Brussels Airlines Flights and Reviews (with photos) - Tripadvisor
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Brussels Airlines

8,253 reviews
Headquarters: B. House, Brussels Airport Building 26, Diegem, Machelen Belgium B-1831
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3.08,253 reviews
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About Brussels Airlines

Airline Alliance

Star Alliance
Headquarters: B. House, Brussels Airport Building 26, Diegem, Machelen Belgium B-1831

Airline Summary

The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.
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wendy r wrote a review May 11
1 contribution
New York City - Brussels
International
Will never use this airline again. One day before trip from NY to Brussels, they notify me the flight is canceled and rebook me on a flight to Paris and tell me to take a train from there to Brussels. Ruined the vacation. Chat people disconnected me 3 times before I gave up. I've never experienced anything like this before. Now I know.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BenBenBenBen wrote a review May 10
Cambridge, United Kingdom7 contributions8 helpful votes
Brussels - Monrovia
International
I flew Brussels Airlines for business, I landed on Sunday, my luggage eventually turned up on Thursday. I don't mind too much, these things happen but Brussels Airlines has NEVER responded to a single email. NEVER, doesn't matter how many times I send it or to which email address, they ignore everything. Terrible service I would avoid dealing with them at all costs.…
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jusef K wrote a review May 10
3 contributions1 helpful vote
Brussels - Porto
Europe
…you are the best kind of people. You went out of your way and took time to help a couple of strangers save their vacation. Thank you!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sylvia b wrote a review May 10
2 contributions
Brussels - Porto
Europe
The Brussels Airlines employees at Brussel Airport saved me! I had lost my wallet on a locked plane, and they moved heaven and earth to get back inside, found my wallet with all my money and IDs still in it, and put me and my partner on a new flight! Free of charge! Thank you all so much!…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ortodox wrote a review May 9
OverTheHills73 contributions19 helpful votes
Vienna - Brussels
Europe
I was traveling to an international conference in Brussels in October 2023 and made a mistake of flying with Brussels Airline - on arrival to Brussels I have found they have lost my luggage - it was allegedly meant to be coming with a later flight on the same day but this never happened so having reported everything to BA and filled in all the required forms etc (this all took a few weeks) was informed they will pay compensation for my lost luggage as they could not find it. This was back in November 2023 - and I have since had no payment despite numerous attempts to chase this up with the company. Allegedly the BA department that deals with compensation claims can not be contacted via telephone and can only be emailed - there was a person named Milly Robertson that I had regular communication with regarding my case until it came to completing the compensation payment BA offers - but she has since stopped responding to my emails as have the BA customer service personnel/email staff. I have tried phoning to inquire about what is going on with my compensation at least a dozen times - to be told every single time that unfortunately their compensation department can not be reached by phone but that I can rest assured that the customer services have elevated my case and I will be hearing back from BA with the resolution in the following 48 hours - I am yet to hear back from BA on any of this and no one ever contacted me after my calls within 48 hours or otherwise. In summary a scam company and best avoided - I was shocked as to how many similar examples of BA denying rightful compensation rights to its own passengers I found online when searching for information on how to establish communication with them. I will never travel with this company again and have made an effort to inform all my business partners of their attitude to their own customers - my advice to anyone considering flying with them would be to look for an alternative at all cost!…
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brussels Airlines
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Brussels Airlines on november 2019.
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BenBenBenBen wrote a tip May 10
"Avoid, avoid and avoid Brussels Airline, they're dreadful."
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Ortodox wrote a tip May 9
"Avoid if you can"
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Addy K wrote a tip May 4
"DO NOT BOOK FLIGHTS WITH BRUSSELS AIRLINES!!!"
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Ottawa815 wrote a tip Apr 2024
"Choose another airline or be prepared to be discriminated and bullied."
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Flyer09767364273 wrote a tip Apr 2024
"Don't book with this company... They are not reliable "
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Round TripOne-wayMulti-city
Depart
Fri, 5/31
Return
Fri, 6/7
Travelers
1, Economy