Albertsons for U™ Program FAQs

What is Albertsons for U™?

Albertsons for U™ offers you deals, rewards, and perks. It’s easy (and free) to become a member of Albertsons for U™!

What are the benefits of enrolling into Albertsons for U™? How do I sign up?

Becoming an Albertsons for U™ member is free, easy, and offers you all-new, all-awesome deals, rewards, and perks! As an Albertsons for U™ member, you will receive weekly personalized deals, earn points on all eligible purchases, redeem Rewards for discounts on gas and groceries, receive an annual birthday treat, and a free item every month. Also, new Albertsons for U™ members will also receive a “Welcome” offer, good for $5 off their next online grocery order of $25 or more. For more details on the “Welcome” offer and other perks, visit Albertsons for U™ Also visit Albertsons for U™ for details on online grocery orders. To join Albertsons for U™ program, sign-up to create a free account or download the Albertsons mobile app.

What are the benefits of using the Albertsons mobile app?

The Albertsons mobile app enables for U™ members to view and clip digital coupons and personalized deals, redeem Rewards for free gas and groceries and receive cash discounts, create an in-store shopping list, place online orders for delivery and DriveUp & Go™, and much more.

What is the Birthday treat and how do I receive it?

At the beginning of each month, qualifying Albertsons for U™ members will receive a birthday treat offer (up to $10 value) placed into their Albertsons for U™ account. It’s our way of celebrating our Albertsons for U™ members’ birthday! 

To qualify for a birthday treat offer, simply add your birthday (month and day) to your Albertsons for U™ account and use your Albertsons for U™ account to purchase an item in-store or online within the last 12 months prior to the offer being added to your Albertsons for U™ account. 

How do I receive a free item every month?

As an Albertsons for U™ member, you will receive an offer for a free item (up to $10 value) once per month. To receive a free item every month (up to $10 value), add the offer to your Albertsons for U™ account prior to the expiration date specified on the offer. You will be eligible to receive your first free item starting at the beginning of the month following the month in which you registered for Albertsons for U™. You must redeem the offer in store or as part of your online transaction prior to the expiration date specified on the offer. To continue receiving monthly free item offers after redeeming your first monthly free item offer, you must use your Albertsons for U™ account to purchase an item in-store or online within the last 12 weeks of redeeming the offer. See Program Details for more information.

I just signed up for Albertsons for U™ with my mobile phone number (or email address). How do I link my previous Club Card account to my new Albertsons for U™ account? 

To link your Club Card account with your new Albertsons for U™ account, please contact our Customer Support Center toll free line at 1-877-258-2799 or use the chat feature within the Albertsons mobile app or website. Locate the chat feature, by tapping on the “Need help?” section and select, “I want to combined multiple accounts”. 

Do I need to register to earn Points or redeem Rewards for gas or groceries?

You must have a Albertsons for U™ account with an Albertsons Companies grocery Albertsons store* to earn points or redeem Rewards for gas or groceries at any participating Albertsons Companies grocery Albertsons store location or mobile app. You may already have an account. This can be the same account you use to get your Member special weekly prices when shopping in-store or through the Albertsons mobile app for the store banner where you first signed up for Albertsons for U™, or it may be an existing online account for Banner for U™. If you already have an existing online account (e.g., Albertsons for U™), you do not need to re-register. Once you have an account, simply enter your registered mobile number or scan your Member Card in the Albertsons mobile app every time you check out at any Albertsons Companies grocery Albertsons store location, mobile app, or website to earn points or redeem Rewards. 

* Albertsons Companies grocery banner stores include Albertsons, Banner, Vons, Pavilions, Randalls, Tom Thumb, Carrs, Jewel-Osco, Shaw's, Star Market, and ACME Markets.  Online purchases made through Instacart are eligible for Albertsons for U™ points if a valid Albertsons for U™ loyalty account is linked to the Instacart account, prior to completing the purchase. Online purchases through Instacart, DoorDash, Uber grocery marketplace do not qualify for Albertsons for U™ offers or discounts. 

Why do I have to register for Albertsons for U™?

Registering makes it easier to save on the items you already love to buy. Albertsons for U™ provides personalized deals and coupons on your favorite items. All you have to do is add them to your Albertsons for U™ account either online or in the Albertsons mobile app prior to in-store or online checkout to have your savings applied upon purchase—no coupon clipping needed. Please note that using multiple accounts to exceed limits on offers and promotions is not permitted. We reserve the right to terminate accounts if we believe they are used for such activities.

What if I don’t have an email address?

A valid mobile phone number or email address is required for Albertsons for U™ participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

Do I have to pay a membership fee? 

No, Albertsons for U™ is free. Just use your registered mobile number or scan your Member Card in the Albertsons mobile app at checkout.

Can I access Albertsons for U™ from my smart phone?

Yes, the best way to access Albertsons for U™ deals and rewards is through our Albertsons mobile app for iPhone and Android devices. You can add coupons and deals on the go, add your own items to a shopping list, redeem your rewards, shop and place an order for DriveUp & Go or delivery, and more. The Albertsons mobile app is FREE and available for download at the App Store and Google Play store. If you don’t want to download the app, you can also use your phone’s browser to view our website.

What is My List?

My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Once you’ve added an offer to your Albertsons for U™ account, it will show up in My List on our website and Wallet within the mobile app. 

Need help? How do I contact Customer Service?

To contact us, use our online form.

Why do I get the message “You already have an account” when trying to register?

You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can use the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot Password" link to have it reset. If you are still experiencing problems, contact our Customer Support Center toll free line at 1-877-258-2799.

How do I update my Albertsons for U™ account information?

To update your Albertsons for U™ account information, please go to the My Account section on the albertsons.com/foru website or the Albertsons mobile app or contact our Customer Support Center toll free line at 1-877-258-2799.

Are Albertsons for U™ offers actually different for me compared to other customers? 

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy! 

We use two accounts in my house. How does the Albertsons for U™ work for us?

Multiple Albertsons for U™ accounts can be linked together to create a household. When such accounts are linked, the same offers will be received, subject to the Terms and Conditions of the applicable offers. If you want to link or unlink your Albertsons for U™ accounts, please contact our Customer Support Center toll free line at 1-877-258-2799.

How do I earn Rewards?

It's easy to earn Rewards just by shopping at Albertsons and using your registered mobile number or scanning your Member Card in the Albertsons mobile app at checkout: 

Every $1 spent on eligible grocery purchases* = 1 Point 

Every $1 spent on qualifying gift cards* = 2 Points 

Every $1 spent on qualifying pharmacy purchases* = 1 Point 

Do Rewards expire?

Yes, Points convert to Rewards in increments of 100 (100 Points = 1 Reward). At the end of each month, any Points less than 100 will expire. Rewards expire at the end of the month following the one in which they were earned. For example, if 225 Points are earned in January, 25 Points would expire 2 a.m. local time on February 1st. The remaining 200 Points automatically convert to 2 Rewards and are available for use until they expire at 2 a.m. local time on March 1st.

How do I keep track of my Points and Rewards?

You can track your Points and Rewards through participating Albertsons mobile app or website or by reviewing the receipt from your most recent transaction.

Can I pick up the discounted or free grocery item at any store?

Grocery Rewards may only be used at participating Albertsons Companies grocery banner stores. Discounted or free grocery items can be picked up at the participating store you have selected within the Albertsons mobile app or website. 

How long are the Grocery Rewards offers available?

Grocery Rewards offers are valid through the end of the current month. Once you select an offer, you have until the end of the following month to claim that offer in-store.

Where do I see my selected Grocery Rewards?

On the Albertsons mobile app, tap Rewards on the Home Screen or go to the Member section. On the website, click on Rewards tab and View my Selected Rewards or go to My List.

I shop online. Do Albertsons U™ offers apply there?

Yes, your current Albertsons for U™ offers will apply when you shop online, provided that the account you set up for our online grocery ordering service is linked to your Albertsons for U™ account. The savings will be reflected on your final receipt at the time of delivery or pickup. If you do not see your Albertsons for U™ savings reflected on your final receipt, or if you have any questions on this process, please contact our Grocery Delivery Customer Service Center toll free line at 1-877-505-4040.

What is the difference between unlimited and one-time offers?

Unlimited offers can be used in an unlimited number of transactions. One-time offers are limited to a single transaction. Some offers are subject to quantity limits, so please check offer details. All offers are subject to availability as not all items or varieties are available in all store locations.

For offers with a minimum purchase requirement (for example, $5 off when you spend $50), what items are excluded?

Excluded items are listed on the applicable offer description, but commonly excluded items from the calculation of minimum purchase requirement are: alcoholic beverages, tobacco products, fuel, all fluid items in the refrigerated dairy section (including fluid dairy and dairy substitutes), prescription items and co-payments, bus/commuter passes, fishing/hunting licenses and tags, postage stamps, money orders/ transfers, ski/amusement park/event/lottery tickets, phone cards, gift cards/ certificates, bottle/container deposits/redemption values, applicable taxes, and bag fees, if any.

How often are offers updated?

Offers are updated daily. Visit our website or Albertsons mobile app every time before you shop to get the most savings from Albertsons for U™. If you subscribe to email notifications, you will be notified when new offers are available.

Can I use offers added to my account in any store?

Once you add an offer to your Albertsons for U™ account, you can use it in the store selected in your account when you added the offer. To check if the offer is available in a different store, you can change the store in your account. Please note that not all items or varieties are available in all store locations.

Once I’ve added offers to my Albertsons for U™ account, how long will it take for them to be available to redeem?

Offers can be redeemed at checkout as long as you add them to your Albertsons for U™ account prior to purchasing or claiming the applicable item. You may add offers to your account while shopping in the store; however, please note that new accounts require 15 minutes for activation. Sometimes a delay can happen depending on the quality and speed of your Internet connection.

What if an item goes on sale for a price lower than my personal price?

Our systems are designed to honor the lowest price for that item at the time of your purchase.

How can I tell if an offer has been added to my Albertsons for U™ account?

The offer will show as "Added" in your Albertsons for U™ Deals section of the Albertsons mobile app. All clipped offers will also display within your Wallet section of the Albertsons mobile app. 

How do I know I received my Albertsons for U™ offer price for an item?

It will be shown on your receipt. In most instances, the Albertsons for U™ discount may be combined with other promotions, discounts, offers, coupons, and savings (if applicable) and if such combination is available, your discounted price can be found next to each item AND in the Albertsons for U™ savings summary at the bottom of your receipt.

What if I add an offer, but I don’t get that price in-store/online or I cannot claim my discounted or free grocery items?

There are a few reasons why this might happen. You might have purchased or attempted to claim the wrong brand, kind, or size of a product (like buying a 12-pack of soda instead of a 6-pack). Also, sometimes there are minimum purchase quantity and/or other requirements that will be noted in the offer description. Accordingly, if you do not purchase the required minimum quantity and/or meet other requirements of the applicable offer, the offer or the offer price will not apply. If you have questions, please check with the store associate at the Customer Service desk. Or you can call our Customer Support Center toll free line at 1-877-258-2799 so they can look into your transaction to determine the problem and to propose a solution.

Why don’t I automatically get Albertsons for U™ offers?

Our systems use your purchase history to sort through and organize personal price offers, hundreds of coupons, and all our weekly specials. But only you can determine if our systems got it right. That is why we ask that you select offers by adding them to your Albertsons for U™ account. As you add and redeem offers, our systems are improving their ability to sort through and personalize your offers. This will help us make the Albertsons for U™ program even more valuable to you over time!

Can I combine manufacturer and store coupons with Personalized Deals? 

Yes, you may combine manufacturer or store coupons with your Personalized Deals offers when shopping in store, subject to terms and conditions of each coupon.

What is the Pet Health Savings Card?

The Pet Health Savings Card is a discount card that can save you up to 80% on your pet's medications at participating pharmacies. Member terms and conditions are available at https://www.aviapartners.com/terms-of-service

How do I sign up for the Pet Health Savings Card?

You must have an active for U™ account to obtain the Pet Health Savings Card. In the Member section of the app/website, go to your wallet. From there, scroll to Pet Health Savings Card and click "Add to Wallet."

Do I earn points/rewards on purchases made through the Pet Health Savings Card?

Every $1 spent on qualifying pharmacy purchases = 1 Point. For pharmacy purchases, only your out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points.

Where do I find the Pet Health Savings Card?

The Pet Health Savings Card can be found in your for U™ account’s Wallet section of the app/website.

How do I use the Pet Health Savings Card?

Show the Pet Health Savings Card from the app/website to a participating pharmacy to receive the discount.

What if I have issues with my Pet Health Savings Card?

Please call the Pharmacy and Member Services Help Desk at 1-800-273-9166.