are highlights for numerous travelers.
While the overall atmosphere and value are celebrated, some visitors suggest that the hotel could benefit from updated decor and renovations. The club lounge amenities are a hit, but the small pool and some dated facilities have some guests recommending modernization.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
*My wife heard one of the kitchen staff(a tall chinese & bit old guy) in our breakfast buffet said something about “why there are filipinos here“ because im wearing a Philippines jacket that's why he knew but we normally dont look like filipinos. Hopefully, the kitchen staff should be more cautious with guests and should be trained more about customer service (I fully understand staff in the kitchen as most of them are hot headed but in a 5 star hotel they shouldn't be showing it). The servers/receptionist are excellent aside from the kitchen staff. I worked/managed in F&B field before & did some part-time in hotels as well so I know some of the system basically.
*The air-conditioner in our room 1058 is quite hot... min. temperature is 21 deg. Even if you set it to 18(or I just don't know how to set it). The room is excellent (hopefully the tv should be updated wherein we can log in our own netflix account or usb drive if we want to watch movies in our room. Great idea with the movie room & switch room.
*We enjoyed the selection of food as we do this staycation from time to time to relax & spend quality time w/ our kids as we love eating too. Concierge, front desk & room service are excellent and quick.
*The air-conditioner in our room 1058 is quite hot... min. temperature is 21 deg. Even if you set it to 18(or I just don't know how to set it). The room is excellent (hopefully the tv should be updated wherein we can log in our own netflix account or usb drive if we want to watch movies in our room. Great idea with the movie room & switch room.
*We enjoyed the selection of food as we do this staycation from time to time to relax & spend quality time w/ our kids as we love eating too. Concierge, front desk & room service are excellent and quick.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Jan 19, 2021
Dear aldous1127, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. More importantly, we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We will be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known. Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel. With warm regards from the world's most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made my booking through KKday app. The package was highly recommended. I requested to stay at a higher level and I had an option to pick a seaview room rather than a normal room but with late check-out at 4pm. Of course I picked the seaview room and I was satisfied with my room being at 17/F. The room was clean and was spacious.
However, there were two things I wanted to mention about, the window glass was pretty dirty with lots of rain marks stains left outside. It really needs a good old wash otherwise it ruins the beautiful seaview when you look out and while taking photos especially at night.
Another thing was the lack of USB pluck in room. I would have thought this will be well equipped in modern hotel. Just glad I took my own pluck so my phone could still get charged during the stay.
Overall the customer service was highly recommended too. I really liked the male staff who did our in room dinner dinning service. He really does have a heart to do his job well and you can tell that he enjoys working here. He really did cared about whether we enjoyed our dinner and he also let us know we must take the lobster first while the dish is hot. It was a heartwarming service with table being setup and all food being served hot as it was something I worried about before my stay. But i was a little disappointed with the guy who served us in room high tea. The tea arrived within the timing as requested but he didn't help with the table layout. He just walked in with the tea tray and waited us to clear the table up for him to lay the tray on top. I was expecting a friendlier customer service than that.
High tea tasted fine savory food tasted better than the other which I didn't finish myself. Hope the high tea food taste can be improved. Dinner was excellent as said above and food was fresh and tasty. Breakfast was also good in its food varieties and taste. Chinese food section and cauliflower soup was unexpectedly tasty. The kitchen did a great job and customer service was also great in the other hand. Food being refilled quickly and finished food dishes being picked up by the staff in a quick speed.
Overall 95% satisfied with Marco Polo staycation, so thank you for your offer and hard work. Hope the minor things could get improved for future staycation.
However, there were two things I wanted to mention about, the window glass was pretty dirty with lots of rain marks stains left outside. It really needs a good old wash otherwise it ruins the beautiful seaview when you look out and while taking photos especially at night.
Another thing was the lack of USB pluck in room. I would have thought this will be well equipped in modern hotel. Just glad I took my own pluck so my phone could still get charged during the stay.
Overall the customer service was highly recommended too. I really liked the male staff who did our in room dinner dinning service. He really does have a heart to do his job well and you can tell that he enjoys working here. He really did cared about whether we enjoyed our dinner and he also let us know we must take the lobster first while the dish is hot. It was a heartwarming service with table being setup and all food being served hot as it was something I worried about before my stay. But i was a little disappointed with the guy who served us in room high tea. The tea arrived within the timing as requested but he didn't help with the table layout. He just walked in with the tea tray and waited us to clear the table up for him to lay the tray on top. I was expecting a friendlier customer service than that.
High tea tasted fine savory food tasted better than the other which I didn't finish myself. Hope the high tea food taste can be improved. Dinner was excellent as said above and food was fresh and tasty. Breakfast was also good in its food varieties and taste. Chinese food section and cauliflower soup was unexpectedly tasty. The kitchen did a great job and customer service was also great in the other hand. Food being refilled quickly and finished food dishes being picked up by the staff in a quick speed.
Overall 95% satisfied with Marco Polo staycation, so thank you for your offer and hard work. Hope the minor things could get improved for future staycation.
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Review collected in partnership with Marco Polo Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded May 20, 2021
Dear Ariesa4292hk, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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+1
My friend and I stayed in a harbour view room at 15 floor and the view is spectacular, definitely worth to pay a little bit extra to get a harbour view room (and request a high floor if possible).
We stayed on Monday night so the hotel wasn’t too crowded. In a few occasions we passed by there during weekend and the queue for check in was incredibly long, so we try to avoid weekend/ public holiday and try the hotel during weekday, and we did have an enjoyable experience with Marco Polo Hong Kong Hotel.
As predicted, check in was smooth during weekday. The room is big and spacious but the design is old and a bit outdated. The bathroom comes with bathtub but it does not have separate shower room/ toilet. The king size bed is big but the pillows were too soft. We called the service hotline at 1 am to request two neck support pillows only we managed to get into sleep.
The continental club doesn’t have a view but it is spacious and the food was tasty. They only had two staffs in the afternoon and one staff for cocktail session so I can see they were quite short-handed. For cocktail session they only serve red, white and sparking wine, not sure whether they will take order for other type of alcohol. The desserts during afternoon tea and cocktail were good. Overall I would say my club lounge experience was satisfying.
The breakfast at Cafe Marco was good too, plenty of choices and quite tasty. The gym room only allows two people to use at the same time, not sure how can they cope with this requirement during weekend. The pool was close during my visit but as I can recall, the pool is not heated and doesn’t have a view.
I would say the highlight of the stay is still the harbour view, not to mention it is very convenient as the harbour city is just right below the hotel. The continental club is up to standard. I would recommend this hotel for a short and quick staycation during non-peak day.
We stayed on Monday night so the hotel wasn’t too crowded. In a few occasions we passed by there during weekend and the queue for check in was incredibly long, so we try to avoid weekend/ public holiday and try the hotel during weekday, and we did have an enjoyable experience with Marco Polo Hong Kong Hotel.
As predicted, check in was smooth during weekday. The room is big and spacious but the design is old and a bit outdated. The bathroom comes with bathtub but it does not have separate shower room/ toilet. The king size bed is big but the pillows were too soft. We called the service hotline at 1 am to request two neck support pillows only we managed to get into sleep.
The continental club doesn’t have a view but it is spacious and the food was tasty. They only had two staffs in the afternoon and one staff for cocktail session so I can see they were quite short-handed. For cocktail session they only serve red, white and sparking wine, not sure whether they will take order for other type of alcohol. The desserts during afternoon tea and cocktail were good. Overall I would say my club lounge experience was satisfying.
The breakfast at Cafe Marco was good too, plenty of choices and quite tasty. The gym room only allows two people to use at the same time, not sure how can they cope with this requirement during weekend. The pool was close during my visit but as I can recall, the pool is not heated and doesn’t have a view.
I would say the highlight of the stay is still the harbour view, not to mention it is very convenient as the harbour city is just right below the hotel. The continental club is up to standard. I would recommend this hotel for a short and quick staycation during non-peak day.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Dec 15, 2020
Dear DannyEu , Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the pillow being too soft in your room during your recent visit. Rest assured that our Housekeeping Department offers pillows with varying degrees of softness, so perhaps you would let us know your preference prior to your next visit. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Being a regular at some of the outlets at Marco Polo Hotel, we decided to enjoy a staycation and book a suite for the weekend.
Unfortunately the overall experience was far below my expectations except dinner at Cucina which was great as usual.
Staff at check in was very friendly and overall the experience was very promising but after that, all went wrong.
The suite was smelling of old, probably not refreshed, no a/c on, no flowers or amenities inside and with a partial view of a wall which is not expected to a Marco Polo Elite member.
Swimming Pool was impossible to be used... too many kids jumping and making noise and no one to manage them... i understand family but same option should be offered for couples or single travelers.
Breakfast was chaotic.. only Cafè Marco open, sitting outside the restaurant close to a shop, buffet not replaced.
100% full the hotel? Why Lounge closed? Why no alternative offered?
But the worst surprise was at check out when the poor friendly receptionist got embarrassed when I have presented a voucher from my Membership.
Voucher clearly was giving me the opportunity to have a discount on the top of the best available rate and price found for the suite.
But at the it wasn’t like this cause was not possible to use it and my voucher was merged with another offer.
So left with a good dinner, some friendly staff but overall more than a bitter taste and nobody said anything, even when I have tried to explain my doubts.
Unfortunately the overall experience was far below my expectations except dinner at Cucina which was great as usual.
Staff at check in was very friendly and overall the experience was very promising but after that, all went wrong.
The suite was smelling of old, probably not refreshed, no a/c on, no flowers or amenities inside and with a partial view of a wall which is not expected to a Marco Polo Elite member.
Swimming Pool was impossible to be used... too many kids jumping and making noise and no one to manage them... i understand family but same option should be offered for couples or single travelers.
Breakfast was chaotic.. only Cafè Marco open, sitting outside the restaurant close to a shop, buffet not replaced.
100% full the hotel? Why Lounge closed? Why no alternative offered?
But the worst surprise was at check out when the poor friendly receptionist got embarrassed when I have presented a voucher from my Membership.
Voucher clearly was giving me the opportunity to have a discount on the top of the best available rate and price found for the suite.
But at the it wasn’t like this cause was not possible to use it and my voucher was merged with another offer.
So left with a good dinner, some friendly staff but overall more than a bitter taste and nobody said anything, even when I have tried to explain my doubts.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Sep 29, 2020
Dear morpheus73, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised and that each one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. More importantly, we will continue to place the utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We will be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known. Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel. With warm regards from the world's most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed in Marco Polo HongKong Hotel with a Full board package: Buffet Breakfast, Afternoon tea set & 3-course dinner. The hotel room is relatively old but quite large. The sea-view room faces the Victoria Harbour. It is a pity that the soundproofing is not good. There will be lively cars in the parking lot on the rooftop of Ocean Terminal. Fortunately, there are no cars in midnight. Lobster dinner is also good, but afternoon tea and breakfast food really have a lot of room for improvement. On the contrary, the service is very good. Housekeeping has a quick response, asking for more water to be delivered quickly, even faster than some five or six-star hotels.
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Date of stay: May 2021
Rooms
Location
Service
Room Tip: The harbor view is excellent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded May 20, 2021
Dear elmowong1997, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you encountered with the noise disruption from the Car Park. Rest assured that the acoustic structure of the Café shall be amongst our foremost consideration should we push through with our plans of refurbishing this area. Your comments about improving the afternoon tea and breakfast have also been taken note of and that our team will look into addressing them accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have great promotion offer, which enables converting the cost of room to food. Delicious lunch at Cucina, especially the Linguine with Mediterranean Red Prawns. YUMMY!
The room is old fashioned, but very nice harbour view. Staff are friendly and considerated when we found the bathtub is hard for our situation, he suggested to change the room with a shower cubicle instead. A small act may make the overall stay to be excellent ,if they can remove the "birthday"tag on the complimentary cake they served us, they told us it was for our anniversary complimentary gift. But, still very appreciate for it. However, the mattress is not very comfortable.
The room is old fashioned, but very nice harbour view. Staff are friendly and considerated when we found the bathtub is hard for our situation, he suggested to change the room with a shower cubicle instead. A small act may make the overall stay to be excellent ,if they can remove the "birthday"tag on the complimentary cake they served us, they told us it was for our anniversary complimentary gift. But, still very appreciate for it. However, the mattress is not very comfortable.
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Review collected in partnership with Marco Polo Hotels
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Dec 15, 2020
Dear cheese s, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Please be informed that our Housekeeping Department offers mattresses with varying degrees of softness, so perhaps you would let us know your preference directly on your next visit and we will be pleased to accommodate your request accordingly. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed on the top floor facing the harbour (Central / IFC). The views were amazing but be aware that I'm assuming most/all rooms have this horizontal structural beam outside their windows that cuts your view into 2. The rooms are very spacious, great if you have plenty of luggage or shopping bags. After all, HK's main shopping district is just downstairs. We got a cheap package that included a delicious in-room set dinner plus breakfast buffet and in-room afternoon tea. Must point out that Ms Sonia Wong was very helpful; most of the catering staff were friendly as well.
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Date of stay: April 2021
Value
Service
Sleep Quality
Room Tip: Harbour view rooms on higher up floors towards the south end of the wing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Apr 6, 2021
Dear jq236, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with Sonia, our Guest Relations Manager. We will be more than happy to share your comments with her as we are sure she will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and i stayed at this hotel for our honeymoon 20 years ago and has special to us. Last year i stayed here and it seemed as though the attitude in service and hotel disrepair was taking over. This stay however was very different. From the doorman to the bell staff to the font desk everyone was very attentive and positive. They even provded me a room upgarde without having to request one. Front desk recognized my gold status and offered me a lot of options including a breakfast package. The rooms do seem lightly outdatred and need upgrades but are sufficient. Some of these needed upgrades include TV's that adjust left and right in the bedroom when the TV does not directly face the bed or desk, showers that are not in the bathtub, USB electical plugs for charging phones & tablets and perhaps electrical powered black out shades for travelers coming from ohter time zones who require sleep at various hours.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled on business
Room Tip: The rooms are big and many are suite style arrangements so the best way to control the climate at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel
Responded Jan 12, 2020
Dear Victor E, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We appreciate you sharing your suggestions about updating our room facilities. Rest assured that we have placed great priority on the points you raised and that our team will look into them for considerations. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were allowed to check in earlier than the checkin time and managed to book the Game Zone and Kids Playroom the same afternoon. My children had fun. We had lunch buffet and the next morning's breakfast buffet at Cafe Marco and were very satisfied with the variety and quality of food, as well as the service and family friendliness. The hotel was also very family friendly, added a single bed to our room and provided shampoo, baby bath and even small size slippers for my kids. We're very happy and enjoyed our short stay. Thank you
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Review collected in partnership with Marco Polo Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Nov 2, 2021
Dear missslee, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reserved a nice package in Marco Polo HK . The package included dinner and breakfast which we don't have to reserve a table anywhere else on that busy Valentines Day.
Check in process is very smooth. Room layout is very nice and spacious. Understand that is a hotel with quite a long history, there are reasonable wear and tear on the furniture. Comparing to our last stay in Marco Polo Gateway, I prefer Marco Polo HK.
We ordered in room dining for our dinner set at around 6:30pm but sadly it did not arrive until very very late. Checked with hotel and found they missed my order. Thats absolutely unacceptable indeed. After 10 minites, the restaurant manager Rooster brought the serve cart with our dinner dishes to our room. Frankly, we were very disappointed beforehand, but Rooster showed his sincerest apology and served us professionally. The service recovery is fair and we did not raise a complaint. Anyway, the hotel should look into their understaff issue on festival days. All staff are nice and polite, I trust that the incident was just caused by the overwhelming work loads on festival days.
The room is quiet and bed is comfortable. We had a good sleep and went to Cafe for our breakfast. Food is fair.
Overall experience is still satisfied. Even the room layout is not gorgeous and there was an incident happened, the nice food and good service still made me a pleasant stay. Specially thanks to Moon, Angela and Errol for always checking on my satisfaction,I am good with the excellent services provided from you all =)
Check in process is very smooth. Room layout is very nice and spacious. Understand that is a hotel with quite a long history, there are reasonable wear and tear on the furniture. Comparing to our last stay in Marco Polo Gateway, I prefer Marco Polo HK.
We ordered in room dining for our dinner set at around 6:30pm but sadly it did not arrive until very very late. Checked with hotel and found they missed my order. Thats absolutely unacceptable indeed. After 10 minites, the restaurant manager Rooster brought the serve cart with our dinner dishes to our room. Frankly, we were very disappointed beforehand, but Rooster showed his sincerest apology and served us professionally. The service recovery is fair and we did not raise a complaint. Anyway, the hotel should look into their understaff issue on festival days. All staff are nice and polite, I trust that the incident was just caused by the overwhelming work loads on festival days.
The room is quiet and bed is comfortable. We had a good sleep and went to Cafe for our breakfast. Food is fair.
Overall experience is still satisfied. Even the room layout is not gorgeous and there was an incident happened, the nice food and good service still made me a pleasant stay. Specially thanks to Moon, Angela and Errol for always checking on my satisfaction,I am good with the excellent services provided from you all =)
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Date of stay: February 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dalip Singh, General Manager at Marco Polo Hongkong Hotel
Responded Apr 6, 2021
Dear jcjackiecheung, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for overlooking your In-Room Dining order during your recent visit. Please rest assured that the individuals involved will be coached to assure such gaps in service do not re-occur. We are delighted to learn that in spite of the above, you did enjoy your service experience with Rooster, Moon, Angela and Errol. We will be more than happy to share your kind comments with them as we are sure they will be most appreciative of your compliments. Thank you again for advising us of your observations as improvements can only be made through customer feedback. We will be most honored if we could once again be of service to you on your next visit and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known. Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel. With warm regards from the world's most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes. Our Macau jet ferry left from the terminal about 500m from the hotel. The other HK terminal is a short ride to HK on the star ferrhy and a 6oom walk to the jet ferry terminal.
Unfortunately, they don't.
Sorry not sure but there is a lot of hotels and food venues in the area
sorry, not sure, I use my own data plan.
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"Perfect spot if you are going on a cruise that starts at the cruise terminal in the shopping mall."Read full review
"Perfect location. The hotel is in a perfect location and easily accessible to shops, restaurants and public transport."Read full review
"Make sure you book the Harbour View rooms as they have the best views and are quiet, away from noisy Canton Road."Read full review
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PRICE RANGE
$146 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marco polo hongkong, marco polo hotel hong kong, marco polo hongkong hong kong, hong kong marco polo hotel
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
605
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Marco Polo Hongkong Hotel
Which popular attractions are close to Marco Polo Hongkong Hotel?
Nearby attractions include Hong Kong Skyline (0.2 miles), Harbour City (0.2 miles), and 1881 Heritage (0.09 miles).
What are some of the property amenities at Marco Polo Hongkong Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Marco Polo Hongkong Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marco Polo Hongkong Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Marco Polo Hongkong Hotel?
Conveniently located restaurants include Kushiro, Sushi Hisayoshi, and Milu Thai Restaurant.
Are there opportunities to exercise at Marco Polo Hongkong Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Marco Polo Hongkong Hotel have airport transportation?
Yes, Marco Polo Hongkong Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marco Polo Hongkong Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Marco Polo Hongkong Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Marco Polo Hongkong Hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.