Lennar Homes Reviews

I am a disabled vet without a lot of money to pay for landscapers. They may have seen my plates, but they brought over their workers and their equipment and moved five truckloads of topsoil into my backyard and spread it out for free. When we did our walk-through, they did everything we asked. They even did a few things that were probably not covered by a builder just so we were satisfied. Seems like the reviews you see online are mostly people who are disgruntled and crabby. Professionally, I am a residential home inspector, and I watched the entire process of the build, and they were great. Also, I love the home "sold as is" part of Lennar's sales. Most other builders "sell" their homes at a low price and then act like used-car-salesmen and at the end it is 100,000 more than advertised. Lennar does not do that. Very satisfied Customer.

We found everyone to be very communicative and professional. They fixed just about everything we nitpicked about in our walk through. So far everything has looked like good quality workmanship. Given that Lennar is the second largest builder in the US & we got a fairly good deal buying during one of the earlier release phases - we're okay with some thing we consider minor flaws (grout work isn't perfect, some steps on the stairs creak, place wasn't as clean as promised - but still pretty darn good & nothing we couldn't easily clean).

The thing that made me panic was that a clog in the mainline made everything upstairs stop draining & backed sewage into a tub. We didn't hear back for 10-12 hours when we called the emergency line so reading how many people said they don't care once they've sold you the house scared me. But I called again and they jumped right on it, multiple people checked in, they sent a plumber (Zack) who was awesome & so thorough & even explained & showed us everything as he worked & fixed the issue so fast, & everyone was so apologetic that our first call sort of fell through the cracks. We also understand that with a new build, we're breaking in everything & it's not unusual for issues like our plumbing problem to happen - so we're very grateful for the one year warranty & how they came through with this. We really love the design, community, & our home. The appliances are all new & high quality. Time will tell how everything holds up - I'll update down the line.

Upon calling Austin Air Care for a second visit to address the water accumulation, their technician mentioned a potential clog in the drain pipe but did not verify its existence thoroughly. To my surprise, I received a bill of $250 for this service, with no prior notification of charges. When I sought clarification from Lennar's customer service, the response from Bobby ** seemed to deflect blame onto me for not using a recommended solution during my initial walk. However, I regularly maintain my drain lines with a vinegar/water mix, and my primary condensate line was not clogged.

Furthermore, the explanation provided by Austin Air Care regarding the clog being due to algae buildup contradicted their technician's actions, as they did not take pictures to confirm the cause but instead used nitrogen to clear the line of "unknown debris." This experience has been a hassle, especially for a new build home under warranty. HVAC still has drain issues, I am now planning to hire my own HVAC technician to thoroughly inspect the system and ensure its proper functioning. Lack of communication about charges, conflicting explanations, and the overall inconvenience have left me dissatisfied with the service provided by Austin Air Care and the response from Lennar's customer service.

Mail & package delivery. Nobody said we can't get deliveries here of any kind. These are new streets & I guess Lennar wants us to figure out how we get delivery, when you can't find the street on a map. Because of this, I have 10 packages floating in San Diego that can't be delivered. You say pick it up?? We're elderly here and I have a 300lb bed, mattress and a whole house full of product I can't pick up alone or even know where it is now. You would think Lennar would warn people or have a department that informs USPS, UPS, Fed Ex & Amazon where these houses are. I have NO idea how to get my items & Lennar has left me high and dry.

All in all, I can't say I like the community because as I said, there's nothing here that I paid for. As a designer for 35 years, their "all included" isn't all that. Cheap appliances I will be replacing and the cabinets are laminate as are the floors. My Microwave broke on day one & now I'm told I must go through Samsung for repair. After 1 day?? I would get it if it were months but day 1?? Samsung says I need to wait a week for a repair man. Why do I have to deal with this after living here 1 day?? For over 1.1 Mil, I think we deserve better materials. BTW I'm in the Sycamores plan 3. We will see if I end up liking it here when it's built out but so far, I'm not impressed!!

One of our daughter has a history of asthma and as per doctor recommendation she shouldn't live in close proximities to landfill because it can aggravate her condition. With that being said towards the end of January we moved our search for our new home in a different location and canceled the contract but we decided to stay with Lennar builder, at one of the community we were told that “getting deposit refunded or transferred to a new house shouldn't be an issue as long we continued our purchase with Lennar, because similar scenario has happened in the past”. We reached out to Lennar management in the Tampa division and they decided not to refund or transfer our deposit for the new house even though it is with the same builder.