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Contacting Bank of America FAQs: Chat Online, Email, or Call
You can ensure that you are chatting securely with a Bank of America representative in a variety of ways:
You should see a lock
in the chat window that indicates a secure connection.
Be sure the chat window's internet address is either chat.bankofamerica.com or sec1.liveperson.net.
Be sure that the SSL (Secure Socket Layer) certificate is registered to Bank of America or Live Person. To check the certificate, place your mouse over the chat area, right click the mouse, and select Properties. You will see the certificate name listed.
Our representatives will always identify themselves to you, stating their name and their area of specialty such as enrollment, service or sales.
You cannot prevent a chat invitation from appearing, but youdo not have to chat. The chat invitation is sent when we think we can be of assistance. If you'd rather not chat, simply click the No Thanks button on the invitation and the invitation will close. If you change your mind, you can start chat later using the chat buttons located on the screen.
To print your chat session, locate the text chat area then press CTRL+P and follow your operating system's printing instructions.
We do not offer emailed chat transcripts to respect the privacy and security of any personally identifiable information that may be disclosed during a chat. However, the chat area does have instructions for printing and saving chats.
Sign in to Online Banking and select the Contact us link in the Help & Support menu, then choose the topic you would like to discuss. The best ways to contact us will be displayed depending on the topic chosen.
If email agents are available for the topic you selected, you’ll see Email us as the last contact option listed on the page. Within 2-4 business days after sending us a message, you’ll receive an alert to inform you that our response is available in your Online Banking Message Center.
Our customer service representatives are ready to answer your questions. Representatives specialize in different topics, so please visit our contact us page and select the topic you’d like to discuss. You can also review our page of help links to find the answers you’re looking for online.
If you’d like to mail correspondence, please send it to: