| Country | Contacts | Lost&Found |
|---|---|---|
| ALBANIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
ARAB EMIRATES |
Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| ARGENTINA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| AUSTRALIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| AUSTRIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| BELGIUM | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST&FOUND OFFICE WITH SWISSPORT For the first five days: Tel. +32 (0)2 7883344 |
| BRAZIL | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| BULGARIA |
Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| CANADA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST & FOUND OFFICE For the first five days: Tel. 905 364 4166 Toll-Free Number +1 866 575 0059 |
| CHILE | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| CYPRUS | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST & FOUND OFFICE For the first five days: Tel: +357 26007261 |
| CZECH REPUBLIC | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST&FOUND OFFICE For the first five days: Tel. +420 220 116 298 |
| DENMARK | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| EGYPT | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com
|
LOST & FOUND OFFICE — Cairo Airport For the first five days: Tel. +2 02 2696 6354 Working hours: daily from 9:30am to 1:30pm |
| FINLAND | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| FRANCE | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| GERMANY | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
Berlin (Tegel) Tel: +49 30 609175706 +49 1622552351
Email: LOSTANDFOUND.BER.WPAS.servicecenter@wisag.de
Opening Hours: Mo-Fr 8:00am – 6:00pm, Sa+Su 8:00am-4:00pm)
Tel.: +49 69 690-20439
Email: LF.FRA.WPAS.Servicecenter@wisag.de
Monday-Sunday 9:00am - 1:30pm
Munich Tel.: +49 89 975 92240
Email: baggage.aerogate@munich-airport.de
Opening hours Mondays - Sundays: 07.00h-18.00 h
Düsseldorf Tel: 49 211 421 72244 Email:
|
| GREECE |
Ticket refunds send your request to alitaliarefunds@alitalia.com
|
ATHENS LOST&FOUND OFFICE For the first five days: Tel. +30 2103530530 or +30 2103530585 THESSALONIKI LOST&FOUND OFFICE ("MACEDONIA" INTERNATIONAL AIRPORT) For the first five days: Tel.: +30 2310489066 Fax: +30 2310489062 |
| HUNGARY | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| INDIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| IRELAND | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| ISRAEL | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| ITALY | INFORMATION, BOOKINGS AND PURCHASES From Italy: Tel. 89 20 10 From abroad: Tel. +39 06 65649 SPECIAL/MEDICAL ASSISTANCE Tel. 06 65640 |
FLIGHT INFORMATION Text +39 339 99 44222 Tel. 800 650055 |
| JAPAN | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST & FOUND OFFICE (arrival with flights from Japan) For the first five days: NARITA: 0476 32 9611 2:30pm–4:00pm) |
| KOREA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| KUWAIT | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| LEBANON | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
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| MALTA |
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| MONTENEGRO | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| MEXICO |
Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com
|
AIRPORT (AICM)
Counters: Terminal 1, room F1
Lounge: “The Grand Lounge Elite”, Terminal 1
Alitalia offices in airport at Terminal 1, second floor.
Passenger Services at the airport on Tuesdays, Thursdays and Sundays from 4:00 p.m. to 10:00 p.m.
For assistance baggage please contact the Customer Center |
| NETHERLANDS | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| NORWAY | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| POLAND | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| PORTUGAL | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| RUSSIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| SERBIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST & FOUND OFFICE — Belgrade Airport For the first five days: Tel. +381 11 2094854 |
SOUTH AFRICA |
Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| SPAIN | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
SWEDEN |
Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| SWITZERLAND | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST&FOUND OFFICE For the first five days: Fax +041 22 817 4475 |
| TUNISIA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| UKRAINE | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
|
| UNITED KINGDOM | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
Contact Lost & Found For first 5 Days: - London Heathrow + 44 (0) 7887570887. hours open 08:30- 17.00 Daily - London City +44 (0) 2032032325, Monday to Friday: 07:00-21:00, Saturday: 07:00-12:00 and Sundays 12:30-21:00 |
| UNITED STATES OF AMERICA | Assistance, enquiries or changes of your travel plans: alitaliaassistance@alitalia.com Ticket refunds send your request to alitaliarefunds@alitalia.com Customer Relations: MyExperience@alitalia.com |
LOST & FOUND OFFICE For the first five days: Tel. 1-800 905 9992 |
ALITALIA IN EXTRAORDINARY ADMINISTRATION