Aeroflot Flights and Reviews (with photos) - Tripadvisor
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Aeroflot

20,825 reviews
Headquarters: Арбат ул, 1, Moscow Russia 119019
Overview
4.020,825 reviews
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Aeroflot

Airline Alliance

SkyTeam
Headquarters: Арбат ул, 1, Moscow Russia 119019

Airline Summary

Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2018, Aeroflot carried 35.8 million passengers (55.7 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 149 destinations in 53 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 249-strong fleet is one of the youngest of any airline worldwide that operates more than 100 aircraft. The airliners are configured with either two cabins (Business Class and Economy Class) or three cabins (Business Class, Premium Economy (“Comfort Class”) and Economy Class). Aeroflot’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.
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Linda S wrote a review May 20
Russia6 contributions3 helpful votes
Moscow - Khabarovsk
Domestic
Nice plane, good service, polite flight attandants always ready to help or to offer you extra snacks or drinks. Def worth US$200.00 for the long-haul flight.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nassim K wrote a review May 18
Bophut, Thailand1 contribution
Bangkok - Paris
International
Worst company ever. Almost 4 years now that I’m asking for a refund for a cancelled flight due to Covid. Still now I even have a clear answer on how to proceed.
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anton F wrote a review Mar 2024
Yuzhno-Sakhalinsk, Russia1 contribution
Vladivostok - Moscow
Domestic
terrible company, disgusting attitude towards their passengers, constantly shirking responsibility, prices for flights in Russia and abroad are too high and not worth the price, especially the way they serve on board, portions and food rations are too poor, this is especially evident on flights international, everything is in restrictions, flights to all directions are delayed without explanation, they do not fly to all cities of Russia, despite the fact that some regions of the country allocate money for the company to transport their compatriots, luggage is lost and broken and they don’t even charge for it their responsibility, if in some emergency situation decisions are made very slowly and everything needs to be done through the main office of the company, prices for foreign countries are too high compared to foreign companies that are 1000 times better than them, the mileage accumulation program has turned into a complete rip-off, visit the business lounge only 3 hours before departure, when all over the world you can visit this lounge as much as you like, whenever you want, and it doesn’t matter when you came to visit it, it was funny to hear that this rule was invented by the company’s management, accrual of miles for flights, as they said, is a complete rip-off, for flights they give too little compared to other foreign airlines, I do not recommend this airline for flights abroad and in Russia
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sāsvata D wrote a review Mar 2024
1 contribution
Moscow - Istanbul
Europe
No comparaison with S7, who is more human and compassion to them customers. I have cash problem since foreigners credit card can’t be used in Russia. I havent enought to pay my luggage. I finally find someone to help but my luggage who is small size arrived full broken, like they trow it from the flight. I deposit complain since it’s special samsunglite suitcase really expensive and can’t break that much easy…. Let see how it will end and if I will get money back. It was first time I use Aeroflot and I don’t recommend, S7 is far away better in every level.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kay O wrote a review Mar 2024
3 contributions1 helpful vote
Dublin - Bangkok
International
They are a scam they canceled my flights and 3 yrs on I am still waiting on my refund!! 700€ robbed from me! DIRT!! Do not go near this airline!!
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nassim K wrote a tip May 18
"Avoid this company"
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Sāsvata D wrote a tip Mar 2024
"Look for S7 company"
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Julian wrote a tip Feb 2024
"Try to avoid. "
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Ellie B wrote a tip Sep 2023
"Dont fly with them"
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Deshy Sihombing wrote a tip Jan 2023
"Keep the good work"
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Round TripOne-wayMulti-city
Depart
Fri, 6/14
Return
Fri, 6/21
Travelers
1, Economy