Horseshoe Casino in Baltimore is open for business
Skip to content
Advertisement

The Horseshoe Casino in Baltimore is open for business

The Horseshoe Casino in Baltimore is open for business
Hide Transcript Show Transcript
BUSINESS. JENNIFER: WHEN THE DOORS OPEN AT 8:00 A.M. FRIDAY MORNING, THERE WAS A STEADY STREAM OF CUSTOMERS READY TO TRY THEIR LUCK. >> I AM ALREADY LUCKY. I GOT OUT OF THE HOUSE IN A SAFE ENVIRONMENT. >> I AM VERY EXCITED. I HAVE BEEN WAITING FOR A WHILE. LOOK AT THAT, I AM WINNING. >> I HAVE A GIFT FOR YOU. $50 IN FREE SLOTS PLAY. JENNIFER: THE GENERAL MANAGER SAYS REOPENING HAS BEEN A LONG TIME COMING. >> WE ARE VERY EXCITED. THE DAY WE CLOSED ON MARCH 16, WE STARTED THINKING ABOUT REOPENING. 100 DAYS OR SO LATER, WE ARE READY. JENNIFER: READY WITH A NEW WAY OF DOING BUSINESS. >> MOST PEOPLE MIGHT REALIZE THAT MASKS ARE NOT ALLOWED IN A CASINO. THERE IS A NEW PROCESS AT THE ENTRY POINT. YOU GET A GREAT PICTURE OF YOU WITH OUR WORLD-CLASS SURVEILLANCE SYSTEM. JENNIFER: ONCE INSIDE, EVERYTHING IS SET UP FOR SOCIAL DISTANCING. TABLE GAMES ARE AT HALF CAPACITY. HAND SANITIZER IS EVERYWHERE. THEY ARE TAKING CLEANLINESS VERY SERIOUSLY. EVERYTHING HAS BEEN SANITIZED. BEFORE THEY WERE DOING A PHASE THREE OPENING. QUICK SERVICE MEALS ARE AVAILABLE. ONLY THIS RESTAURANT IS OPEN. AV STEPS BEFORE ONE OF THE BIGGEST WEEKENDS OF THE YE
Advertisement
The Horseshoe Casino in Baltimore is open for business
The Horseshoe Casino in Baltimore City is back open for business after months of being shut down because of coronavirus restrictions. || Coronavirus updates | Maryland's latest numbers | Where to get tested ||Friday was a soft reopening before opening to the general public on Sunday and customers will find a whole new way of doing business.“I’m already lucky. I got out of the house. I’m in a safe environment. I’m just hoping to win,” said member David Moore.“I’m very excited. I’m back at the machine and I’ve been waiting for a while, and look at that, I’m winning,” said member Shlaurence.Sr. Vice President and General Manager Randy Conroy said reopening has been a long time coming.“We are very excited. The day we closed on March 16 is when we started thinking about reopening, and 100 days or so later, we are ready,” Conroy said.Ready with a new way of doing business. It all starts with a high-tech temperature scan at the door which takes your picture with your mask on and then another picture before entering the gaming floor.“Most people might realize that masks are generally not allowed in a casino, however, we have a new process at the entry point. We have you temporarily lower your mask, we get a great picture of you with our world-class surveillance system and we welcome you inside the casino,” Conroy said.Once inside, everything is set up for social distancing. Every other slot machine is out of service, table games are at half capacity, and hand sanitizer is everywhere. Every single chip, over 1 million in the casino, has been sanitized. The casino was sanitized every day.The Horseshoe Casino is doing a phased reopening Friday to top-tiered Caesars Rewards members and Sunday to the public. Quick service meals are available, but right now, only Gordon Ramsay’s steak restaurant is open. Baby steps before one of the biggest weekends of the year -- the Fourth of July holiday.“We’re ready for it, so bring it on,” Conroy said.

The Horseshoe Casino in Baltimore City is back open for business after months of being shut down because of coronavirus restrictions.

|| Coronavirus updates | Maryland's latest numbers | Where to get tested ||

Advertisement

Friday was a soft reopening before opening to the general public on Sunday and customers will find a whole new way of doing business.

“I’m already lucky. I got out of the house. I’m in a safe environment. I’m just hoping to win,” said member David Moore.

“I’m very excited. I’m back at the machine and I’ve been waiting for a while, and look at that, I’m winning,” said member Shlaurence.

Sr. Vice President and General Manager Randy Conroy said reopening has been a long time coming.

“We are very excited. The day we closed on March 16 is when we started thinking about reopening, and 100 days or so later, we are ready,” Conroy said.

Ready with a new way of doing business. It all starts with a high-tech temperature scan at the door which takes your picture with your mask on and then another picture before entering the gaming floor.

“Most people might realize that masks are generally not allowed in a casino, however, we have a new process at the entry point. We have you temporarily lower your mask, we get a great picture of you with our world-class surveillance system and we welcome you inside the casino,” Conroy said.

Once inside, everything is set up for social distancing. Every other slot machine is out of service, table games are at half capacity, and hand sanitizer is everywhere. Every single chip, over 1 million in the casino, has been sanitized. The casino was sanitized every day.

The Horseshoe Casino is doing a phased reopening Friday to top-tiered Caesars Rewards members and Sunday to the public. Quick service meals are available, but right now, only Gordon Ramsay’s steak restaurant is open. Baby steps before one of the biggest weekends of the year -- the Fourth of July holiday.

“We’re ready for it, so bring it on,” Conroy said.