Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V9 Canada
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4.0
#60 of 113 hotels in Niagara FallsLocation
4.6
Cleanliness
4.1
Service
3.9
Value
3.6
Daily Mandatory Charge includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT). Hilton Niagara Falls/Fallsview Hotel & Suites offers an elegant stay with 53 floors of breath-taking views over the Horseshoe and American falls. Just 90 minutes from downtown Toronto and Pearson International Airport (YYZ). Guest rooms provide spacious family accommodations sleeping up to six guests. Suites in the North Tower feature classic wooden fittings providing an inviting ambience while double whirlpool tubs in oversized bathrooms are among the special touches. Located on the 33rd floor with spectacular views of Niagara Falls, The Watermark restaurant offers an international inspired menu. Relax with champagne and live music at Myst Lounge. Open-fire grilled cuts are the order of the day at Brasa Brazilian Steakhouse or choose favorite Italian dishes at Romano's Macaroni Grill.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Location
6361 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V9 Canada
Getting there
Great for walkers
Grade: 99 out of 100
99
Buffalo Niagara Intl Airport
20.3 mi•
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Niagara Falls Intl Airport
6.8 mi•
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Rental Cars
60 Restaurants
within 0.3 miles
Reviews
4.0
11,360 reviews
Reviews Summary
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Nestled in the heart of Niagara Falls, the Hilton Niagara Falls/Fallsview Hotel & Suites offers a vibrant atmosphere, complete with live music, that some guests find in need of modernization. The service is a mixed bag, earning accolades for staff friendliness but also criticism over issues like slow elevators.
Rooms boast impressive views, though some report problems with temperature and dated decor. While the central location is widely celebrated for its convenience, the additional costs for amenities and parking, along with varied cleanliness concerns, have led to mixed feelings about the hotel's overall value.
Location
Central
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
Hotel's Favorite
Thhis was a great pick to celebrate our 56th Anniversary. the room was great and the view of the falls exceptional. The Watermark restaurant is Five Star. The service was great. Darren was our waiter. The food quality was great and the preparation perfect.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a centrally located hotel and based on your room location, you can have an excellent view of the falls. Most of the staff were excellent and necessary precautions in place. Unbelievable I heard some guests be rude when reminded to wear a mask. Check in was slow and the non honours line was moving quicker but the staff were doing their best - the location of check in and acoustics makes their job a real challenge so kudos to the team for doing their jobs so well. We arrived at 3pm and our room wasn’t ready until 4.30pm. We were one hour early so I knew this was a risk. I asked if there was an eta we could get as I had young kids with us and I was trying to decide whether to hang on or put them back in the car and do an activity. The second receptionist I spoke to rang housekeeping who advised they had a rush on the room and then he hung up without asking for an approx timeline. He was utterly helpless. I said I just want to know will be be 20 mins or 2 hours and he said he couldn’t advise me and couldn’t ask housekeeping.He didn’t even ask and it wasn’t an automated recording as he was speaking to someone.So we sat for 90 mins in reception and then I asked a manager for an eta and he was excellent and gave us a different room that was ready. We had chosen a 2 bed premium suite for the views and it didn’t disappoint. The room stank of smoke though and it was a non smoking floor. We didn’t complain but we should have but we after the long check in I was too tired. There are 4 in my family and the first thing we did was have showers. There was no shower gel so I had to go and get it from housekeeping. Then we realized it was one small shampoo and conditioner for 4 people so back to housekeeping and there was no water in the room but I didnt raise this. Queues for the elevator weren’t too bad (5-10 mins max) but necessary for social distancing and they clean the elevator buttons each time so I appreciated that. What I didn’t appreciate was the man in front of us with a mask around his chin and sneezing. We decided to leave after one night as due to COVID it just wasn’t that enjoyable. Plus the couple in the room next to us were screaming and fighting so bad I had to ring security at 5am. Not an ideal environment for young kids but not the hotels fault I know. We ate in Hilton Benefits for breakfast. Service was mediocre and food took about 45 mins to arrive. We have a free breakfast with hhonors but I had to pay for eggs for some reason. All in all I think most staff are doing their best with a hotel whose acoustics are terrible and then add screens and masks! Good location and great views if you have the right room. Stay safe everyone.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I'm giving it four stars for a couple of reasons - one, they were under construction during our stay and there are not currently any on-property pool amenities (though they state they made arrangements with another property to get access for guests, we did not take advantage). Our first room was next to some conspicuous drilling related to a large construction project that was in progress. We were moved to another room higher up, which was much better from a noise perspective.
We liked the location as it was a convenient walking distance to the Falls, and connected to the Fallsview Casino complex, which had several options for shopping and dining. It's also an ambitious walking distance to Clifton Hill, so either bring some walking shoes or pay for a quick ride over there to check it out.
The staff were very friendly and we were very pleased with our stay and hope to return again.
We liked the location as it was a convenient walking distance to the Falls, and connected to the Fallsview Casino complex, which had several options for shopping and dining. It's also an ambitious walking distance to Clifton Hill, so either bring some walking shoes or pay for a quick ride over there to check it out.
The staff were very friendly and we were very pleased with our stay and hope to return again.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip: 46th floor of the North Tower has a great view of the falls.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 3 nights in March in a 2-room suite on the 50th floor...
Pros
1) Room was very comfortable and spacious
2) Views from the 50th floor were unbelievable. Arguably one of the nicest views from any hotel anywhere.
3) Staff was exceptional. Every small request made to the front desk was answered instantly through the Hilton App.
4) I felt extremely valued as an Honors Gold member, free upgrade, water, breakfast, separate lines etc.
Cons
1) Cleanliness was perhaps a 6 or 7/10. Nothing was terribly wrong but crumbs on the couch, dust on counter, stains in a few places. Overall would like to see a slightly higher standard from a Hilton.
2) Lots of extra taxes/fees. However, you should be aware of this before you go.
3) Construction was actually more intrusive than I had expected. It is literally everywhere in the hotel. Even on the 50th floor we were woken by pounding outside at 8am. Should be nice once they are done.
Overall very pleasant stay. I will also add that we stayed here during the start of the virus pandemic. The hotel took exceptional measures...hand sanitizer almost every corner, staff distributed buffet food, constant and visible cleaning of public areas. I felt very safe knowing they were taking all measures to keep things in control and prevent any germs around the hotel.
Pros
1) Room was very comfortable and spacious
2) Views from the 50th floor were unbelievable. Arguably one of the nicest views from any hotel anywhere.
3) Staff was exceptional. Every small request made to the front desk was answered instantly through the Hilton App.
4) I felt extremely valued as an Honors Gold member, free upgrade, water, breakfast, separate lines etc.
Cons
1) Cleanliness was perhaps a 6 or 7/10. Nothing was terribly wrong but crumbs on the couch, dust on counter, stains in a few places. Overall would like to see a slightly higher standard from a Hilton.
2) Lots of extra taxes/fees. However, you should be aware of this before you go.
3) Construction was actually more intrusive than I had expected. It is literally everywhere in the hotel. Even on the 50th floor we were woken by pounding outside at 8am. Should be nice once they are done.
Overall very pleasant stay. I will also add that we stayed here during the start of the virus pandemic. The hotel took exceptional measures...hand sanitizer almost every corner, staff distributed buffet food, constant and visible cleaning of public areas. I felt very safe knowing they were taking all measures to keep things in control and prevent any germs around the hotel.
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Date of stay: March 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed there recently with a Casino Comp. Renovations are still ongoing and nearing completion. If you haven't been there in a while, the Front Desk has moved. There was absolutely no signage to guide you to the new location so the hunt was on. Found it after a few minutes of walking. Check in was smooth and the staff friendly. Had a room up on the 48th floor. It was one of those corner rooms with the air vent aimed directly at the bed. Housekeeping clearly dropped the ball. Bathroom was not up to standard. Toilet paper on the floor and long black hairs on the floor and in the Jacuzzi tub. Two unanswered calls to the Front Desk later we decided to clean the place as best we could. Housekeeping staff was gone from the floor so we used whatever we could to make the bathroom usable. This is absolutely unacceptable from a distinguished place and made the stay totally uncomfortable. Speaking of uncomfortable, I firmly believe the bed we had was from when the first day they opened. Saggy and lumpy are the first adjectives that come to mind. A lot of my injuries from my military career came back to haunt me the next morning after sleeping on this Motel 6 mattress. Umm .. sorry .. I've had more comfortable beds in a Motel 6. I've had more comfortable sleeps on an army cot than on this bed. It was simply horrible.
Overall this was a terrible stay. It left us with such a sour taste in our mouths that we will no longer frequent this hotel with complimentary stays or otherwise. The experience was totally unpleasant and we will not subject ourselves to such a substandard establishment again.
Overall this was a terrible stay. It left us with such a sour taste in our mouths that we will no longer frequent this hotel with complimentary stays or otherwise. The experience was totally unpleasant and we will not subject ourselves to such a substandard establishment again.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Go to another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Niagara_Falls, General Manager at Hilton Niagara Falls/Fallsview Hotel & Suites
Responded Feb 6, 2020
Thank you for taking the time to advise us of your concerns. We do apologize for any housekeeping concerns you encountered and we will make every effort to ensure our rooms meet the highest housekeeping standards. Please bring any concerns to the immediate attention of our Front Office Manager so they can do whatever is necessary to ensure you have an enjoyable stay. We do hope that if you return to the area, you will give us another try. Thank you, Paul Ford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is nice and clean but the overall experience was not a pleasant one. When checking in we were told that our reservation had been cancelled by an employee as stated by the manager on duty. The Hilton was quick to provide another room however the breakfast that was included with our original booking was not included. This resulted in having to get turned away the next morning at breakfast and head back to the front desk to speak with someone. Thankfully they didn't give us too much trouble about providing the breakfast option. On our last day we recieved the bill for the room and noticed that they had charged the room to the card on file even though we specifically stated upon check in we did not want that credit card charged and would be using a different form of payment to pay for the room at check out. When we checked our online banking we also noticed that the amount that was charged to this card was almost $200 more than the amount on the bill. The desk attendant confirmed with us when checking in that it was not a problem to pay with a different card at checkout and would make note of it on file. Obviously, that did not happen. We have now paid for the hotel twice and are waiting to see if the original charge on the card that we specifically asked not to be used will be refunded. At the point of check out we were eager to leave the hotel. In the rush to leave we forgot a bottle of wine from our wine tour in the fridge. I realize this our fault and the hotel is not responsible however it took almost an hour for them to send someone to the room to look for it while we waited in the lobby. We were also told we would receive a phone call in a couple minutes once the bottle was found which we did not. We had to speak to 3 separate people before finally getting our wine back.
I think that the Hilton should work on some protocols and organization and recognize that when guests are paying upwards of $200 a night for a room the size of a shoebox, the stay should be fairly smooth which ours definitely was not.
I think that the Hilton should work on some protocols and organization and recognize that when guests are paying upwards of $200 a night for a room the size of a shoebox, the stay should be fairly smooth which ours definitely was not.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Niagara_Falls, General Manager at Hilton Niagara Falls/Fallsview Hotel & Suites
Responded Jan 27, 2020
Thank you for taking the time to advise us of your concerns. We do apologize for the concerns you had with your reservation you encountered, your billing concerns and the wait to retrieve your bottle of wine. This is not a normal experience at the Hilton Hotel and Suites. I will discuss your concerns with our Management team to review. We do hope that in the future, you will return to give us another try. Thank you, Paul Ford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They should not be allowed to operate under the Hilton name. corporate should look into this location. Stayed in the North with Canadian and US falls view with a king bed and whirlpool. The first room smelled like stale smoke and cannabis. Called front desk had to wait 15min to get a response.
Finally we got a new room 4652. The furniture was old, nothing like they presented in the picture, on there site. The wallpaper was coming off the wall in the bathroom, the coffee maker had no outlet to plug into, had to move it to the nite table and plug it into the night lamp.
Long wait time for elevator. I have stayed at the Hilton in the Caribbean at cheaper rates and got 200% way better treatment and cleaner and more appealing rooms, not roadside looking motel furniture that looked it came out of the garbage.
Finally we got a new room 4652. The furniture was old, nothing like they presented in the picture, on there site. The wallpaper was coming off the wall in the bathroom, the coffee maker had no outlet to plug into, had to move it to the nite table and plug it into the night lamp.
Long wait time for elevator. I have stayed at the Hilton in the Caribbean at cheaper rates and got 200% way better treatment and cleaner and more appealing rooms, not roadside looking motel furniture that looked it came out of the garbage.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked two deluxe suites with two bedrooms each, with a falls view and bathroom with Jacuzzi tub. Wait time for elevators was extensive despite extra staff to monitor and clean at check in time, but no extra elevator cleaning evident other than at check in time in late afternoon. Also long wait in car when pulled in, only to have to drive to offsite parking, then walk a few blocks or wait for a shuttle. Window for view of American Falls was dirty; despite 'clean check' sticker on door, the inside of bathroom door was dirty. One room was extremely hot and A/C never came on. Front desk staff NOT helpful. Vending machine, ice machine on 16th or 17th floor not functioning. Check in was extremely long wait. When call placed from room late evening regarding non functioning vending machines for bottled water, the response from front desk was that the vending machines were not the responsibility of hotel. When pushed, the front desk agreed to have bottled water delivered to the room but when the delivery arrived 30 minutes later it was four new towels that were delivered, not water! So we walked 3 floors to find a working vending machine to overpay once again for the water not dispensed initially. Overall, an extremely disappointing experience for the price paid. I expected exceptional service to attract customers back as part of Stage 3 reopening during pandemic, but this was certainly not our experience.
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for one night with my wife. We checked in and went directly to our room to freshen up as we started our shower and were undressed (intimately) a maintenance worker walked in with out any knocking or announcement of his entry. As we stared at each other me and my wife undressed he simply yelled woe buddy and exited....i confronted the front desk who passed me onto security. No apologies from either the desk security or the maintenance worker, nor an explanation as to why he was there in the first place. A simple we can move your room if you want was all i was offered when i asked for a refund. I didn’t drive 2 hours and pay $200 to have my naked rear end spied on. Have stayed at this Hilton over a dozen times but that will be my last
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Where do I begin.... Prior to booking, I read reviews trying to get a feel for their COVID 19 measures and precautions. Being that there is over a thousand rooms, what are the odds that we experience the same thing as one of the 7 or 8 negative reviews? Well, pretty damn good apparently! Check in is definitely a process and social distance minimal at best. Upon entering the room, we were welcomed with an unpleasant odour. The reviews led us to be overly cautious and do a thorough inspection of the general cleanliness. There is no way you should find dirty “clothes” in a certified Lysol cleaned, sticker seal on the door room. Well we did. The hotels responses? “What would you like us to do?” Let me count the ways! After an offer of a $50 rebate and a room change, we begrudgingly accepted. Room number 2? Marginally better. No dirty “clothes” at least! Back to the lobby we go! Surprised surprised there was a line and it doesn’t matter if your vip or not. Upon expressing our concerns on the second room four other people overheard our conversation and came over to complain about their room as well. One of the couple being so irate they ask for a Full refund and left. More of a Measure to shut us up amid the every growing line they did finally gave us a satisfactory compensation,one night free. Thank god we brought our own cleaning supplies I definitely recommend it.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi. In the room we were in, there was no microwave. But I guess you can always request one when you're in the hotel.
That I don’t know.
The website should have a hotel phone number, and you can inquire by phone.
Yes there is a covered bridge walkway to the fallsview. It’s great!! Not sure about the recently improved water facilities.
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"Listen I'd like to report howLis my trip was. But I've never been there and I'm hoping to amaze. Cause I've never been anywhere in my life. "Read full review
"Restaurants are all close by don’t need to drive. They’re all walked it walking distance the casinos right across and you can walk to the Ni"Read full review
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PRICE RANGE
$143 - $270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hotel niagara falls, hilton fallsview niagara falls, hilton niagara falls, niagra falls hilton, niagara falls hilton, hilton fallsview hotel niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
1,049
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Niagara Falls/Fallsview Hotel & Suites
Which popular attractions are close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Nearby attractions include Edward Stone's Mind Trix (0.3 miles), Niagara Fallsview Casino (0.1 miles), and Niagara Falls Fun Zone (0.09 miles).
What are some of the property amenities at Hilton Niagara Falls/Fallsview Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Niagara Falls/Fallsview Hotel & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Conveniently located restaurants include Il Gelato di Carlotta Niagara Falls, Frontier BBQ & Smokehouse, and Zappi's Pizza and Pasta, Italian Eatery.
Are there opportunities to exercise at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Niagara Falls/Fallsview Hotel & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Many travelers enjoy visiting Lundy's Lane Battlefield (0.8 miles), Chippawa Battlefield Park (3.7 miles), and Toronto Power Generating Station (0.9 miles).
Does Hilton Niagara Falls/Fallsview Hotel & Suites have any great views?
Yes, guests often enjoy the park view available here.
Is Hilton Niagara Falls/Fallsview Hotel & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.