Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
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(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
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(888) 299-9531Billing Support (US/Canada)
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+6 187 228 0199Billing Support (Australia)
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+44 208 068 0970Billing Support (UK)
POF Emails:
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
POF Customer Service Reviews
No one ever helped me nor called me about all of the scamming impostors. They just kicked me off of the website because I didnt pay any money.
I am very upset and not happy with any of it. I was only on two days, lol.
I only requested the guys verify themselves with the verification shield. Well they just complained and had me kicked off and I did not do anything but to call them out on not being real people but hackers who stole photos and pretended to be that person.
I am a real person I was verified so why was I penalized for their scam? You tell me!!!
Got kicked out, password issues, except I wrote it down. I need to talk with a person who can help. Not poor customer service, actually no service.
They refuse to reply and are still charging me even after I canceled my subscription. Do not deal with them. The billing department is not reachable nor do they respond
How Good is POF's Customer Service?
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “Deletevaccount”
- “Payed membership no access”
- “My account is not workingMy account is not working.”
Activation/ Cancellation Question:
- “Cancell account”
- “To cancel account”
- “Cancel subscription”
Payments and Charges Question:
- “Transaction errors”
- “They took my money and i couldn't log in !”
- “Stop billing me”
Request for Information Question:
- “Help with premium”
- I used the safety feature and request the gentlemen to be verified for my protection. They wanted me gone so the could continue to scam the vulnerable women. I am not one of them.
- “I want to talk about my account”
Refund Question:
- “I want my money back”
- “Refund issue”
- “Refund and cancel subscription”
Product/ Service Question:
- “None of your *** business nosy *** *** data collecting *** at pissed consumer that's why I use a fake email”
- “To update my number cuz my old number doesn't work no more”
- “It's not working”
Cards Question:
- “Credit card”
- “Want you guys to stop taking money out of my card don't want to pay for you guys anymore”
- “My credit card was charged 5 times instead of 1 month's trial i still did not get the one month on my pof accouny”
Website/ Application Question:
- “I can't get on the website”
- “Website Down”
- “Can not send text on the site”
Staff Question:
- “I paid and can't use the service”
- “You all give *** POOR CUSTOMER SERVICE!!!”
- “I want to stop this service”
Return/ Replace Question:
- “Due to POF terms, need to change my profile name”
- “Cant change my User name”
- “Change age”
Shipping and Delivery Question:
- “Where is my inbox”
- “I purchased 20$ for the upgraded version and I haven't gotten any of the benefits. My profile still shows free package when I paid for the upgraded product”
- “Code not coming to my phone”
Employment Question:
- “Lost my job”
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
Other Question:
- “You are ***”
- “Bannex”
- “I payed for upgrades and I can't use them”
About
, , , ,
POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 15 out of 50 in Dating category
USA, Canada, Europe, Worldwide
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