CarShield Reviews

I was not a happy customer just because I have had a bad experience with another “warranty” company that was supposed to cover home repairs and I was ready to cancel all “warranty “ policies. However, your sales lady was very patient, kind and considerate of my feelings and talked with me about your company’s service policy. She also agreed to send me a paper copy of the policy which made me happy bc I did not have to go to an e mail to figure anything out. She convinced me to stay with car shield and I did receive the policy handbook as she promised. I am a nurse and value that she did what she said she would do. She is an asset to your business.

Date of experience: April 15, 2024

You did what you said that you would do when i needed car repairs. Keeping your word and great customer service. I appreciated how professional your people were when i needed car repairs .

Date of experience: April 10, 2024

I had a transmission di e on the vehicle. They worked well with Aamco in Beaumont TX off Dowlin to resolve my issues. Carshield has saved me over a couple thousands on my car. I really appreciate how worked with a customer. Ty Carshield 😊.

Date of experience: April 10, 2024

The staff that spoke with regarding an adjustment on the payment made were very knowledgeable , professional and friendly. I am waiting to see if a credit is actually made to my credit card. So far, so good.

Date of experience: April 17, 2024

Professional and courteous interaction with CarShield and American AutoShield staff. All equipment and services needed for my vehicles repair were seamlessly provided. I am so glad I made the decision to purchase a policy with CarShield

Date of experience: April 15, 2024

Contrary to the rumors of CarSheild. I've gotten nothing but GREAT service and results. My advice to the public: Read your contract and you'll see, if "CarSheild" does their part and it's a little more on your end, that's a BLESSING in disguise!!....(If you take CarSheild out of the equation, you pay it ALLLLLLLL!!!) Something to think about!

Date of experience: April 15, 2024

Canceled coverage was told no money would be taken out of my account not knowing they already had taken this months out . Called explained the problem. My wife Renee died l cannot afford carshield anymore. They don't care will not refund my money. Low down dirty company.

Date of experience: April 15, 2024

The rep I spoke with was kind & helpful.
My card on file had expired so my information needed to be taken down.
A confirmation was also sent as verification.

Date of experience: April 17, 2024

The first girl I talked to said my wheel bearing was covered take it to the shop. When the mechanic called CarShield they said it wasn’t covered,I called the next lady I talked to said it’s not covered I asked why the First Lady said it was she claimed that lady worked for road side assistance. Basically she was sorry but I can go kick rocks. I’m currently looking for a new provider

Date of experience: April 10, 2024

It is taking a long time to respond to a claim. Although I am given a Claim number via an email, when aI called CarShield the representative could not find any claim has been initiated and there is no info about the claim. It concerns me about the seriousness of CarShield.

Date of experience: April 09, 2024

Very quick to respond to questions . Easy to talk with a real person . Comforting to know my vehicle has good repair coverage anywhere I decide !

Date of experience: April 10, 2024

I Loved the freedom and used my dealership for repairs. Dropped off, the Service Team and Carshield worked out the solution and cost of repairs. One point of contention was the wait time for CarShield to provide the part to Delaer. It seems you could have negotiated with the dealer for a discount to speed up the overall repair process

Date of experience: April 05, 2024

well for right now i still may have to cancel my subscription due to i just got out of hospital with peuonima but i hate to loose it but my bill are tight

Date of experience: April 10, 2024

Excellent customer service quick response to my claim paid out the claim approved the claim same day. It was an expensive repair covered by Carshield. Very happy

Date of experience: April 15, 2024

Carol was Very Caring and knowledge was very helpful I had done some Changes to my policy, Info update and direct Payment . Carol caught a couple of things I forgot like a hard copy of my policy . Thank you Carol

Date of experience: April 15, 2024

My customer service rep was very informative, helpful, kind and funny. She made me feel at ease and she also made my day.

Date of experience: April 17, 2024

You have American auto Shield do work for you. I have never delt with a ruder supervisor in my whole life! Really upset. So much that I do not know if I will continue service with you and will make it known to anyone that asks.

Date of experience: April 09, 2024

Had forgotten about the insurance and the car was service. It was not aware of the insurance policy until then. The only disappointment 😞 was that l could not be reimbursed any money. And was because I didn't go directly the insurance 🙄. Other than that customer service was great, keep up the good work 👏

Date of experience: April 10, 2024

My customer service agent, Tonya, was very friendly, attentive and informed about company protocol. She resolved my concerns with no problems.

Date of experience: April 16, 2024

The agent over the phone was very well informed about my policy and explained perfectly on how my plan works and what’s covered and not covered under the deductible.

Date of experience: April 06, 2024