Greyhound Bus Lines

It's been many years since I took a Greyhound bus to explore the
country. Greyhound still serves a good purpose to many travelers.
I had to pick up acquaintance from the Atlanta location, and it was very busy on a Wednesday afternoon. I was greeted by a young lady police officer who asked if I had already purchased my ticket. I told her that I was picking up someone. She told me to go to the waiting area.
Arrivals and departures were clearly marked. I passed by the ticket counter that had a real human assisting people. (Nowadays, everywhere we go, we have to deal with machines.)
Ladies' room had an attendant playing with her phone. The restroom was usable, but not
extremely clean. I guess that is due to a large volume of travelers?
On the back of the large waiting hall was a consession stand, but I didn't check it out.

Paid parking was available around the station. However, be careful when you use one of those self served parking machines. If you only stay 30 minutes, you do not need to pay money for parking till midnight.
During the daytime, I felt safe because there was a policeman outside the station in a parked vehicle.

Absolutely NOT. Took the bus from Tallahassee to Atlanta and it was HORRIBLE. The smell of urine before you even enter the bus is disgusting. Drug addicts going in and out of the bathroom constantly during the 6 hour ride. The amount of homeless people and vaping on the bus absolutely never again. Thank goodness my daughter and I had masks. During the ride we continuously sprayed body spray on or hands and over our masks and directly in the bus to help mask the smell. Upon arrival at the ATL bus depot was another story. We took the bus because I could not find a flight out of Tally back home for the dates I needed. Never again. They need to out the entire company out of business. Oh and most recently hearing someone was shot and killed on the bus it's a hard NO for me. There's no security, no one tagging bags or checking to ensure people are taking their bags vs someone else's.

If you are genuinely a nice person who is just a guest on your way to your next destination this terminal will take 'every ounce' of niceness out of you,
The employees and security guards are rude, unprofessional and unhelpful ; They will refuse to reschedule your ticket for free if you have a language barrier or if they feel like they can take advantage of you ..
Even when they are required to change it for free if a trip is cancelled or delayed , This place is full of thieves, drugheads, and people with very BAD INTENTIONS..
Just read the other reviews listed on here.
I do not recommend people with language barriers, or Women traveling solo to go to this station!!!

Travelers Beware, This Terminal gives off very bad energy.

Only book if getting to your destination is OPTIONAL and you have ample time and money to waste. I wish I could leave zero stars. Booked a trip that was supposed to leave at 12:30am, bus never showed and no employee knows where it was. I guess the buses don't have trackers and employees don't have cell phones. At about 1:30am they said it would be there by 2:30am. Nothing. It got delayed till 3am. 3am comes, nothing. So it gets delayed AGAIN until 7AM. See pictures below. SO I guess if you don't live in the city you're supposed to sleep at the station? Or walk to the strip club across the street? They're probably in on it. And the bus STILL doesn't show up until 7:34AM. This is a bus from Atlanta to Saint Louis, MO with several stops between, 18 hours total. When the bus gets to Memphis, TN at about 5pm we are told our second bus had been canceled and won't be there until 8:30AM TOMORROW. Why on God's green earth would they let ppl get on the first bus knowing the second bus was canceled? Does that make sense? Leaving people stranded for an entire extra night?? Not only is that incredibly irresponsible, but it's DANGEROUS. If you are a woman, DO NOT EVER TRAVEL USING GREYHOUND BY YOURSELF. THEY WILL HAVE YOU WAITING ALL NIGHT IN A RANDOM LOCATION WITH ZERO REGARD OR REMORSE. You might as well just hitchhike or walk. It'll take the same as amount of time and risk.

Greyhound was really helpful in returning my stolen 2018 Hyundai Accent to me: when it was stolen.

Original departure time 9:15,
actual departure time 9:45
Original arrival time was 8:40pm Monday,
Actual arrival time 6am Tuesday
Please just fly

Nasty rude and dangerous! This company should be shut down by the health department!

Greyhound has gotten really really bad. Especially when making transfers from one bus to another. I think every one in America knows that " we the passengers have no control once your bus is late for you too make your transfer. Therefore I feel Greyhound should be alot more accommodating as opposed to having your passengers wait for "HOURS" for the next bus to complete your journey.
When you call the main number that they give you. No one is really able to help you. And at certain stations their is no food court open, no bathrooms too use and no body to talk too.
GREYHOUND YOU NEED TO DO A BETTER JOB. CUSTOMERS COME FIRST!!

Bus was cancelled and wasn't notified until I PERSONALLY checked on my ticket 40 minutes after scheduled departure time

They erected a new building and tore down the old one but that doesn't mean they have new clientele. it was still somewhere that I was looking forward to getting out of asap.

0 Stars, horrible transportation option! first trip 5 hour delay. Return trip 2nd bus left before scheduled time, trip rescheduled for following day free of charge. Next day 2 hour delay and missing connection causing another day missed of work. You call customer services and of course they are over seas and no way of helping but offer to reschedule. Mind you these trips are in the middle of the night so we only find out of delay when we wake up to head out!!! 3 trips and none were punctual. These stops are at gas stations not like you can wait at a station! If you want a stress filled trip use greyhound.