Peloton Original Bike Recall and Free Seat Post Repair

On May 11th 2023, Peloton announced a voluntary recall of original Peloton model Bikes sold from January 2018 to May 2023 in the US, and is offering Members a replacement of their Bike’s seat post as the approved repair. This voluntary recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC). Peloton is offering a free, replacement seat post to all US Peloton original Bike owners, which can be installed at home, without the need for a service call.

Free Replacement Seat Post. Register Below

To determine whether your Bike seat post is affected by Peloton's recall, please visit this page. To obtain your free, replacement seat post, please visit this page. For instructions on how to install your replacement seat post you can watch this video or follow these PDF instructions. The seat post is the only part of the Bike that requires a repair. Free replacement seat posts have been approved for all Bikes. We encourage all Members to register.

The Peloton original Bike model can be identified by its PL-01 model number on the label located on the inside front fork (near the flywheel), the red “P” logo followed by the white-colored Peloton brand name on the bike’s frame, and by its non-swivel display. As part of our commitment to product safety, we are voluntarily recalling the seat post of affected units to provide a free replacement seat post.

This voluntary recall only applies to the Peloton original Bike sold in the US. This matter does not affect international and North America Bike+ nor international Peloton original Bikes.

Please read this notice carefully.

REASON FOR RECALL: The original Peloton Bike seat post can break unexpectedly during use, creating a potential fall and injury risk. Peloton has identified 35 reports of seat posts breaking out of 2,160,000 units sold in the US. There have been 13 reports of injuries, including a wrist fracture, lacerations and bruises.

To obtain your free, replacement seat post, or for questions regarding this announcement, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week or online at, or visit our Support site www.onepeloton.com and click on Product Recalls at the bottom of the page.

CPSC Press Release

Bike Recall Frequently Asked Questions

Note: The remedy for this Bike recall is: a free replacement seat post. Refunds and replacements of Bikes are not being offered as part of this recall. See below for more details. This voluntary recall only applies to the seat post of the original Peloton Bike sold in the US.

Q: Why is Peloton recalling the Peloton original Bike?
A: Peloton, in cooperation with the US Consumer Product Safety Commission (CPSC,) is recalling Peloton original Bikes sold from January 2018 to May 2023 in the US because there have been reports that the Peloton original Bike seat post can break unexpectedly during use, creating a potential fall and injury risk. We have identified 35 reports of seat posts breaking out of 2,160,000 units sold in the US, as of April 30, 2023.

We are conducting this voluntary recall as a Member-first company, and as part of our commitment to product safety.

Q: Do I need to return my entire Bike?
A: No. Peloton is offering a free, replacement seat post to all US Peloton original Bike owners, which can be installed at home, without the need for a service call. This voluntary recall only applies to the seat post of the original Peloton Bike sold in the US. No other component of the original Bike is affected by this recall.

Q: Can I get a refund for my Bike?
A: Our normal product return policy continues to apply. As our standard return policy states, you are eligible to request a return of your Peloton original Bike if you are within 30 days of your delivery date, subject to approval.

Q: How do I know if my Peloton original Bike is affected by this recall?
A: The recalled Peloton original Bike model can be identified by its red “P” logo followed by the white-coloured "Peloton" brand name on the bike's frame, and by its non-swivel display. The PL-01 model number on the label located on the inside front fork (near the flywheel).

This voluntary recall only applies to the Peloton original Bike sold in the US. This matter does not affect international and North America Bike+ or international Peloton original Bikes.

Q: What should I do if I have a Peloton original Bike in the US?
A: We have contacted all affected owners for Peloton original Bikes in the US. Please check your emails from Peloton with details of how to order a replacement seat post. If you have any questions, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week.

Q: Are you able to waive my Membership fees while I wait for my replacement seat post?
A: Every All-Access Member has the opportunity to pause their Membership for one, two, or three months during which time you will not be charged. You can learn more about the pause functionality here. To pause, please log into onepeloton.com/mymembership.

Q: I’m a Peloton Bike Member and had an incident with the product I never reported to the company. What should I do?
A: Thank you for bringing this to our attention. We want to learn more about your experience. Please contact our Member Support Team by clicking here. Once Members have reached out, our team will give you a call back to gather additional details about what happened. Please note that we are required to share your personal contact information with the US Consumer Product Safety Commission (CPSC).

Q: I heard that there is a potential product safety issue involving the Peloton Bike seat post - can I get a refund?
A: Members who are affected by this recall can now order their free replacement seat post that will be shipped directly to them. Our normal product return policy continues to apply. As our standard return policy states, you are eligible to request a return of your Peloton original Bike if you are within 30 days of your delivery date, subject to approval. If you are participating in a 30-day Home Trial and are within that trial period you are also eligible to request a return.

Q: Can I get a new seat post for my Bike?
A: Yes. Peloton is offering a free replacement seat post to all Peloton original Bike Members in the US. Details of how to order the replacement seat post have been shared with the primary subscription owner for all Peloton original Bike owners in the US. If you have any questions, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week.

Q: What should I do with my old seat post?
A: Disposal and recycling options vary depending on where you live. Check your local municipality’s recycling guidance to understand recycling and disposal options.

Q: I am a Peloton original Bike Member outside of the US. What should I do?
A: This voluntary recall only affects Peloton original Bikes sold between January 2018 and May 2023 in the US only. Members with the Peloton original Bike in the UK, Germany, and Australia are not affected and no action is needed. We are in discussions on this issue with the regulator in Canada and will have an update for our Members in Canada within the coming days.

Q: Will you send a technician to my home to complete this repair?
A: We are offering a free replacement seat post to Members in the US that can be installed at home without the need for a service call. If you have any questions, please reach out to our Member Support team here or on the toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week.