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We have partnered with UPS to deliver most of our smaller items. We work with several freight carriers for larger equipment.

No, KaTom has no order minimums on items listed on our site. However, some manufacturers do sell their items by groups like dozens and cases.

No, every product KaTom sells is new from the manufacturer. We don't offer used items because we believe you get a better value from buying new.

Yes. Please complete our Return Request form and someone will contact you within one business day.

In most cases we recommend lift gate service for items that cannot be carried by one or two people. Without lift gate service, the freight carrier will expect you to unload the item from its truck. That may be no problem if you have a loading dock and/or a forklift, but it can lead to significant delivery delays and additional costs if you need the service and don't request it.

Borrowing from the middle names of the two children of our founders, Paula Kathryne and Charles Thomas, KaTom is pronounced kay-tom. The K and the T are both always capitalized.

KaTom offers thousands of products for home chefs in the Residential section of our site. However, please note most of our manufacturers will not honor their warranties on commercial products used in residential settings or vice versa.

No. In fact, KaTom works with nearly 700 restaurant equipment and supplies manufacturers, making us your one-stop shop. If you want something that you don't see on the site, please contact us at sales@katom.com and we'll work to provide it or an equivalent.

Yes and yes. You can download a copy of our catalog or ask for one to be mailed to you through our Catalog Request page.

KaTom is always looking for ways to be involved in the community and has long-standing relationships with a number of local non-profit organizations. We always welcome new invitations to be part of worthy causes, but circumstances do not always allow us to participate. You may send your request to donations@katom.com for consideration.

We frequently offer discounts and news about special sales, as well as information about new products and other KaTom news, through our email newsletter.

You can refer to our Shipping Policy page to get a rough idea of when your order will arrive. For more detailed information, you can enter your information on our Order Tracking page. Additionally, we include any tracking information provided by the freight carrier in the email you'll get when your order ships.

Yes, we sell restaurant equipment and supplies to customers in Canada, Puerto Rico, Australia, Europe, and other countries around the world. Some restrictions apply. For more details, visit our policy page.