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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Situated on Brickell Key, Mandarin Oriental, Miami enjoys a wonderfully private, yet convenient, location. Drawing on Miami's cosmopolitan feel and our Oriental heritage, our rooms enjoy a sublime décor and irresistible sense of luxury. Waterside views and delicious flavours provide the inspiration behind our dining experience. Don't miss out to visit our Spa offering a multitude of ways to improve your mind, body and spirit from therapeutic spa treatments to relaxing yoga classes.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Mandarin Oriental, Miami, garners praise for its clean, spacious rooms and stunning views, with cleanliness being a consistently lauded feature. Travelers enjoy the prime location, which offers easy access to attractions and a serene atmosphere.
Amenities like the attentive pool service add to the luxury experience, though some guests feel the value doesn't match the high costs. While the vibrant live music enhances the hotel's atmosphere, opinions on service and room updates show a mix of satisfaction and areas for improvement.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Top-notch
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Rooms are big with a breathtaking view! The service is very good. We enjoyed our stay there. Confortable bed and pillows. Best hotel in the downtown of Miami. If I ever visit Miami again I will definitely choose this hotel.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded May 4, 2023
Dear Selimabm1988, Thank you for being our guest and sharing your feedback. I am delighted you had a fantastic and exceptional experience at Mandarin Oriental, Miami and enjoyed the comfortable guestroom, and amazing location with waterfront and skyline views. We are honored by your kind compliments and look forward to welcoming you back. Sincerely, Elysia Weiss Hotel Manager
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We took Uber to the hotel, takes about 20mins from the MIA airport and cost about $18. Good location with good view. As we have high expectations with the Mandarin Oriental chain hotels. First impression was average, not sure if it is due to Covid, not enough staff to greet us front to help us unload our bags from the car. Then, check in process felt rushed, we checked in on the first desk on the left out of the check in / out desk. The lady did not introduce herself, she basically rushed off getting my credit card and told me there will be a $250/night hold for incidentals then went and give me a piece of paper for the rest of the info. I explained to her that this is the first time staying with them at this location. Had some questions but felt rushed overall. Room is tidy, they have a HelloMo app on site, where you can text or WhatsApp messages to request for service. One of the day, requested room service for freshening room was not done and we came back in the evening. Notified the night manager Sebastian (sorry if spelling is not correct). He personally came to the room and apologized and had house keeping came to the room and make things right. This is the kind of service that makes Mandarin Oriental different and during check out, the front desk manager again apologize their mistakes. Overall happy with the hotel service, also understand that during Covid, staff tried hard to please guess and keep their safety. We have stayed at many Mandarin Oriental hotels around the globe and has always been "A Fan". This experience did not change that. Thank you!
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Date of stay: December 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauricio Miguelena, Other at Mandarin Oriental, Miami
Responded Dec 3, 2020
Dear Run_ar0und, Thank you for being a ‘Fan” of Mandarin Oriental Hotel Group and for your recent stay in Miami. I appreciate you taking the time to share your experience. Your constructive comments are very important to us. I am delighted that overall, you were happy with your stay despite the service lapses that you encountered. I am so sorry that you felt rushed during your arrival and that there was not enough staff at the front entrance. This is extremely uncharacteristic of our level of service and I can assure you this is not how we wanted your arrival experience to be. We will address this with the concerned colleague and reinforce training and adjust our staffing levels to ensure this does not happen again. I also want to apologize for the miscommunication related to the servicing of your room. I am glad that Sebastian was able to make things right. Again, please accept our apologies and thank you for your valued comments. We hope we will have the opportunity to welcome you back. Please feel free to contact me directly, as I would be happy to personally ensure you have a memorable and enjoyable experience with us. Kind Regards, Mauricio Miguelena Hotel Manager
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With covid ruining all my travel plans, I was finally able to get away with mandarin oriental "3rd day free" offer. Being a fan of MO i was upgraded to bay suite. Unfortunately on arrival I was informed that the upgraded room wouldn't be ready until 6pm. So until the room was available we just went to the pool and their private "beach". It was virtually empty, Im sure pre-covid there is an attendant on duty. The beach was nice to boat watch and relax.
One thing to note, due to covid all bars are closed which includes the MO lounge bar. But the pool bar is open from 11am-6pm. It didnt make a lot of sense that the pool bar can stay open but the regular bar is closed. I guess they can say the pool is for residents only.
The bay view suite has 2 balconies, 1 1/2 bath and a large soaking tub. The room is showing some wear and tear like peeling paint but with covid going on hotels have bigger problems.
The balcony has 1 lounge chair and 2 chairs. One thing that didn't make sense about the balcony is there is a divider between each side, instead of having one large continuous balcony. Other note about the dividers, they are pretty much see thru so your next door neighbors can see through them.
With covid there is no turndown service but you can get your room made up in the morning as long as you leave the room. They also supply you with more towels and wash cloth as well as any needed travel amenities.
It was a very enjoyable weekend at the hotel. I can see it being a great hotel when the pandemic is over. I will definitely come back
Oh and I would like to shout out the man that delivered the food (I wish I remembered his name). We had a short conversation about hurricanes after I told him I work in lake charles. It really shows how great their people are.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I just returned from a stay of several days at The MO Miami and can enthusiastically recommend this lovely hotel. The location on private Brickell Key is unbeatable, in close proximity to Brickell, but also providing some privacy and respite from the hustle and bustle. The hotel is absolutely elegant and luxurious. The rooms are immaculately clean, silent, and very restful. The bed was so very comfortable. Speaking of which, I have an allergy to down and asked ahead of time that my room be made feather free. It was exactly that when I arrived, unlike at so many other luxury hotels where it has taken multiple calls sometimes into the night to get that done. The pool area is not large, but it's very nice and has terrific water and skyline views. Pool service was flawless. As far as I can tell, each room has outside space in the form of a small balcony. That was very nice. The lobby bar is high end yet fun. The entire lobby has the same stunning skyline views as the pool area. I did not eat dinner at the restaurant, but the a la carte breakfast was delicious with a large menu. A buffet breakfast is offered on weekends. Service throughout this hotel is professional, prompt, courteous, and friendly. Admittedly, this is an expensive property, but if it's within your budget, you will not be disappointed. On the contrary, you will be as delighted as I was.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip:High floor with a city view. Actually the less expensive side, but the city lights are dazzling...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Feb 18, 2022
Dear BostonMAMan, Thank you for taking the time to share your recent experience and for posting such kind comments about your stay at the hotel. We make every effort to provide service that is above and beyond your expectations. We are pleased that you enjoyed everything about your visit. Thank you again for being our guest and we look forward to your next visit. Kind regards, Elysia Weiss Hotel Manager
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Everything about our stay was exceptional, the service received from the entire hotel staff was warm, engaging and genuine.
The food and the service received at LaMar was every bit as good as the last time we visited the property and we cancelled another restaurant reservation to dine at La Mar a second time during our stay as the food was so good!
The room booked was the junior suite on the stay longer rate which we really appreciated as it allowed us to stay at the property for 7 nights which would normally be longer than we would stay, and due to the testing needed for travel we wanted to stay in the same location, this was fantastic value and we dined in the room on two occasions, because the view is unbeatable, the food and service was second to none.
The Mandarin Oriental Miami is a very special property and the staff make the experience seamless, welcoming and hugely enjoyable. The added bonus of seeing a Manatee and sharks from our balcony every morning made this trip very special indeed!
The ability to go for a run or walk around the small and friendly Brickell Key island every day makes this property unique as you are in the Downtown area of Miami but in a secluded area with amazing views of the city,
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip:The local Brickell market provides an opportunity to pick up essentials including a great...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Jan 5, 2022
Dear Nickj, Thank you very much for your kind review. We are delighted you had a memorable experience at the hotel. Your kind comments on the service levels from our staff and La Mar restaurant are sincerely appreciated. We look forward to welcoming you back again. Kind regards, Elysia Weiss Hotel Manager
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Don’t get mislead by the brand as it is not even close to what you expect or you are used to receive from this brand. Travelling around the world I know that in the US five star does not mean necessarily five star however this mandarin is a disaster. Not really friendly reception or phone operators. Hostess in the only restaurant forgot even to smile let’s not ask for something more. Throws two breakfast menus on the table and that is already positive. Not great choice of breakfast in La Mar. Even the cappuccino is average. Rooms have questionable hygiene. Don’t touch the phone as the dust been there for weeks or even months. Not used to ask for bottled water in five star hotel to be honest. Avoid rooms floor number and followed by 17 as apparently they have balcony however you cannot sit as there are no chairs there. All this for 800 usd per night Don’t ask for late check out as even there is availability the answer will be- no One thing is sure , no go to mandarin oriental in Miami for me. Apologies forgot the positive- great location and great views which can not compensate the negatives unfortunately
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOResponse, Manager at Mandarin Oriental, Miami
Responded Feb 12, 2020
Dear Mr. Romanos1611, Thank you for staying at Mandarin Oriental, Miami and for taking the time to share your experience. Your constructive comments are very important to us. We apologize that your stay did not meet your expectations and regret we did not provide consistent levels of service. We appreciate your feedback and will address the areas of your stay that were not up to our standards, particularly with La Mar. We value and respect your opinion and hope you will give us another opportunity with a return visit. I am at your service for any future assistance Kind regards, Mauricio Miguelena Hotel Manager
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Arriving mid evening we found no frontman available outside the entry and the driver had to carry our bags inside to the bell desk. The duty bellman had the excuse that he was busy doing something else, but one wonders at hotel management who allow their guests to go without an immediate welcome upon arrival. Later, our baggage stood for a good twenty minutes in the foyer until we returned in search of it, even though the bell staff were taking the baggage of guests who arrived subsequently to us. Moreover, arriving at the front desk we were told they had no record of a reservation even though we had a Regent cruise line invoice showing two nights paid for or comped. Sebastian, the FO Manager on duty, came to the rescue and arranged a room even though we had to present a credit card to which over $900 was immediately reserved. Once past those direst impressions, the remainder of the stay was a blast. The staff were uniformly pleasant, welcoming, efficient and professional. The room provided a view back to the mainland and was adequately spacious, well equipped with most amenities, and with comfortable beds. The room had some unique features: 1. there was a five foot square hole in the wall separating the bedroom from the bathroom with a blind used to provide any required privacy; 2. the coffee maker came with the smallest of cups adequate only for an espresso and there was no milk or milk substitute or larger cup for any other serving; 3. the balcony was maybe one foot wide and provided no space for seating (as was the case with many rooms); 4. the most well equipped electronics panel for PDA charging and video and audio feed that I have ever seen; 5. shower gel, shampoo and conditioner in fixed dispensers which unlike so may others pumped a goodly supply of lotion; and 6. one of the best shower assemblies and the strongest and hottest supply of water leading to long, luxuriant showers - although the large soaking tub looked very appealing. Although we were staying only for two nights, and we suspect that the average length of stay is pretty short due to much cruise business, the property well lived up to expectations of the flag.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Dec 22, 2022
Dear 22club58, Thank you for being our guest and taking the time to share your feedback. I am delighted we were able to correct the initial hiccup upon arrival and pleased that our Front Office Manager, Sebastian Irrgang provided assistance. We are happy to read that overall your experience at the hotel was pleasant and appreciate your detailed comments. Many thanks again and we hope to welcome you back as out guest. Kind regards, Elysia Weiss Hotel Manager
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My mother, daughter and I stayed and the Mandarin Oriental over presidents weekend desperate for some sun and a reprieve from the snow. Our flight got delayed and we spent one night in the Holiday Inn express before finally getting to MIami. We should have stayed there for the duration as the service was infinitely better. Everything is over the top expensive at the Mandarin Oriental--breakfast buffet is ~50 per person with additional mandatory gratuity added to the tab, but they actually do not wait on you. (at all)! Never could get any sugar for our coffee and practically had to tackle someone to get our check. A massage goes for 300-500$!
You would think we would actually be paying to be spoiled. The pool is miniscule as is the beach. Not enough beach or pool chairs and we were not allowed to move them so that we could put three together when some finally opened up after waiting for about 1 hour. Then once we got three chairs together, they had no towels! Again, just about had to beg for some ice water and lunch. Food was cold and gross. Went to pay the check and they were out of printer paper so had to wait AGAIN. The room's safe was broken. No hair dryer. No cleaning service despite being out of the room for >8 hours. It would be so nice to have clean towels. My 80 year old mother finally snitched some from the cart down the hall so we could take a quick shower before dinner. We were treated like royalty at the Holiday Inn Express near the Cleveland Airport and like personal non grata at the Madarin Oriental. Will never ever come back.
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Date of stay: February 2022
Location
Cleanliness
Service
Room Tip:Don't come here. Not worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elysia Weiss, Other at Mandarin Oriental, Miami
Responded Mar 1, 2022
Dear highlak, Thank you for taking the time to share the details of your recent stay at Mandarin Oriental, Miami. We sincerely apologize for the disappointing turn of events you and your mother experienced. This is extremely uncharacteristic of our hotel's level of service, and I can assure you not the impression we want our guests to part with. We will certainly address the lapses in service you encountered and take corrective measures to ensure this does not happen again. We hope you will give us another opportunity and ask that you reach out to the Executive Office when your travels bring you back to Miami. We will ensure your next stay is seamless and enjoyable. Kind regards, Elysia Weiss Hotel Manager
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Overall, the hotel experience was wonderful and comfortable as expected from this category of hotel. Our room had a beautiful view of the bay and the Miami skyline. The room rate was the highest we have ever paid at this hotel, which I attributed to the fact that the demand for rooms at this time seemed rather high for the month of July. The service staff was well trained, efficient, friendly and very well mannered and respectful. The lobby bar bartenders and service personnel were excellent in every respect. The food at the bar was great and the drinks did not disappoint. The only disappointment we experienced was at La Mar, which is the restaurant with a beautiful view of the bay if you are seated at the outside patio towards the front of the patio. Although we had made the reservation a few weeks ahead of time, the table they gave us was the worst table we have ever been given at that restaurant. We have gone to LaMar on many occasions and every time we ask for a table with a view, we have been given a table with a reasonably good view. Unfortunately that didn’t occur this time. Never mind that we were guests at the hotel for the next two nights and were staying at a bay view room, which was not inexpensive. Additionally, I made sure to belong to the FOMO because we live this i articular hotel so much. Moreover, our server seemed co fused about what to recommend from the menu because I had told him that I was allergic to shellfish. On previous occasions, the servers have had no issues recommending several plates on the menu that had no shellfish components. On our next stay, we will most likely not be dining at LaMar.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip:Make sure to reserve at LaMar several weeks ahead of your stay and insist on a table close to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauricio Miguelena, Other at Mandarin Oriental, Miami
Responded Jul 20, 2021
Dear 416luisa, Thank you for returning to Mandarin Oriental, Miami and sharing your experience. We are very pleased that overall you had a pleasant stay at the hotel. I do wish to apologize for the lapse in service experienced at La Mar restaurant. I have addressed the incident with the restaurant management team and have taken corrective measures and reinforced training. I do hope you will give the restaurant another opportunity and ask that you contact me to assist with your next reservation. I will ensure you have a seamless and enjoyable experience. Kind regards, Mauricio Miguelena Hotel Manager
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This hotel is a perfectly pleasant hotel. I expected super luxury but it didn't quite live up to that. Our room was pleasant, very clean, coffee making facilities would have been appreciated especially after a long day sightseeing. Instead I waited 25 mins for room service to bring me a coffee. We could hear the toilet flushing and a bath running in an adjacent room. Not really what one wants to hear. The bar was small and as the hotel obviously hosts delegations it could be quite noisy and busy but the staff were very pleasant. The concierge was knowledgeable and helpful. Breakfast was fine. We did not use the Peruvian restaurant. We did have lunch at the pool bar. It was very good. The staff at the pool deck area were super helpful. The hotel is ever so slightly off the beaten track. We felt a little isolated from everything. It didn't help that to go anywhere one has to cross over a very windy bridge. We were unable to secure a late check out but were told we could use the facilities in the Spa to change and freshen up for a late flight. I was very unhappy about this, however I was completely wrong. The Spa was superb. The staff were lovely and the facilities were the best I have ever come across. Well done Mandarin Oriental for providing a super place to use. Because the hotel is obviously used for conferences etc it lacked the relaxed feel of a holiday hotel and I would perhaps hesitate to stay there again for that reason.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOResponse, Manager at Mandarin Oriental, Miami
Responded Mar 2, 2020
Dear Peter F, Thank you for staying at Mandarin Oriental, Miami and for taking the time to share your experience. Your constructive comments are very important to us. We apologize that your stay did not completely meet your expectations. We appreciate your feedback and will address the areas that require improvement. We hope you will reconsider to stay with us again for a leisure visit. The scenic island location makes for a great getaway to get pampered and relax. Kind regards, Mauricio Miguelena Hotel Manager
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dwaynea... I would assume this is OK since you will be a guest, but to be sure, send an eMail to the Hotel...when you pay $750,00 per night ( very upscale Resort ) and they don't let you relax on their pool you go and see the Asst. Mgr. on duty and challenge him. Erfurt.
There are more places to choose from in the Miami area.
PRICE RANGE
$381 - $582 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, miami hotel miami, mandarin oriental hotel miami, mandarin miami, miami mandarin oriental
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
326
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Mandarin Oriental, Miami?
Many travelers enjoy visiting Black Police Precinct and Courthouse Museum (1.7 miles), Freedom Tower at Miami Dade College (1.1 miles), and Barnacle State Historic Site (4.5 miles).
