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Important customer notice
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【Beware of fake messages! csl's 24-hour Scam Prevention Support hotline will help you check authenticity】
Scammers are currently sending text messages falsely claiming that membership points need to be redeemed before imminent expiry. These messages include a link that redirects to a fraudulent website designed to deceive users into disclosing personal and credit card information. csl strenuously reminds you to STAY ALERT to unsolicited or suspicious text messages. NEVER click on any link or disclose personal data.
Always keep these four anti-scam tips in mind:
❶ Messages legitimately sent by csl will only ever direct you to our official website / online shop at hkcsl.com, the csl app or csl’s officially verified WhatsApp team.
❷ Our official website and email addresses use the registered hkcsl.com domains.
❸ The WhatsApp account used by csl is officially registered and verified. NEVER trust WhatsApp accounts without verification.
❹ If you have any doubts about a message received, simply forward it to 6800 0123 and we will check its authenticity for you. We’re committed to helping you identify messages from unknown sources.
We hope that through the above methods, you can identify the authenticity and give you the confidence to receive our preferential information and shop with peace of mind!
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【csl can help you retrieve your stolen WhatsApp account!】
Scammers hijack WhatsApp accounts to steal money and personal information, so here’s what to do if YOUR WhatsApp account has been hijacked:
➊ Reinstall WhatsApp on your phone
➋ Enter and confirm your mobile number
➌ Enter the one-time six-digit password you receive by SMS
➍ Your account will be retrieved after you enter the six-digit password – and the hacker will be automatically and immediately logged out, without being able to get back in.
Hackers may activate two-factor authentication, so you might need to wait seven days before logging-in again. When you do login again, WhatsApp will restore only the most recent backup (if any), which means any conversations generated by the hacker cannot be restored.
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【Seven ways of preventing your WhatsApp account from being hijacked✅】
Scammers pretend to be a relative or friends of a legitimate WhatsApp user in order to obtain account verification codes. They then extort money and personal information, so we recommend the following seven measures to protect your personal data*:
➊ Enable two-step authentication for your WhatsApp account
➋ Frequently check WhatsApp settings in your devices and log out any device no longer in use or unknown to you
➌ Never disclose passwords nor registration codes to others
➍ Be cautious with links when searching for the web version of WhatsApp on the Internet. And take care NOT to click on fake WhatsApp web versions by mistake
➎ Never download and use the WhatsApp app from an unofficial source
➏ Authenticate the identity of a WhatsApp sender when you receive a message containing a borrowing or remittance request, or asking for your personal data, and
➐ Be alert when receiving unsolicited or suspicious text messages. NEVER click on any link or disclose personal data.
*Resource from: The Office of the Privacy Commissioner for Personal Data and Hong Kong Police Force’s “Cyberdefender” platform.
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【Important notice from csl: Beware of fake email and fraudulent links】
Customers are reporting receipt of email purporting to have been sent by various companies on the subject of bill refunds and outstanding payments. Recipients are being threatened with interruption to service unless they click on certain links – seemingly to expedite payment.
Make sure you don’t fall victim to scammers by remembering the following:
➊ csl will only send payment failure or bill refund notifications via letter or SMS. Customers are advised to log into “My Account” at the official csl website or app to check payment method.
➋ The official email address csl uses when issuing bill payment notification is eBillmobile@hkcsl.com.
➌ We would NEVER ask a customer to provide personal information or credit card details via email. Neither would we redirect customers to other websites.
If you have any doubts or questions, please call our customer service hotline on 2512 3123.
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