Complimentary support provides free support via telephone and/or webmail for setup, installation, assembly, and connectivity. Most of our channel products are entitled to one year of complimentary support from Adaptec during normal business hours. This complimentary support period begins at the time of purchase.

• Visit our support site at www.adaptec.com/en-us/support/.
• Search ASK, the Adaptec Support Knowledgebase.
• ASK Us, support via email is available. Your TSID or Serial Number will be required.
• Please note: Support options vary by product. Complimentary Support may not be available for your product.
• More information on how to Contact Us.

How long is the hardware warranty for Adaptec hardware?
Most Adaptec hardware products come with a three year hardware warranty.

If you contact technical support outside of your complementary support period but within your hardware warranty, you will need to pay for a support incident in order to get help from our support experts. However, if we determine that the issue is a problem that is covered under your hardware warranty, we will process a full refund of the support incident purchase price.

Adaptec does not offer out-of-warranty repair.

Contact our technical support department if you are unsure about the support and/or warranty period for your product. We need the serial number of the product to determine these periods.

Adaptec is committed to assisting customers with the highest quality of service. Adaptec does not tolerate in any way unprofessional levels of communication such as abusive or threatening language or behavior. Adaptec reserves the right to deny support to individuals who communicate in an abusive, threatening, or unprofessional manner.

Support Options reflect Adaptec's current Support Policies and do not constitute a warranty for support. Your agreement with Adaptec for the use of your Adaptec product or products is governed by the end user license agreement accompanying the purchased product. Adaptec reserves the right at any time to change its Support Options and Policies without notice to the end user.