Contact Us | Customer Service

Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma, and Colorado. All branches will be closed on federal holidays. View our holiday schedule.

Note: All times given in Central Time.

Commerce Bank uses Voice ID to help protect your personal information when you contact our Customer Care Center. Once you enroll, your voiceprint can help streamline authentication for the next time you call in. Ask your associate how to enroll.

General Questions

24-Hour Account Information Line

800-453-2265

Speak With A Customer Service Representative

855-659-1656

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Download the Commerce Bank CONNECT^® App to message with a banker.

Log in to Online Banking to chat with a Customer Care Center Associate.

Mon-Fri 8:00 a.m. - 6:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

En Español

855-818-7013

Lun-Vie 8:00 a.m. - 8:00 p.m.

Sáb 8:00 a.m. - 4:00 p.m.

Más Información

Download the Commerce Bank CONNECT app to message with a banker.

Online Banking and Mobile Banking

Online Banking and Bill Pay Customer Support

800-986-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Mobile Banking Customer Support

844-782-7206

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Online/Mobile Banking Password Resets

800-986-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Small Business Online Banking

800-986-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Report Suspicious Emails

To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com ¹

Online/Mobile Banking Multi-Factor Authentication Reset

833-509-3246

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Personal Account Information

24-Hour Account Information Line

800-453-2265

Personal Accounts & Services

800-641-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Reorder Personal Checks

Premier Member Support Team

800-322-1554

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Personal Loans and Home Equity Lines of Credit

800-449-9829

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

PERSONAL LOAN WEB PAYMENTS

866-658-9333

Consumer Web Payments

24 Hour Online Payments

Personal Loan Payment Options

Mortgages - New Loans and applications

800-903-3210

Mon-Fri 8:00 a.m. - 5:00 p.m.

mymortgage@commercebank.com ¹

Mortgages - Existing Loans

800-821-0083

Mon-Fri 8:00 a.m. - 5:00 p.m.

ask.cbm@commercebank.com ¹

Commerce Brokerage Services, Inc.

800-772-7283

Locate a Brokerage Services branch

Student Loans

855-342-2006

Mon-Thu 7:00 a.m. - 8:00 p.m.

Fri 7:00 a.m. - 7:00 p.m.

Sat 9:00 a.m. - 1:00 p.m.

Health Services Financing (HSF^®)

855-893-1292

Credit, Debit & Prepaid Cards

mySpending Card®

888-373-2883

Mon-Fri 8:00 a.m. - Midnight

Sat 8:00 a.m. - 4:00 p.m.

From outside the U.S. call collect: 314-514-6299

LOST OR STOLEN MYSPENDING CARD®

888-373-2883

(24 hours a day)

From outside the U.S. call collect: 314-514-6299

Debit Card

800-617-7480

Mon-Fri 8:00 a.m. - Midnight

Sat 8:00 a.m. - 4:00 p.m.

From outside the U.S. call collect: 314-514-6299

Lost or Stolen Debit Card

800-617-7480

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Consumer Credit Card

800-645-2103

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Lost or Stolen Consumer Credit Card

800-645-2103

(24 hours a day)
From outside the U.S. call collect: 314-514-6299

Trust Services

Commerce Trust Customer Support

877-605-7490

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

ctc.techsupport@commercebank.com ¹

Private Banking Information

833-930-0542

Contact Commerce Trust

Commerce Brokerage Services

800-772-7283

Mon-Fri 8:00 a.m. - 4:30 p.m.

Locate a Brokerage Services branch

CommerceBrokerage@commercebank.com ¹

Student Services

Student Loans

855-342-2006

Mon-Thu 7:00 a.m. - 8:00 p.m.

Fri 7:00 a.m. - 7:00 p.m.

Sat 9:00 a.m. - 1:00 p.m.

Student Banking

800-453-2265

Mon-Fri 8:00 a.m. - 8:00 p.m.

Sat 8:00 a.m. - 4:00 p.m.

Money101@commercebank.com ¹

Small Business / Commercial Banking

24-Hour Account Information Line

800-453-2265

Small Business Checking

866-365-9346

Reorder Business Checks

Small Business Loans

866-365-9346

Capital Markets

800-548-2663

capitalmarketsgroup@commercebank.com ¹

Treasury Services & Commerce Connections®

800-207-0886

Commercial & Corporate Cards

800-892-7104

Correspondent Banking

816-234-2488

correspondentbanking@commercebank.com ¹

Foreign Exchange Trading Desk

800-892-7100

Dial 8 then ext. 22610

Foreign Currency Services

800-892-7100

Dial 8 then ext. 22519

International Services

800-892-7100

Dial 8 then ext. 22608

Merchant Services

800-828-1629

Questions? Reach out here.¹

Credit Bureau Disputes

Credit Cards & Consumer Loans

Credit Bureau Disputes Representative
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form - Credit Card Consumer Loan ^[PDF]
Fax: 816-760-3748

Deposit/Savings Accounts/Chexsystem

Credit Recovery Dispute Representative
PO Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form - Deposit Savings Chexsystem ^[PDF]
Fax: 816-234-7021

1st Mortgage Loans - Commerce Bank Mortgage

922 Walnut, Suite 1100
Mailstop: TB11-CM3
Kansas City, MO 64106
Credit Report Dispute Form - Mortgage ^[PDF]
Fax: 816-234-2479
Phone: 800-821-0083

SBA-Small Business Administration Loans

SBA Commercial Credit Disputes
1000 Walnut, BB4-4
Kansas City, MO 64106
Credit Report Dispute Form - SBA Loans ^[PDF]
Fax: 816-760-8760

Student Loans

Our student loan servicers handle credit disputes.
Credit Report Dispute Form - Student Loan Services ^[PDF]
Phone: 800-666-3910

VISA ICS/ADVANCED RESOLUTION SERVICES, INC.

Credit Bureau Disputes Visa ICS/ARS
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Visa ICS report ^[PDF]

To Request Information or Report an Error on Your Mortgage or Home Equity Loan

To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:

Home Equity Loans

Installment Loan Customer Service
PO Box 411647
Kansas City, MO 64141-1647

Mortgage

Commerce Bank Mortgage Corp.
922 Walnut St, Suite 1100
Mailstop: TB11-CM3
Kansas City MO 64106

We're here when you need us.

We may be nearly 160 years old, but we're always working to best support our customers' needs. We're here to help you bank where, when and how you would like — whether that's online, on mobile, over the phone, or in person.

Find a branch or location Contact us

Disclosures:

To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

To view or print a PDF file, Adobe Reader® 9.5 or above is recommended. Download the latest version.

Mon-Thu	7:00 a.m. - 8:00 p.m.
Fri	7:00 a.m. - 7:00 p.m.
Sat	9:00 a.m. - 1:00 p.m.

Log in or select an account:

Commerce Bank Customer Service

Contact Commerce

General Questions

24-Hour Account Information Line

Speak With A Customer Service Representative

Log in to Online Banking to chat with a Customer Care Center Associate.

En Español

Online Banking and Mobile Banking

Online Banking and Bill Pay Customer Support

Mobile Banking Customer Support

Online/Mobile Banking Password Resets

Small Business Online Banking

Report Suspicious Emails

Online/Mobile Banking Multi-Factor Authentication Reset

Personal Account Information

24-Hour Account Information Line

Personal Accounts & Services

Premier Member Support Team

Personal Loans and Home Equity Lines of Credit

PERSONAL LOAN WEB PAYMENTS

Mortgages - New Loans and applications

Mortgages - Existing Loans

Commerce Brokerage Services, Inc.

Student Loans

Health Services Financing (HSF®)

Credit, Debit & Prepaid Cards

mySpending Card®

LOST OR STOLEN MYSPENDING CARD®

Debit Card

Lost or Stolen Debit Card

Consumer Credit Card

Lost or Stolen Consumer Credit Card

Trust Services

Commerce Trust Customer Support

Private Banking Information

Commerce Brokerage Services

Student Services

Student Loans

Student Banking

Small Business / Commercial Banking

24-Hour Account Information Line

Small Business Checking

Small Business Loans

Capital Markets

Treasury Services & Commerce Connections®

Commercial & Corporate Cards

Correspondent Banking

Foreign Exchange Trading Desk

Foreign Currency Services

International Services

Merchant Services

Credit Bureau Disputes

Credit Cards & Consumer Loans

Deposit/Savings Accounts/Chexsystem

1st Mortgage Loans - Commerce Bank Mortgage

SBA-Small Business Administration Loans

Student Loans

VISA ICS/ADVANCED RESOLUTION SERVICES, INC.

To Request Information or Report an Error on Your Mortgage or Home Equity Loan To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:

Home Equity Loans

Mortgage

We're here when you need us.

Disclosures:

About Us

Careers

Security Center

Other Links

Health Services Financing (HSF^®)

To Request Information or Report an Error on Your Mortgage or Home Equity Loan

To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to: