When you schedule an appointment you have the convenience of meeting with one of our specialists at a time that works for you, either in person or by phone. Having an appointment means you can:

• Speak to a specialist at a time that works for you — without waiting in line

• Tell us in advance what you'd like to talk about so that we can prepare

• Make sure there's a specialist at the financial center who can answer your questions

Depending on what products and services you are looking for, online chat may be available. You will see a link or be invited to chat when agents are available.

The chat link can generally be found on the right-hand side of the page and looks like this:

You can ensure that you are chatting securely with a Bank of America representative in a variety of ways:

• You should see a lock

  

  in the chat window that indicates a secure connection.

• Be sure the chat window's internet address is either chat.bankofamerica.com or sec1.liveperson.net.

• Be sure that the SSL (Secure Socket Layer) certificate is registered to Bank of America or Live Person. To check the certificate, place your mouse over the chat area, right click the mouse, and select Properties. You will see the certificate name listed.

• Our representatives will always identify themselves to you, stating their name and their area of specialty such as enrollment, service or sales.

You can chat with Bank of America about your interest in opening one of the following new accounts:

• Checking and savings

• Credit card

• Small business

• Auto loans

To check agent availability by product or service, log in to Online Banking, hover over the Help & Support tab, select Contact us and choose a topic and then select Go.

We will only invite customers to chat when we have agents available; this way you don’t have to spend time waiting for assistance.

You cannot prevent a chat invitation from appearing, but you do not have to chat. The chat invitation is sent when we think we can be of assistance. If you'd rather not chat, simply click the No Thanks button on the invitation and the invitation will close. If you change your mind, you can start chat later using the chat buttons located on the screen.

To print your chat session, locate the text chat area then press CTRL+P and follow your operating system's printing instructions.

We do not offer emailed chat transcripts to respect the privacy and security of any personally identifiable information that may be disclosed during a chat. However, the chat area does have instructions for printing and saving chats.

Log in to Online Banking and select the Contact us link in the Help & Support menu, then choose the topic you would like to discuss. The best ways to contact us will be displayed depending on the topic chosen.

If email agents are available for the topic you selected, you’ll see Email us as the last contact option listed on the page. Within 2-4 business days after sending us a message, you’ll receive an alert to inform you that our response is available in your Online Banking Message Center.

Since email is not available for most topics, we suggest that you contact us by phone, by making an appointment, by visiting us at a financial center or by reaching out on our Facebook page layer (select the Get Help link) or on Twitter @BofA_Help layer. You can also write to us at:

Bank of America
PO Box 25118
Tampa, FL 33622-5118

Our customer service representatives are ready to answer your questions. Representatives specialize in different topics, so please visit our contact us page and select the topic you’d like to discuss. You can also review our page of help links to find the answers you’re looking for online.

If you’d like to mail correspondence, please send it to:

Bank of America
PO Box 25118
Tampa, FL 33633-0900

You can use our mobile app or our website to find a financial center near you.

On our website

Use our ATM & Financial Center Locator.

On your mobile device

1. Log in to the mobile app.

2. Select the Menu icon.

3. Scroll to the Help & Support section and select the Find Locations link.

Get the app