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Help alexa says she's having trouble connecting to the Internet, but executes the commands

As the title says.

If I say "alexa turn off the living room lights" she'll say that she's " having trouble connecting to the internet", but she'll execute the command.

Another scenario is I dropped in on my daughter upstairs and when I was finished I said "alexa hang up" she complained she's "having trouble connecting to the internet" but continued to happily still communicate with my daughter, I had to disconnect the power to make it hangup

Any ideas?

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u/Ahviaa224 avatar

Unplug it for about a minute and plug it back it. I have one that does this fairly often.

u/mickAMMO avatar

Maybe not the internet, but the Amazon cloud to respond verbally 🤷

u/Panda-Head avatar

Ours occasionally does that. We re-plug it and it seems to be ok once it's back on.