MPs have voted in favour of the government's Renters' Reform Bill - despite it including an indefinite delay to the end of no-fault evictions.

A debate on the legislation ran throughout Wednesday afternoon, including around a new clause from the government which would hold off outlawing Section 21s until a review of the courts system had taken place.

But despite outrage from charities, campaigners and opposition parties around the measure, it got the backing of the majority of MPs - and the bill passed its final stage in the Commons shortly after 6.30pm.

A Section 21 notice is the legal mechanism allowing landlords to evict tenants without providing a reason, which creates uncertainty for those who rent their homes.

The government first promised to ban the notices five years ago, back when Theresa May was still in Number 10.

But it has faced numerous delays amid threats of rebellion from Tory backbenchers - some of them landlords - who said they feared ending Section 21s would see the courts overwhelmed with more complex eviction cases.

Ministers agreed to amend the bill to ensure no ban was enacted until a probe into the courts had been held.

But the clause offers no timeline - leaving no clear date for when Section 21s will actually be scrapped.

Read more here... 

By Daniel Binns , business reporter

Ryanair is suing air traffic control body Nats over last summer's flight chaos when more than 700,000 passengers were hit by cancellations and delays.

The low-cost carrier's chief executive Michael O'Leary said his company had been forced to pay out around £15m in compensation following the widespread disruption around the August Bank Holiday Monday.

An investigation into the meltdown found it was caused by a National Air Traffic Services (Nats) technical glitch.

Around 300,000 people suffered cancellations, while approximately 95,000 endured delays of over three hours, and at least a further 300,000 were hit by shorter delays.

Airlines lost a total of £100m in refunds, rebookings, hotel rooms and refreshments.

Mr O'Leary told Sky's Business Live with Ian King: "When things go wrong in the airline industry, we have to compensate our passengers and we want to recover those costs directly from Nats."

A spokeswoman for Nats told Sky News: "Our legal team is reviewing the claim and will respond as required."

Yesterday we reported on a Which? survey ranking Virgin Media as having the worst overall customer service among broadband providers...

Virgin Media hit back - saying the annual survey used a sample size of 0.01% of its customer base, and on average 95% of customer complaints were resolved during a customer's first initial call.

And they told the Money blog improvements were being made to customer service...

"We are investing and making changes across our business to deliver tangible customer service improvements and ensure all customers receive the best possible service," the company said.

"For example, we're multi-skilling our teams and rolling out new IT platforms that make it easier for customers to get support and have issues resolved the first time they get in touch." 

Our comments section has been bombarded with people saying they are Virgin Media customers and sharing their experiences - all but two were negative.

Here's a selection...

Virgin Media broadband keeps dropping down in speed, sometimes it drops out all day. Phoning them makes no difference. We will change supplier when our contract is up.

Alan Francis

I completely agree. I've had a year of unbelievably bad service relating to the installation of broadband in our new house. It's impossible to communicate with Virgin Media without severe trauma. Everything goes through one number into an automated system that simply doesn't work.

Frank

Been with Virgin Media for 13 years and they have really dropped in customer service, they don't value loyalty and all their call handlers seem to be working from home. If there is a problem they transfer you to somebody else who you have to explain your issue to again.

Plumby

We moved from Virgin Media for our broadband/TV a few years ago for precisely that reason - very poor customer service.

Carol Bell

I left Virgin this week too. New customers get a good price whilst existing customers see prices triple. Non-UK call centre that just pass you around when anything goes wrong. Just cancelling took an hour on the phone. Glad there are new fibre providers in my area.

Digger

Current Virgin Media customer and it gives me anxiety knowing I have to call them as it takes too long to get anyone on the call or they have disconnected me, or they say they cannot help and transfer me to another department and then drop the call.

LisaJ

A reader calling themselves GH was more positive, saying: "I have just renewed with Virgin Media, great customer service."

And Wells85 said: "I am a Virgin customer and have been for the last nearly seven years and I think their broadband service is top notch and their customer service."

There are only a few weeks left until all cats in England need to be microchipped.

From 10 June, every moggie must have a chip and be registered on a database by the time they are 20 weeks old.

The numbered device, which shows up whenever an animal is scanned, is placed under the skin, usually around the shoulder area.

It is likely to cost £20-£30 and will be used to identify your cat if it gets lost.

Owners who miss the deadline could be fined up to £500.

There are also fears that pet insurance may be affected - if, for example, your cat is stolen and you make a claim.

There are more than nine million pet cats in England, and up to 2.3 million are unchipped, the environment department said.

Your feline's microchip "must be fitted by a trained professional", the government website says.

Vets, local councils, rescue and rehoming centres may all be able to help.

Owners are asked to keep the chip information up to date - for example, if they move house.

There are various databases that meet government standards on which to register the chip, including Animal Data, Animal Tracker and Lost Paws.

TSB has followed other major lenders in hiking mortgage rates this week - and theirs are pretty big.

First-time buyer, mover and remortgage rates are going up by as much as 0.45%.

Shared ownership/equity products will rise by up to 0.75%.

The lender is also withdrawing some tracker mortgages - and all house purchase and remortgage products (two and five-year fixed) without a fee.

It follows upward moves from NatWest, Barclays, Accord, Leeds Building Society and HSBC on Monday, and Coventry last week.

They are responding to swap rates - which dictate how much it costs to lend money - rising on the back of higher than expected US inflation data, and concerns this could delay interest rate cuts there. 

US trends often materialise elsewhere - though many economists are still expecting a base rate cut from 5.25% to 5% in the UK in June.

Ken James, director at Contractor Mortgage Services, told Newspage: "As lenders scramble for safety, the mortgage landscape appears increasingly grim. 

"With swap rates on the rise, lenders are transparent about their need for profit margins, prompting them to hike up their rates accordingly. 

"The significant uptick in rates for shared ownership mortgages suggests that TSB is distancing itself from this sector, leaving aspiring homeowners with even fewer options. 

"While TSB may be the latest target of criticism, they are not alone in seeking refuge in lifeboats, as more lenders follow suit.

"The mortgage market is once again thrown into turmoil, echoing past upheavals."

Holiday price increases may be starting to ease heading into the summer as competition heats up across the sector, Jet2 says.

Trips booked for this summer have seen "a modest increase" in cost compared with last year, the tour operator says - but prices have recently become "more competitive, particularly for April and May departures".

Russ Mould, an analyst at AJ Bell, said: "This could be a sign that the pricing power enjoyed by the sector, with people prepared to pay whatever it takes to get their week in the sun, is starting to ease."

People visiting Venice for day trips will have to pay a tourist tax from tomorrow.

The €5 charge is being implemented in part to tackle overtourism in the picturesque Italian city.

It won't be in place every day - the first charging period lasts from 25 April to 5 May. 

It will then come back into play on May 11, 12, 18, 19, 25 and 26, June 8, 9, 15, 16, 22, 23, 29 and 30, and July 6, 7, 13 and 14 - between 8.30am and 4pm.

Some UK banks have potential loopholes in their security systems which leave customers at risk from online scammers, according to consumer champion Which?

The group looked at the apps and websites of 13 current account providers with assistance from experts.

Despite all using multi-layered security to try and prevent security breaches, some still fell below the expected standard.

Which? gave TSB a score of 54% for its mobile app security and 67% for online security - the lowest and second-lowest scores respectively.

The Co-operative Bank placed last for online security, with a score of 61%.

A lucky EuroMillions player in the UK has just one week left to claim their £1m prize.

The punter, who bought the ticket in Northumberland, won the cash in the UK Millionaire Maker draw on 3 November 2023.

Ten UK players were made millionaires that night - but one is still yet to come forward and collect their prize.

If the money is not claimed by 1 May, 180 days from the draw date, it will be put towards funding National Lottery projects across the country.

Andy Carter, senior winners' advisor at The National Lottery, said: "While there is still time, there is still hope - we've received valid claims on major National Lottery unclaimed prizes right up to the very last minute before - but time is running out fast. 

"Our appeal is simple, take five minutes out of your day to dig out and check your EuroMillions tickets. Those five minutes could be the most profitable five minutes of your life!"

The Northumberland player is not the only one missing out on a life-changing sum of money - four more major prizes remain unclaimed with just weeks to go.

By Daniel Binns, business reporter

The index, of the 100 most valuable companies on the London Stock Exchange, hit a record closing high of 8,023 points on Monday. It then went one better on Tuesday, when it closed at 8,044. And now it has achieved an all-time intraday (during the day) high of 8,090 this morning - and looks to be on course for another closing record this afternoon.

The score, up around 0.5% this morning, is based on a calculation of the total value of the shares on the index.

The figures will help boost investors and London markets after a disappointing few years, commentators have said.

However, as Sky's business presenter Ian King pointed out yesterday, the gains are modest in comparison with other stock markets around the world.

The highs are also the result of a fall in the value of the pound, rather than the UK's improving economic outlook. Currently, £1 buys $1.24 US or €1.16, a slight improvement on the five-month lows seen earlier this week.

One of the best-performing companies on the FTSE 100 this morning is British firm Reckitt Benckiser. It makes health, hygiene and nutrition products - including well-known brands such as Cillit Bang, Durex and Nurofen.

Shares in the Slough-based company have leapt more than 5% following the publication of its first-quarter results, which showed it beat like-for-like sales estimates despite price rises.

In contrast, shares in Lloyds Banking Group slipped 2% in early trading after the lender reported that pre-tax profits for the first three months of the year fell by 28%. However,  it has since made a modest recovery.

Section 21 notices allow landlords to evict tenants with two months' notice after their fixed-term contract ends. They don't have to give a reason - hence the "no fault" eviction label.

The Renters (Reform) Bill, which is set for its final stages in the  Commons today, includes a promise to ban them - but now Michael Gove, the housing secretary, has refused to recommit to his pledge to act before a general election.

Compounding this, the Renters Reform Coalition says several rounds of "damaging concessions" have "fundamentally weakened" a bill which will maintain a "central power imbalance" in favour of landlords.

Labour has suggested the no-fault eviction ban is "collapsing under the weight of vested interests".

Research from Sky News has found more than 100 MPs have earned over £10,000 a year as landlords over the course of this parliament.

A total of 83 Tories have declared they received the sizeable rental payments since the last election in December 2019, along with 18 Labour MPs, four Liberal Democrats and one member of the SNP.

Read that story here...

Housing Secretary Michael Gove told the BBC he "hopes" the bill will become law ahead of the general election, but it was up to the House of Lords "to decide the rate of progress that we can make".

He said: "If opposition parties are supportive - and I believe that while they have some quibbles, they are supportive of the essential principle that we're bringing forward - then we can have Section 21 ended before the general election. That's the aim."

Research by YouGov, commissioned by homelessness charity Shelter, showed 943,000 tenants had been served Section 21 notices since April 2019.

Consumer champion Jane Hawkes, also known as Lady Janey, has explained when Britons should use holiday booking and comparison websites - and the circumstances when it's advisable to book directly.

Jane tends to book her UK-based trips directly through the accommodation provider, because you can...

• Get lower rates as the host saves money on any online commission and agent fees;
• Negotiate additional benefits such as upgrades, late/early check-in and free add-ons;
• Take advantage of last-minute availability bookings with discount prices;
• Have one port of call for changes/cancellations/refunds;
• Avoid third party processing fees;
• Accrue loyalty points. 

Jane says she does this herself when booking one of her "go-to" self-catering holiday cottages in Wales, and benefits from reduced rates as a returning guest. 

"We have built a relationship with our hosts over the years and we appreciate being able to contact them directly to discuss bookings," she says. 

If you're booking a holiday cottage, she recommends choosing the letting agency carefully as many online platforms are simply affiliate or listing sites for other companies. 

"If you make a booking using an affiliate or listing site things can get confused and complicated if things go wrong. Always ask who takes responsibility if there is a problem and check the terms and conditions of contracts carefully," Jane says. 

What about trips abroad? 

Conversely, Jane doesn't recommend booking directly for trips abroad as "you will have far less financial protection should one of the elements go wrong". 

You'll have more protection when something goes wrong if you book a package holiday with a reputable travel agent, she says, so your holiday is covered under the Package Travel and Linked Travel Arrangements 2018. 

It is also advisable to pay by credit card for additional Section 75 protection or debit card for chargeback. 

"They are also a direct port of call for help when you need it, unlike third party online booking sites."

If she is just booking a flight, Jane says she will use comparison sites to compare prices but then book directly with the airline. 

"Third party booking platforms may be able to offer cheaper flights due to bulk-buy discounts from the airlines. However, the discount might not be worth it should any issues arise," she says. 

Jane explains that if there are cancellations or changes to bookings, additional fees may be applicable for both the airline and the third party. 

"Refund or compensation requests for cancelled or delayed flights tend to be more difficult when a third party is involved," she says. 

Plus, contacting third parties to discuss a claim can prove a challenge as many companies offer customer service support online only, she says.