2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Fiesta Americana Condesa Cancun All Inclusive

4 out of 5
Fiesta Americana Condesa Cancun All Inclusive
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 1987 out of 3117 reviews" "
Rating 8 - Good. 674 out of 3117 reviews" "
Rating 6 - Okay. 246 out of 3117 reviews" "
Rating 4 - Poor. 123 out of 3117 reviews" "
Rating 2 - Terrible. 87 out of 3117 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Megan Louise

Traveled with family
Liked: Staff & service
After staying in 6 different hotel around cancun and PDC the Fiesta Americana Condesa was about average but the price was higher than most. I thought a high price would have more to offer or better food or something for the extra money, but I only feel like I got less. Too much of this hotel is for members only or have an extra cost, most of the Cabanas were empty the entire week my son and I were there and we were told they were for members only or we would have to pay for them, also large portions of the hotel were closed for several hours Friday and Saturday due to private weddings. The best thing about this hotel is the employees, a lot of them were extremely helpful and kind. Overall I don't think my family will return to this hotel due to not enough value for the price.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 24, 2024
Thank you for sharing your experience with us, and we appreciate your feedback, Megan. We're glad to hear that you found our employees to be helpful and kind during your stay. However, we're sorry to hear that you felt the value for the price was not up to your expectations. We strive to provide our guests with a memorable experience, and we regret if we fell short in your case. Your comments regarding the availability of certain amenities and the impact of private events are duly noted, and we will review them to see how we can improve. We hope you'll consider giving us another chance in the future to provide you with a more satisfying experience. Sincerely,

10/10 Excellent

Ingrid Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really loved the hotel. The food was very tasty and the staff was very friendly and they went above and beyond to insure we had a good stay. Definitely recommend this hotel.
Stayed 6 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 24, 2024
Thank you for sharing your experience with us, Ingrid! We're thrilled to hear that you and your husband enjoyed your stay at our hotel. It's wonderful to know that you found the food tasty and that our staff provided excellent service throughout your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the future. Warm regards!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

4/10 Poor

chiwook

Traveled with family
Liked: Staff & service
Disliked: Amenities
There is nothing to play and nothing to eat. It's a waste of money and time
Stayed 4 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 22, 2024
We're truly sorry to hear about your disappointing experience, Chiwook. Your feedback is valuable to us, and we take it seriously. We apologize for not meeting your expectations regarding the amenities and dining options. We'll make sure to address these concerns internally to improve our offerings for future guests. If there's anything specific you'd like to share with us to help us better understand your experience, please feel free to reach out. We appreciate your feedback and hope for the opportunity to make it right for you in the future. Sincerely,

10/10 Excellent

Enith Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 22, 2024
Thank you for taking the time to rate us, Enith! We're thrilled to know that you had a wonderful experience at our resort. If you have any feedback or suggestions for us, please don't hesitate to reach out. We appreciate your support and hope to welcome you back again soon. Warm regards,

10/10 Excellent

Joven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally impressed and satisfied.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 22, 2024
We're delighted to hear that you were thoroughly impressed and satisfied with your stay! If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future. Warm regards,

8/10 Good

Sair Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden within the building, overall good quality dining options, cleanliness is really outstanding, nightly shows are varied and entertaining. A la carte restaurant are overall good, but the 'pizza' on the Italian restaurant is a disgrace, there is no excuse for an establishment of this level to not have a decent pizza crust, the one they offer is more like a cracker, so sad. Something to keep in mind is that this is a smaller kind of resort, so there aren't that many places to walk or take the children out to other than the pool and maybe to play on the sand on the beach, but forget about going in the beach with kids, the waves make it impossible and even dangerous. it's worth mentioning the strange 'spoon policy' on the main buffet, for some reason they give a particular number of spoons to the service staff and if they don't return them whole they get reprimanded, so if you want/need a spoon you have to specifically ask for one, which gets annoying by the second day. Also, if you aren't blonde with blue eyes the wait staff treat you differently, it's quite jarring the difference on how they treat those they perceive as foreign (waaaay better than the rest). If you are looking for a more laid back experience mostly spending your days in or around the pool and taking advantage of the restaurants this place is a great option.
Stayed 7 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 22, 2024
Thank you for your detailed feedback, Sair! We're pleased to hear that you enjoyed the lovely garden, dining options, cleanliness, and nightly entertainment at our resort. However, we apologize for the disappointment with the pizza crust at our Italian restaurant. Your feedback regarding the limited walking options and the challenging beach conditions with children is duly noted, and we appreciate your understanding. Regarding the spoon policy and staff behavior, we will address these issues internally to ensure a more seamless experience for our guests. We strive to provide exceptional service to all guests regardless of their appearance, and we apologize if you felt otherwise. Overall, we're glad you found our resort to be a great option for a laid-back experience. We hope to have the opportunity to welcome you back in the future for an even better stay. Kindest regards,

8/10 Good

adolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Apr 2024
Response from Sergio Valencia, General Manager on Apr 20, 2024
Dear Adolfo, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

8/10 Good

Tamika

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 20, 2024
Dear Tamika, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

8/10 Good

Sesh Sayee Sankarshan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property. Couldn't reserve table at Italian restaurant due to the demand. Rest everything was good.
Stayed 4 nights in Apr 2024
Response from Sergio Valencia, General Manager on Apr 19, 2024
We're delighted to hear that you enjoyed your time at our property, Sesh! We apologize for the inconvenience regarding the Italian restaurant reservation. Our team always strives to accommodate our guests' preferences to the best of our ability. Should you choose to visit us again, we recommend booking your dining reservations in advance to ensure availability. We look forward to welcoming you back for another enjoyable stay. Warm regards,