Lake Trust Credit Union Reviews
54% would recommend to a friend
(123 total reviews)
David A. Snodgrass
66% approve of CEO
What people are saying about Lake Trust Credit Union
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Low and entry level positions offer great benefits that i have not seen else where." (in 22 reviews)
- "The result is leadership is continually disappointed with their staff, and staff are continually frustrated with leadership." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of Lake Trust Credit Union and is not affected by filters.
Found 123 of over 125 reviews
Updated Feb 12, 2024
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- 1.0Feb 4, 2024Member Experience AssociateCurrent employee, more than 1 year
Pros
PTO is good, coworkers are mostly good people. A good place to grow thick skin.
Cons
A lot falls on the shoulders of branch employees. We're expected to know a lot, do a lot, and often do not have the support of other departments that would be very helpful. In my opinion, the pay for the MEA role is far too low. We are the backbone of the credit union, yet we are not supported by management. The lack of individual performance tracking creates an environment where people can get by on the hard work of others. There is no incentive to do well other than the "scorecard" which is just a joke.
Lake Trust Credit Union Response3wThank you for taking the time to share your thoughts and insights. We value your feedback and want to address your concerns. We appreciate your recognition of the positive aspects of our workplace, such as our competitive PTO and the camaraderie among coworkers. However, we acknowledge your concerns regarding the workload and support for branch team members, as well as the compensation for the MEA role. Regarding compensation, we understand the importance of fair pay for the contributions of our team members. We strive to offer competitive salaries and continually review our overall compensation structure to ensure it aligns with the value and responsibilities associated with our positions. We are currently exploring ways to enhance our performance tracking processes to promote accountability. Please understand that our process was revised from a standard performance evaluation process to accommodate our approach which supported the shift to performance conversations. In terms of management, we are committed to fostering a culture of accountability and leadership excellence. Regarding team member perks, we believe in a holistic approach to team member well-being. Thank you again for sharing your thoughts. Your feedback is invaluable as we strive to continuously improve our workplace environment. If you would like to discuss your feedback in further detail, please reach out to me.
- 1.0Feb 12, 2024Account ManagerFormer employee, more than 1 yearBrighton, MI
Pros
They have very good benefits
Cons
They don’t value their employees
Lake Trust Credit Union Response2dI am truly sorry to hear about your experience and the perception that we do not value our team members. Creating a supportive and rewarding environment for everyone is our top priority, and it's disheartening to hear that we may have missed the mark in your case. Your feedback is incredibly valuable to us, and we take it seriously as we strive to enhance our practices. Thank you for your being complimentary in regard to the benefits we offer. It appears that you have moved on from the company, but if you're willing to share more about your concerns, I encourage you to reach out to me directly. Your candid feedback helps us understand where we can improve, and I appreciate your honesty. Thank you.
- 5.0Jan 15, 2024Customer Service RepresentativeCurrent employee, more than 1 yearBrighton, MI
Pros
It’s a great company with amazing benefits. Provides many opportunities for career growth.
Cons
It’s very hard to move out of the contact center into other departments. It happens, but is very difficult.
Lake Trust Credit Union Response3wThank you for sharing your thoughts and feedback. It's wonderful to hear that you appreciate the positive aspects of our company, including our great benefits and opportunities for career advancement. Regarding your concern about transitioning out of the contact center into other departments, I understand that it can be challenging as opportunities are limited. Your feedback highlights an area where we can focus our efforts to enhance career development opportunities for our team members. Please know that your input is valuable, and we will take it into consideration as we work to create a more inclusive and accessible environment for career growth within the company. If you have any further suggestions or ideas on how we can improve this aspect of our organization, please don't hesitate to share them with me directly. Thank you for being a valuable member of our team!
- 1.0Nov 29, 2023Member Experience AssociateCurrent employee, more than 1 yearBrighton, MI
Pros
There are no pros, every day the mangers get a little more strict and place more restrictions on employees
Cons
I would steer clear of this company, they are starting to show signs of a company downsize as the economy fails to recover. You know what you are worth they will treat you like an outsider unless you’re a manager
Lake Trust Credit Union Response2moThank you for sharing your thoughts about your experience with our company. We value feedback from all team members and take it seriously as we continuously strive to improve our workplace environment. We are sorry to hear that you perceive signs of downsizing, and we understand that uncertainties can be unsettling. We want to assure you that our company stable and committed to navigating any economic challenges with transparency and open communication. Our leadership team continuously works to adapt and make strategic decisions that will positively impact our team and company as a whole. Your feedback about treating employees with respect and honesty is crucial to us. Lake Trust genuinely believes in fostering a culture of mutual respect, and we regret if you felt otherwise at any time. We encourage all team members, regardless of their role, to voice their concerns and contribute to our collective success. If you have specific concerns or suggestions, I would appreciate the opportunity to address them directly. Constructive feedback is vital for our growth, and we are committed to creating an inclusive and supportive workplace for everyone.
- 1.0Jun 25, 2023Anonymous EmployeeCurrent employee, more than 1 yearBrighton, MI
Pros
Nothing. Soul sucking management. They want things done and have no idea on how they should be completed. PTO is probably the only thing that seems good here. But even with that, your team can’t function without you so you can’t take PTO.
Cons
Upper management has been the biggest complaint when it comes to my role. Certain team members have been excellent to work with. However, I have no idea who is hiring these individuals who have zero skills when it comes to their roles. Great, you worked in this industry but how does that correlate to this? It’s difficult when management wants to include these processes/integrations, and yet does not fully understand or care to learn about the processes they want to include. Management completely relies on the lower members to handle all their work. I’ve only taken PTO a couple of times and have had management call me because they are incapable of understanding the current procedures. Here’s a thought, actually hire people and actually verify that they know how to do there job. It would make things run a lot smoother. They talk about family and yet everyone is sectioned off in there own little clicks.
Lake Trust Credit Union Response8moThank you for sharing your experience with us. The Culture + Engagement department works collaboratively with Hiring Managers to make informed hiring decisions that we believe will benefit the Lake Trust team overall. The team works diligently to qualify candidates based upon the requirements for the role. We do understand the impact that the lack of staffing can have on Managers’ approval of PTO requests. Coverage needs are important which makes it critical that they approve time off in a consistent manner that supports our commitment to maintaining adequate staffing levels to support both our team and our members. I welcome the opportunity to discuss your concerns in more detail if you are open to it.
- 4.0Jul 26, 2023Member Experience ManagerCurrent employee
Pros
Company strives to create a supportive culture and work-life balance.
Cons
Not enough career growth opportunies for the team members working in branches across the state. Constant turnover. Takes 1-2 years to fully learn role and many employees leave before that 2 year mark. The Univeral Role requires employees to learn everything which leads to very few experts in handling member needs. Employees make alot of errors while learning and it requires a lot of time spent fixing problems.
Lake Trust Credit Union Response7moThank you for sharing your feedback regarding the career growth opportunities and turnover in our branches. We take pride in our dedication to internal promotions whenever feasible, although we understand that opportunities may sometimes be constrained. We take your input seriously and acknowledge the challenges you've highlighted. We understand that it takes time to fully master a role, and the turnover can hinder this process. We are actively looking into ways to address this issue and create a more supportive and nurturing environment for our team members. Your insights about the learning curve and the errors that can occur during the training process are invaluable. We are committed to refining our training programs to reduce errors and make the transition smoother. Your feedback is crucial in helping us identify areas for improvement, and we appreciate your dedication to our organization. Please know that we are actively working to make positive changes, and we encourage you to reach out with any additional suggestions or concerns. Your voice is essential in shaping the future of our team and our commitment to providing exceptional service to our members.
- 5.0Apr 24, 2023ManagerCurrent employee, more than 5 years
Pros
I've worked at a lot of places and Lake Trust checks all the boxes: great people working toward a great cause, great benefits, competitive pay, great work/life balance, great facilities, great training, great support, great perks, progressive culture... I've worked here almost 7 years and there's nothing I can complain about. Not many places have it all, but I can say confidently that Lake Trust does. I can't say enough good things about working here. If you're looking for a career change, definitely take a tour of the headquarters and you'll see what I'm talking about!
Cons
In 7 years I haven't experienced any significant cons worth mentioning. Every place has flaws, for example, one time the coffee machine broke for a week, but I survived. :)
Lake Trust Credit Union Response8moThank you for your valuable feedback and positive outlook!
- 3.0Feb 10, 2023Anonymous EmployeeCurrent employee
Pros
Good pay and benefits. Most people very are nice. Manager is nice but doesn’t understand the work we do and has very little experience in the field.
Cons
My department is not respected and our team is not motivated. The CEO only speaks your first week. After that he ignores you. Walk by him and try to speak and he does not acknowledge you. But you see him interact with the same few people all the time. There is supposedly 3 days of mandatory time in the office and that is irrational. My manager and leader are flexible and have shared that they don’t understand why we have to do it and for our team makes adjustments which I appreciate. Apparently our department keeps losing people because of this non progressive rule and the lack of understanding of our department’s role in the company. The managers on my team are nice but they seem to not be strong in our field.
Lake Trust Credit Union Response7moThank you for sharing your perspective regarding the mandatory in-office requirement. We appreciate your feedback, and it's valuable in helping us understand how certain policies impact our team members. Prior to the pandemic, all team members were working 5 days a week in office. As an organization, we have opted to maintain a slightly adjusted hybrid schedule for team members who meet the eligibility criteria. Your concerns about attrition and the perceived lack of understanding of your department's role are noted. I am open to further discussion if you would like to connect with me.
- 2.0Aug 16, 2023ManagerFormer employee, more than 8 yearsBrighton, MI
Pros
Good Medical Benefits Generous PTO Policy
Cons
Your experience depends on what group you work with.
1Lake Trust Credit Union Response7moWe appreciate your valuable feedback concerning your experience with Lake Trust. Although there can be differences between each location due to various factors, our goal remains to ensure a uniform and positive experience for all our team members. I want to emphasize that I am open to engage with you further to gain a deeper understanding of your specific experience. Please know that your insights are important to us, and we are committed to addressing any concerns or suggestions you may have. Thank you for taking the time to share your feedback.
- 4.0Apr 17, 2023Customer Service RepresentativeCurrent employee, more than 3 yearsBrighton, MI
Pros
Great place to learn, they have a great training program and a lot of people will to help if you take the time to make friends networking with departments you advocate with...ie; Credit Counsel, Fraud, Lending, IT, etc. Many great people to learn from to make your time a success.
Cons
You do have to have a thick skin, dealing with people's money isn't always pleasant. You have to be able to keep composure and remain professional while de-escalating a problem member. But.....if you establish a good relationship and help the member, you make a great experience that carries you on to the next.
Lake Trust Credit Union Response8moThank you for being a member of our team and for your review! You've highlighted a crucial aspect of our work - the need for resilience and professionalism, especially when handling sensitive matters related to our members' finances. Building positive relationships with our members, even during challenging situations, can lead to truly rewarding experiences. It's these moments of assistance and support that create a lasting impression and contribute to our overall success.
Lake Trust Credit Union Reviews FAQs
Lake Trust Credit Union has an overall rating of 3.3 out of 5, based on over 125 reviews left anonymously by employees. 54% of employees would recommend working at Lake Trust Credit Union to a friend and 54% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
54% of Lake Trust Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lake Trust Credit Union 3.3 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.
