FAQs
How long does Philips take to ship?
Typically, when ordering something from Philips, the product is dispatched within 1-2 business days of your order being placed. The delivery time can then vary depending on the shipping option you've chosen when making a purchase, Also, items ordered at the same time may be shipped separately so don't worry if only part of your order shows up at first.
Who does Philips use for shipping?
Philips uses UPS as its delivery service. Delivery takes around 3-4 working days with UPS and you have a choice of standard home delivery or a pick-up point depending on what works best for you. Free delivery is also available when you spend over £20.
How do I contact Philips customer service?
You can call Philips directly on +44 20 76 60 44 40. However, you can also go to the Philips support page to find the product you need advice on and you can choose to chat with the support team from the website.
How can I return a Philips product?
Philips has a 30-day returns policy for all of its products. If you're returning a personal care product, you can create a return label by following the process on its FAQ page. The refund will include both the purchase price and the shipping cost you pay to return the item. When returning a kitchen appliance or similar, you need to call Philips first to do so at 020 7660 4440.
Hints and tips
Sign up for the Philips newsletter: You get £10 off your first purchase when spending over £30 on the Philips online store if you sign up for the Philips newsletter. As well as that, you'll receive emails about exclusive member offers and gain early access to any sales the site hosts. All you need to do is hand over your name and email address so it's worth doing.
Check the Philips outlet store: The Phillips outlet store sells a lot of products at a discount, including grooming and beauty products. It also has wake-up lights and other products Philips sells such as oral healthcare - toothbrushes to you and me. The items on sale vary regularly so check back often if you can't find what you want.
Buy refurbished: Phillips sells some products refurbished. Each item still has a two-year warranty and has been thoroughly checked over to ensure it meets quality standards. Like with the outlet, the products on sale vary often so you might not always find what you want. It's worth checking back to see what changes.
Look for bundle deals: Sometimes, Phillips offers bundle deals on products such as speakers and subwoofers. Buying many items at once tends to work out as better value so if you're kitting out a home cinema or similar, you could save by buying en masse.
Sign up for the product review panel: Philips offers a product testing service where you can be sent out products to test and review. By doing so, you get the item for free as long as you're willing to answer questions about it and discuss how things could be improved. There's no guarantee when you'll be sent something but it could work out as the cheapest deal of all - entirely free.
Use your student discount: Philips offers a 15% student discount to eligible students who use it through UNiDAYS. Sign up now to get a better discount than most people will without a promo code. You’ll need to verify that you’re a student but it shouldn’t take long to do.
How to use Philips discount codes
1. Find the Philips promo code you wish to use on this page and copy it to the clipboard.
2. Go to the Philips site, find the item you wish to buy then add it to the basket by clicking "Add to cart" next to the product.
3. Click "View Basket" to view what you've added, then click "Add promo code" to be able to add the code.
4. Paste the code into the new box then click "Apply" to add the discount to your basket.
5. From there, click "Go to checkout" to finish making your purchase.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
