The room we book which was a petite suite was not as described on their website. Their guest service/front desk were rude since we arrived. No customer service at all, did not feel the welcome feeling, more like if we were bothering with questions. We addressed an issue with the tub and at no point tried to resolved it. We had to keep on calling for someone to come and clean the tub and due to that waiting while “WE” tried to resolve on our own, we lost our dinner reservation. We did not leave the hotel only because it was late to try to find another one. Never again coming to this hotel!!! Tiffany from guest services meds customer service skills!! She was awful !!