Delta Air Lines Reviews

The Best Team in Aviation-Especially Inflight. I have two amazing stories to mention about Delta Airlines: WOW!!!! I am not going to be able to say enough about this flight attendant. I try to give positive feedback, when possible, but I would have to write a book about FA Stephanie ** Employee Number **. I was so rushed this morning and had no sleep from yesterday and I was really dreading this flight this morning. The K-9 dogs in the RDU airport were unsettling and I am not ever a worrier when it comes to flying but the 3 sets that came through in an hour did not help.

Yes..that’s a 5 star after an 8-hour delay on my initial flight that had layovers. Naturally, I missed...we all missed our connecting flights. HOWEVER...every person at the gate did everything (and no doubt more) they could to ensure everyone was getting where they needed to go. Whether through rebooking, rerouting, or their outstanding communication with frequent updates… there was not one single upset passenger. That, I would say, is unprecedented. They were upfront from the start, didn’t defer any questions, and very quickly brought out an abundance of snacks and water.

Want to give a shout out to the pilot for allowing us on the flight to Cedar Rapids, IA last night out of Atlanta Fight DL2626. We arrived later than scheduled from Liberia had to get thru customs and get all the way across the Atlanta airport to Gate B36. Yes we were that couple on the run to catch this flight. We arrived to find that the doors had just shut…ughhhh that feeling of travel upset was overwhelming. We were tired and exhausted and just wanted to arrive home. The next flight out was in the morning and we would not have arrived home until 4pm on Thursday.

The Delta App makes researching, booking, and checking in a breeze! I especially love how it gives the option to view flexible dates when researching flights!! This feature has saved me hundreds of dollars over the years! For instance, many times I will choose to fly a day ahead or fly out a day later because the app shows pricing and availability for an entire week or an entire month and it will be cheaper for me to add an extra day to my trip, hotel included, because I can clearly see the ticket price for a flight on Thursday is hundreds less than Friday! Not only that, but often I will find a more convenient flight time or a direct flight available for a different day than the original day I planned! Booking, reserving, adding additional amenities is a snap, and mobile check-in and mobile boarding is an absolute GAME CHANGER when it comes to saving time at the airport, especially when using major airports like O'Hare that are very busy hubs!

I wanted to leave this review because I am not much of a traveler and I found my experience with the crew of Delta airlines to be very calming and reassuring during a time of great stress for me. I was flying from Denver to Newark, NJ with a connecting flight in Minneapolis, but my flight from Denver to Minneapolis was delayed making me to run through the airport to catch my connecting flight. I was already upset and stressed from spending time with my son in Wyoming and just wanted to get home. When I got to the gate they flight was already boarded, but I said, "Please. I have a boarding pass and just want to go home." The gate agent said, "I will be right with you," but I was upset and saw the pilot and said, "Can you please help." He said. "Hold on" and he spoke to one of the gate agents, they ushered me over and gave me and two other woman our new seat assignments.

For years, I’ve gladly paid premium prices to fly Delta because of the service. However the last three times, my wife & I booked seat early, but were still reassigned to someone else, and we were seated separately. Then yesterday, I spent an hour on the phone, and still ended up having to move 25 rows to the back, then we’re reassigned seats yet again. This isn’t what we pay premium prices for, so this week, I’ll book my next trip with American where at least I won’t be treated like I’m on Spirit Airlines,

Delta used to be the best airline by far. I'd go out of my way to fly them and recommend to anybody who would listen. I even went so far as to buy a significant amount of stock in the company. In the last year or so, they seem to have gone from wanting to be the best to actively working to be the worst. From their tech systems failing and not talking to each other, surreptitiously deleting eCredits, outsourcing customer service to poorly trained non-English speakers, gate agents no longer caring, destroying their loyalty and lounge programs, actively throwing up roadblocks to simple conveniences like being able to book family reservations together to avoid upgrades, to customer service agents providing wildly incorrect information and going so far as to straight up lying to customers, Delta has achieved the impossible and become a worse airline than United or Spirit. Avoid at all costs. (And watching Delta go down the drain over the last year has caused me to divest all my Delta stock holdings... would recommend the same to any other investor.)

Very bad airlines and very bad customer service to deal with. Staff and even online customer service are very disrespectful and arrogant. They make your life bad and your trips stressful. Online customer service just left me without answer and help and like it is what is and there is nothing I can do for you. Not to mention they will cancel your trip without giving you any heads up until you check in.

It took a short amount of time to board and to go through security. However when we got on the flight there was ZERO room for carry on bags and no space in the overhead bins. The lights were flickering and it was making my family and I lightheaded. The power went out seconds after we got on. We were trying to watch the SAFETY video but we couldn’t!!! The flight attendants said the AC would be out until we were in the air, and it was already EXTREMELY HOT on the plane I was not comfortable. A family Had gotten off the plane because they were not happy with how the service was.

I just returned home from New York on flight DL2140, May 5. I was a flight attendant 35 years ago, of course have been on many different airlines. Number one Delta is the only airline I will fly on after the exceptional service I received from the Crew. The professionalism and the regard to each passenger was outstanding. I would like to Thank each a every crew member for such a wonderful experience, that I thought was long gone with the dinosaurs.