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Ashford Castle
Ashford Castle Drive, Cong F31 CA48 Ireland
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5.0
#1 of 4 hotels in CongLocation
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2023 Travellers' Choice Best of the Best
As Ireland's first and only Forbes Five Star Hotel and the former home of the Guinness family, Ashford Castle is truly a once-in-a-lifetime experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness / spa changing rooms
Bar / lounge
Bicycle rental
Golf course
Babysitting
Valet parking
Wifi
Pool / beach towels
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Hiking
Horseback riding
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Picnic area
Shops
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Seating area
Telephone
VIP room facilities
Wake-up service / alarm clock
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Green
Charming
Languages Spoken
French
Hotel links
Location
Ashford Castle Drive, Cong F31 CA48 Ireland
Getting there
Somewhat walkable
Grade: 69 out of 100
69
Knock Intl Airport
32.7 mi•
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14 Restaurants
within 0.75 miles
3,316Reviews85Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
Hotel's Favourite
There are no amount of superlatives to give to Ashford Castle that haven’t been bestowed on it already. As the title says … it’s one of a kind. As soon as you drive onto the castle grounds and witness the magical moment the castle sliding into view on your right … you know you’re about to experience something truly special. I’ve stayed in castles before, but nothing comes close to the Ashford experience. It is a legitimate part of Irish history; a genuine, real-life, intact castle; and yet, still manages to be one of the most luxurious hotel experiences possible in the world!
Everything about this place is exceptional. We dined in the George V Dining Room … it was a Michelin star experience with all the service theatre you’d expect from a Forbes 5 star hotel. We did archery and the hawk walk … they were amazing fun with great instruction from the ground staff. We walked the immaculate, awe-inspiring grounds every day … it was an almost unreal experience of extravagant beauty. We drank cocktails in the Prince of Wales Bar … there was real flair in the mixology on display and everything tasted fantastic.
There is also so much variety. Ashford is obviously an expensive venue, but unlike many hotels, you could easily spend a week there (fair play to you if you can afford that!), not leave the hotel grounds, and not get bored. There are loads of activities and restaurants. Don’t like fine dining? Go for a diner burger at Stanley’s. Don’t like clay pigeon shooting? Go for a boat trip around the castle and island.
If I had to give an example of the sheer ridiculousness of the standards on display here, it would be breakfast. A lot of luxury hotels have a sommelier for dinner. Ashford also has a “Smoothy” sommelier at breakfast to help try specific smoothies with your Irish fry.
Yes, you read that right.
What’s absolutely certain about your visit to Ashford Castle is that it will live up to all your expectations. And if you’ve booked this place, you will likely have very high expectations indeed. Faultless hotel.
Enough said.
Everything about this place is exceptional. We dined in the George V Dining Room … it was a Michelin star experience with all the service theatre you’d expect from a Forbes 5 star hotel. We did archery and the hawk walk … they were amazing fun with great instruction from the ground staff. We walked the immaculate, awe-inspiring grounds every day … it was an almost unreal experience of extravagant beauty. We drank cocktails in the Prince of Wales Bar … there was real flair in the mixology on display and everything tasted fantastic.
There is also so much variety. Ashford is obviously an expensive venue, but unlike many hotels, you could easily spend a week there (fair play to you if you can afford that!), not leave the hotel grounds, and not get bored. There are loads of activities and restaurants. Don’t like fine dining? Go for a diner burger at Stanley’s. Don’t like clay pigeon shooting? Go for a boat trip around the castle and island.
If I had to give an example of the sheer ridiculousness of the standards on display here, it would be breakfast. A lot of luxury hotels have a sommelier for dinner. Ashford also has a “Smoothy” sommelier at breakfast to help try specific smoothies with your Irish fry.
Yes, you read that right.
What’s absolutely certain about your visit to Ashford Castle is that it will live up to all your expectations. And if you’ve booked this place, you will likely have very high expectations indeed. Faultless hotel.
Enough said.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Rochford, General Manager at Ashford Castle
Responded 7 Sept 2023
Dear kevd1978, Thank you very much for leaving such a wonderful review of Ashford Castle after your recent stay with us on the Estate. I am absolutely delighted to read that you had such an amazing experience with us and that you took part in a number of activities as well as dining outlets here at the castle. I have shared your comments with the whole team, and it brings everyone such great pleasure knowing that we were able to create such a positive impact and memories whilst you were with us. I look forward to welcoming you back for another incredible experience. Warmest regards Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in Ashford Castle following 2 nights in Dromoland Castle (part of package). We left Dromoland extremely happy, having thoroughly enjoyed our stay. However on arrival at Ashford Castle, it was immediately clear the hotel is operating on another level. Very professional and COVID-19 aware welcome, everything is wiped down and you immeditately feel relaxed / everything appears to have been thought of.
We were celebrating an anniversary and were lucky enough to be upgraded to a Junior Stateroom, which was incredible and offered amazing views over Lough Corrib. We were also provided chocolates and a glass of bubbly on arrival.
Ate in the George V the first night, great good and service, very relaxed. Stayed in the restaurant for hours enoying our 5-course meal. Bar for a cocktail before was excellent, impressed with the American sized pours (thanks Mike). After dinner there was live music and more top notch cocktails.
Pool was open and can book a slot (best to do this ahead of time), which actually takes the stress out of things. Got some great weather and did the 1 hour boat tour of the lake - definitely recommend.
Dinner in Cullens by the Cottage the 2nd night, more casual but very enjoyable seafood focused menu, with prices pretty reasonable for the quality.
Staff throughout our stay were amazing. Service was as good as I've ever experienced. Would call down for something and it would appear in seconds. Can't wait to return in November. Thank you.
We were celebrating an anniversary and were lucky enough to be upgraded to a Junior Stateroom, which was incredible and offered amazing views over Lough Corrib. We were also provided chocolates and a glass of bubbly on arrival.
Ate in the George V the first night, great good and service, very relaxed. Stayed in the restaurant for hours enoying our 5-course meal. Bar for a cocktail before was excellent, impressed with the American sized pours (thanks Mike). After dinner there was live music and more top notch cocktails.
Pool was open and can book a slot (best to do this ahead of time), which actually takes the stress out of things. Got some great weather and did the 1 hour boat tour of the lake - definitely recommend.
Dinner in Cullens by the Cottage the 2nd night, more casual but very enjoyable seafood focused menu, with prices pretty reasonable for the quality.
Staff throughout our stay were amazing. Service was as good as I've ever experienced. Would call down for something and it would appear in seconds. Can't wait to return in November. Thank you.
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Date of stay: July 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Rochford, General Manager at Ashford Castle
Responded 16 Sept 2020
Dear anolan128, Greetings from Ashford Castle. The team at the estate are thrilled to read that you have thoroughly enjoyed your time with us, especially as part of an important anniversary celebration. We are proud to understand that alongside our beautiful surrounds and many experiences, the team at Ashford Castle were a standout memory. We would love the opportunity to welcome you and your family back to Ashford Castle for the eighteenth time in a lifetime trip! Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Castle and grounds are spectacularly gorgeous and stunning. The rooms are nice, although peace and quiet are a bit hard to come by as the building is quite old. We tried to sleep in to combat jet lag and were excited by the thick curtains, window shade, and AC. But the clanking and notices throughout were constant.
We stayed the night of the Mayweather v McGregor fight. The hotel awesomely showed the fight in its Cinema for free and provided popcorn, candy, and drinks. They also made the fight available in rooms so that guests didn't have to get up at 4am and get dressed to watch in the Cinema. This was a very nice touch.
The piano player in the lounge is a wonderful addition for after dinner drinks. Great voice, takes requests, and humors older drunk folks who probably shouldn't be sharing the mic with him.
If you're looking for a one of a kind place to spend some away time and some serious money, this is the place for you. There is no shortage of things to do (for a cost), from wine tasting to boating to zip lining and falconry.
It's about a 45 minute drive from Galway and once you're here, it's easy to relax and count your lucky stars.
We stayed the night of the Mayweather v McGregor fight. The hotel awesomely showed the fight in its Cinema for free and provided popcorn, candy, and drinks. They also made the fight available in rooms so that guests didn't have to get up at 4am and get dressed to watch in the Cinema. This was a very nice touch.
The piano player in the lounge is a wonderful addition for after dinner drinks. Great voice, takes requests, and humors older drunk folks who probably shouldn't be sharing the mic with him.
If you're looking for a one of a kind place to spend some away time and some serious money, this is the place for you. There is no shortage of things to do (for a cost), from wine tasting to boating to zip lining and falconry.
It's about a 45 minute drive from Galway and once you're here, it's easy to relax and count your lucky stars.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall_Rochford, General Manager at Ashford Castle
Responded 6 Jan 2020
Dear TXDealMaven, Thank you so much for taking the time to share you review after your recent stay with us at Ashford Castle. It is such a pleasure to read that you enjoyed your stay, the grounds, our pianist and of course the Mayweather v McGregor fight showed in the cinema on that special evening. I do hope that we will welcome you back to Ashford Castle in the near future. Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed my stay here. the general comfort, food restaurants and public areas are all excellent. I loved and enjoyed the cottage restaurant, it was warm, friendly, informal and a very good menu. the spa was tops, great treatment in relaxed surroundings. I had a good experience in their George V restaurant, however it did not represent value for money in my honest opinion.
The grounds are stunning. you can get lost for hours just rambling which I did. wildlife abounds in various forms and the landscape architecture and ambiance beyond perfect.
I felt let down by the room. I specifically requested a walk in shower which I was obliged with, but the room itself felt cluttered and cramped.. I would really ask someone from your management team to sit in one of the chairs in this room 304 for an hour or so and try and watch TV. They are neither practical or comfortable and are geared for the ambiance of the room rather than the comfort of the guest.
a turndown service consisted of putting a menu and chocolate on the bed. It was poor. Housekeeping in my room certainly did not come near the standard I have experienced in other LHW properties. However much had to do with the bed itself. 2 beds shoved together to make 1 are difficult to make.
Finally, I seldom make requests, however on settling my account the night before leaving II asked would it be possible to check out at 12.30 1245. Ill have to speak with my manager and get back to you I was told "30 minute" really. Needless to say she never did.
Overall a most enjoyable stay.However small things do matter in high end expensive hotels such as Ashford castle
The grounds are stunning. you can get lost for hours just rambling which I did. wildlife abounds in various forms and the landscape architecture and ambiance beyond perfect.
I felt let down by the room. I specifically requested a walk in shower which I was obliged with, but the room itself felt cluttered and cramped.. I would really ask someone from your management team to sit in one of the chairs in this room 304 for an hour or so and try and watch TV. They are neither practical or comfortable and are geared for the ambiance of the room rather than the comfort of the guest.
a turndown service consisted of putting a menu and chocolate on the bed. It was poor. Housekeeping in my room certainly did not come near the standard I have experienced in other LHW properties. However much had to do with the bed itself. 2 beds shoved together to make 1 are difficult to make.
Finally, I seldom make requests, however on settling my account the night before leaving II asked would it be possible to check out at 12.30 1245. Ill have to speak with my manager and get back to you I was told "30 minute" really. Needless to say she never did.
Overall a most enjoyable stay.However small things do matter in high end expensive hotels such as Ashford castle
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Rochford, General Manager at Ashford Castle
Responded 16 Sept 2020
Dear paul026, Thank you for taking the time to leave your review of your recent stay with us on the estate. I'm disappointed to learn that you so many aspects of your stay felt short. If you would like to discuss the details of your review further i would invite you to contact me directly on niallrochford@ashfordcastle.com. I look forward to welcoming you back to Ashford Castle in the near future. Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived 28th January, very excited and nervous as we are both 2 very ordinary people. Got to the gate and we were greeted by a gentleman all dressed up and smiling,gave him our name and he directed us up to the castle, driving up to the castle is an experience we will never forget,it is breathtaking. Anyway,when we arrived at the entrance another gentleman all dressed up again welcomed us and took our car and sorted out our luggage. On entering the castle the receptionist came to greet us by name and checked us in,we were offered a drink and tour of the castle before she took us to our room. When we got to our room it was wow wow wow, so perfect,so beautiful. After getting sorted we went to the drawing room for tea. The staff here,and I mean each and every one of them compliment this beautiful castle perfectly,they really do. Dinner in the dungeon was perfect, nothing in the castle has negatives,breakfast next morning was to die for,staff yet again,second to none, ashford castle deserves ten stars as does all of the staff. Could go on and on forever about this place but try it yourself. Heaven is what this place really is,will be back again next Jan. Big big thank you to ashford castle and all of the staff for making 2 ordinary people feel really really special.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall_Rochford, General Manager at Ashford Castle
Responded 2 Feb 2020
Dear Adam M Thank you for your kind and lovely words after your recent stay with us at Ashford Castle. It is a pleasure to read that you enjoyed your stay, in particular the way you were welcomed and looked after by our fantastic team. Your comments have been shared amongst everyone here and it provides the team with a real sense of motivation to read such positive feedback. I hope that we will welcome you back to Ashford Castle in the not too distant future. Warmest Regards, Niall Rochford Warmest Regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights for my birthday in May, we had a Corrib Lake View room in the old part of the Castle. The view was wonderful and could have looked at it all day. The bathroom was very large with underfloor heating, lovely soft towels and high quality toiletries. The bed was one of the most comfortable I have slept in and the sheets were silky smooth.
As it was my birthday I was treated to two glasses of champagne in our room and also some very delicious chocolates.
The hospitality is truly Irish and all staff very friendly, this was pure 5 star and everyone is treated the same so do not feel that you would feel out of place here.
We did the Hawk experience which was very informative and had a lovely time walking through the grounds with the hawks following.
On our second day we used the complimentary bikes to cycle the grounds.
Our meal in the George V Restaurant, which was part of our Dining experience, was
delicious, I can strongly recommend the Strawberry desert.
Breakfast both days was very nice and a varied choice of items
We had dinner in Cong on our first night which the hotel took us into and collected us, but it is only a 10 minute walk
We utilised the complimentary use of the relaxation pool and sauna on both days but you do need to pre book this
As it was my birthday I was treated to two glasses of champagne in our room and also some very delicious chocolates.
The hospitality is truly Irish and all staff very friendly, this was pure 5 star and everyone is treated the same so do not feel that you would feel out of place here.
We did the Hawk experience which was very informative and had a lovely time walking through the grounds with the hawks following.
On our second day we used the complimentary bikes to cycle the grounds.
Our meal in the George V Restaurant, which was part of our Dining experience, was
delicious, I can strongly recommend the Strawberry desert.
Breakfast both days was very nice and a varied choice of items
We had dinner in Cong on our first night which the hotel took us into and collected us, but it is only a 10 minute walk
We utilised the complimentary use of the relaxation pool and sauna on both days but you do need to pre book this
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Rochford, General Manager at Ashford Castle
Responded 1 Jun 2022
Dear Elaine R, Thank you for choosing to celebrate your birthday with us here at Ashford Castle. I am delighted to read that you enjoyed your trip and that you found the staff to be very friendly. I am glad that you enjoyed the amenities, sweet treats in the room and the champagne to celebrate your birthday. The hawk walk is indeed lovely and I am glad you had the opportunity to enjoy the Spa facilities too. I would like to thank you also for taking the time to share your review and look forward to the prospect of welcoming you back to the Castle in the near future. Warmest Regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A special experience in every way. The arrival down the long drive and first view of the castle sets expectations very high indeed. These expectations were met in every department from the warm welcome at the top of the drive to the check out experience a few days later.
This is a place for a special treat, it is expensive but the overall experience delivered value for money. There are lots of staff in every area of the hotel and all of them were immaculately turned out, they all knew their job and they were all friendly and happy to engage. In some top end hotels the staff make you feel uncomfortable or that they are doing you a favour, ( The Ritz in London is a good example), here they were on hand when needed, they noticed when something was wanted or not right, they were good fun.
The castle is hugely atmospheric and the bedroom we had was a very good size, had wonderful view over the lough and everything in the bathroom worked exactly as it should do. Great to walk around the corridors and explore the art gallery, the library and the billiard room. Hours of walking in the fantastic grounds and surrounding countryside.
Dined in the George V as well as the Dungeon restaurants. George V is fairly formal but great good, great service and a good wine list. In the Dungeon I enjoyed one of the best bits of Sole I have ever had in this more relaxed and smallish venue.
Didn’t get to enjoy al the great activities on offer from clay pigeon shooting, equestrian, climbing, golf etc. But did enjoy the boat trip which is 2 minutes walk from the front door of the castle, nice commentary although PA system might benefit from an upgrade, great views of the castle and totally relaxing
This place is special and worth saving up for. As a special treat I would recommend it very highly
This is a place for a special treat, it is expensive but the overall experience delivered value for money. There are lots of staff in every area of the hotel and all of them were immaculately turned out, they all knew their job and they were all friendly and happy to engage. In some top end hotels the staff make you feel uncomfortable or that they are doing you a favour, ( The Ritz in London is a good example), here they were on hand when needed, they noticed when something was wanted or not right, they were good fun.
The castle is hugely atmospheric and the bedroom we had was a very good size, had wonderful view over the lough and everything in the bathroom worked exactly as it should do. Great to walk around the corridors and explore the art gallery, the library and the billiard room. Hours of walking in the fantastic grounds and surrounding countryside.
Dined in the George V as well as the Dungeon restaurants. George V is fairly formal but great good, great service and a good wine list. In the Dungeon I enjoyed one of the best bits of Sole I have ever had in this more relaxed and smallish venue.
Didn’t get to enjoy al the great activities on offer from clay pigeon shooting, equestrian, climbing, golf etc. But did enjoy the boat trip which is 2 minutes walk from the front door of the castle, nice commentary although PA system might benefit from an upgrade, great views of the castle and totally relaxing
This place is special and worth saving up for. As a special treat I would recommend it very highly
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Rochford, General Manager at Ashford Castle
Responded 31 Oct 2021
Dear grwpl, Greetings from Ashford Castle. The team at the estate are thrilled to read that you have thoroughly enjoyed your time with us. To have our service levels, food and activities recognized so positively is a pleasure. We are proud to understand that alongside our beautiful surrounds and many experiences, the team at Ashford Castle were a standout memory. Your comments have been shared amongst everyone here and it provides the team with a real sense of motivation to read such positive feedback. We would love the opportunity to welcome you back to Ashford Castle for the second time in a lifetime trip! Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed in Ashford Castle with our 3 children to celebrate a special occasion. This was our first visit to the hotel in nearly 10 years having stayed a number of times in the past. The refurbishment of the hotel which has been carried out by the Red Carnation group is beautifully and sensitively done. Ashford Castle was fortunate to have been acquired by owners like the Tollman family who are clearly sensitive to the specific requirements of each individual property in the Group.
The hotel and property retains all of its old charm, but new additions have been sensitively added (the Spa and gym, cinema, billiards room and cigar terrace and Stanley's diner). The bedrooms and bathrooms have been upgraded and refurbished and are extremely comfortable.
Above all, and as others have said, it is the staff that make the property so special. Many old faces are still working with the hotel, and the new additions are attentive and a pleasure to deal with. The food and beverage offerings are all at a level that you would expect for a property of this calibre.
We had a wonderful and very special weekend - reliving some old memories and creating new ones. If you get a chance to visit, you should take it. My advice - for what its worth - is to make the most of your stay in Ashford and not plan to spend too much time off the property. There is a lot to see and do in the grounds of the Castle itself, and the village of Cong is on the doorstep and deserves a wander whether on foot, or on one of the hotel bicyles. Slow down, take your time, relax and just enjoy the pleasure of being there. It is amongst the best that Ireland has to offer if you are looking a top end experience and it is a unique property both in terms of its setting and its staff. We hope to return again.
The hotel and property retains all of its old charm, but new additions have been sensitively added (the Spa and gym, cinema, billiards room and cigar terrace and Stanley's diner). The bedrooms and bathrooms have been upgraded and refurbished and are extremely comfortable.
Above all, and as others have said, it is the staff that make the property so special. Many old faces are still working with the hotel, and the new additions are attentive and a pleasure to deal with. The food and beverage offerings are all at a level that you would expect for a property of this calibre.
We had a wonderful and very special weekend - reliving some old memories and creating new ones. If you get a chance to visit, you should take it. My advice - for what its worth - is to make the most of your stay in Ashford and not plan to spend too much time off the property. There is a lot to see and do in the grounds of the Castle itself, and the village of Cong is on the doorstep and deserves a wander whether on foot, or on one of the hotel bicyles. Slow down, take your time, relax and just enjoy the pleasure of being there. It is amongst the best that Ireland has to offer if you are looking a top end experience and it is a unique property both in terms of its setting and its staff. We hope to return again.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall_Rochford, General Manager at Ashford Castle
Responded 13 Mar 2020
Dear dd101, Thank you for taking the time to provide feedback on this return visit. After an absence of 10 years, you have seen the greatest single improvement on our hotel product. The hotel today is in delightful contrast to that which you experienced 10 years ago, but has always maintained its most prized asset - a passion for service and a genuine welcome. I am so happy to read that you enjoyed our location, service levels, new facilities and food and beverage options. We look forward to any opportunity to welcome you back to Ashford Castle - hopefully it will not be so long this time.. Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on a Saturday night in their Corrib room.
The castle and estate is beautiful and the staff are excellent. The room was tiny (recognising it’s their cheapest room type), but the bathroom was excellent with a great view of the river.
Dinner in Cullens Cottage was nice and very good value.
The wolfhound walk in the morning was fantastic, as was the breakfast which followed.
There were two main issues which really impacted our stay:
1. We arrived at 2:50pm for our 3:00pm check in, only to be informed our room wasn’t ready yet. We then had to wait almost an hour before getting the key. The delay was barely acknowledged until I raised it when getting the room key, at which point they offered us a drink in the bar (which we then had to remind them of when checking out).
2. The pool - while it is stunning, it is tiny. We used it on both days, and on each day we had to wait in the spa reception (25 mins on the second day) until a lounger came free. While we waited other guests arrived but gave up without waiting. While at the pool we didn’t want to stay too long knowing other guests were waiting to get in.
The castle and estate is beautiful and the staff are excellent. The room was tiny (recognising it’s their cheapest room type), but the bathroom was excellent with a great view of the river.
Dinner in Cullens Cottage was nice and very good value.
The wolfhound walk in the morning was fantastic, as was the breakfast which followed.
There were two main issues which really impacted our stay:
1. We arrived at 2:50pm for our 3:00pm check in, only to be informed our room wasn’t ready yet. We then had to wait almost an hour before getting the key. The delay was barely acknowledged until I raised it when getting the room key, at which point they offered us a drink in the bar (which we then had to remind them of when checking out).
2. The pool - while it is stunning, it is tiny. We used it on both days, and on each day we had to wait in the spa reception (25 mins on the second day) until a lounger came free. While we waited other guests arrived but gave up without waiting. While at the pool we didn’t want to stay too long knowing other guests were waiting to get in.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall_Rochford, General Manager at Ashford Castle
Responded 13 Mar 2020
Dear davidlurg, Thank you for taking the time to leave your review of your recent stay with us on the estate. I' am sorry to learn that so many aspects of your stay fell short, if you would like to discuss the details of your review further i would invite you to contact me directly on niallrochford@ashfordcastle.com. I do hope that i get the opportunity to expand upon the areas outlined in your review further. Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is fabulous overlooking Lough Corrib and the service is exceptional.
Some staff had that bit extra spark that made our stay even more special.
We were greeted at the castle entrance, greeted at main hotel entrance, car and luggage dealt with and sent straight to the room, personal escort check-in and a tour of the hotel and finally taken to the room.
Lovely welcome messages with drinks and condiments in the room.
A few minor points:
Our Lake room was a bit too small with the seating area against the TV made it a little uncomfortable sitting on the bed.
The room had a faint damp smell.
House keeping was very inconsistent and we had to phone and ask for things that should have been part of normal clean.
The mattress kept slipping away from the headboard which was overlooked by house keeping so by the end of our stay there was a gap in which the pillow was getting stuck, making sleeping a little uncomfortable.
We are used to having having a few cups of very light black tea, jasmine tea or Americano coffees and not having this option in the room meant paying for them every time we wanted simple black tea or coffee.
The boat trip; we were not pre warned that it can be quite cold but luckily we took warm clothing.
The main reason why we chose the afternoon boat trip was for the live Irish music but that was missing
Also, had to use the toilet on the boat which was not to a satisfactory standard but a little dirty.
Some staff had that bit extra spark that made our stay even more special.
We were greeted at the castle entrance, greeted at main hotel entrance, car and luggage dealt with and sent straight to the room, personal escort check-in and a tour of the hotel and finally taken to the room.
Lovely welcome messages with drinks and condiments in the room.
A few minor points:
Our Lake room was a bit too small with the seating area against the TV made it a little uncomfortable sitting on the bed.
The room had a faint damp smell.
House keeping was very inconsistent and we had to phone and ask for things that should have been part of normal clean.
The mattress kept slipping away from the headboard which was overlooked by house keeping so by the end of our stay there was a gap in which the pillow was getting stuck, making sleeping a little uncomfortable.
We are used to having having a few cups of very light black tea, jasmine tea or Americano coffees and not having this option in the room meant paying for them every time we wanted simple black tea or coffee.
The boat trip; we were not pre warned that it can be quite cold but luckily we took warm clothing.
The main reason why we chose the afternoon boat trip was for the live Irish music but that was missing
Also, had to use the toilet on the boat which was not to a satisfactory standard but a little dirty.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip: Rooms facing the lake and garden or the river are fabulous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Rochford, General Manager at Ashford Castle
Responded 22 Sept 2021
Dear 72SMRD, I would like to take this opportunity to thank you kindly for your feedback after your recent stay with us at Ashford Castle. I am delighted to read that it was the staff who contributed so highly to the enjoyment of your stay and I will share your comments with everyone here and it provides the team with a real sense of motivation to read such positive feedback. I am disappointed to learn about the points you mentioned above. Regarding your room comfort, I am sincerely apologetic that these were not addressed during your time in-house with us. I would have been more than happy to find another room for you to be the most comfortable possible. Also, regarding the tea & coffee station in the room, we do provide a complimentary station on request. I'm sorry to didn't get to avail this but I will make sure this is done on your next stay. Finally, I'm sorry about the issues encountered during your cruise. The cruise company is a third party company to us and is managed by its private owner. I have shared your feedback with them and I'm sure they will take it on board to ameliorate their product and service. I would very much welcome your further comment to niallrochford@ashfordcastle.com, or if you are in a position to return to the estate I would ask you contact me directly as so I can personally take care of your requirements. I look forward to welcoming you back to Ashford Castle in the near future. Warmest regards, Niall Rochford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would be very surprised if they didn’t or couldn’t as they accommodate every request. .
We visited in July 2023…if you call Ashford Castle the reception staff are super friendly and helpful to answer your question
The falconry was one of the most amazing things I’ve done. It ranks right up there with Space Camp. So yes, I’d say it’s a definite. The only other activity we did was the boat. I would skip that. I did walk the trails where the horses ride and it’s lovely. I’m glad I just walked them though bicycles would allow you to see more and go to town.
I only had breakfast there and it was very casual. Considering it' still on the cooler side, slacks and a sweater or similar would be fine for women, slacks with jacket for man. Certainly not black tie!
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PRICE RANGE
£611 - £1,009 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ashford castle hotel cong, ashford castle ireland
LOCATION
IrelandWestern IrelandProvince of ConnachtCounty MayoCong
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingASHFORD CASTLE - Updated 2024 Reviews (Cong, Ireland)
Frequently Asked Questions about Ashford Castle
Which popular attractions are close to Ashford Castle?
Nearby attractions include Ashford Castle (0.01 miles), Royal Abbey of Cong (0.4 miles), and Monk's Fishing House (0.4 miles).
What are some of the property amenities at Ashford Castle?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Ashford Castle?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ashford Castle?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ashford Castle?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Ashford Castle?
Conveniently located restaurants include George V Dining Room, Cullen's at the Cottage, and Pat Cohan’s Bar.
Are there opportunities to exercise at Ashford Castle?
Yes, guests have access to an indoor pool and locker rooms available in the fitness centre during their stay.
Does Ashford Castle have airport transportation?
Yes, Ashford Castle offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Ashford Castle located near the city centre?
Yes, it is 0.6 miles away from the centre of Cong.
Are any cleaning services offered at Ashford Castle?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ashford Castle?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.