Hi,
Starting with basic;
Check if you have UDP port 123 open between ntp server and ntp clients
Try configure service manually "w32tm /config /manualpeerlist:[server],0x8 /syncfromflags:MANUAL /reliable:yes /update" -- > flag "0x8" force normal "client" request and not "symmetric active" requests, then w32tm /config /update.
Additional commands to trobleshoot (also look for IMPORTANT event viewer events
net time /querysntp
net stop w32time
w32tm /unregister
w32tm /register
W32tm /resync /rediscover
net start w32time