HP Total Care - Product Lifecycle | HP® Official Site

HP recommends Windows® 7.

HP Total Care owner services

Award-winning service and support

For the life of your product and beyond

We’re here to provide HP/ Compaq product owners with quick, courteous and knowledgeable assistance. Be sure to extend the many benefits of HP Total Care beyond the initial warranty period, and protect your investment.

Out-of-warranty support

If you own HP/Compaq products no longer covered by standard HP warranty or extended service plans, you can still get outstanding manufacturer-direct HP tech support. Simply call HP Total Care at 1-800-474-6836 (1-800-HP invent) or 1-800-652-6672 (1-800-OK Compaq) and our Total Care support technicians will offer you:

  • Tech support for a one time incident or get an even greater value with unlimited assistance for one full year
  • One-hour e-mail response to any question as well as real-time chat
  • A support website full of troubleshooting hints and diagnostics
  • Upgrades for your HP imaging and printing products
  • Repair options for older HP/Compaq desktop and notebook PCs

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Visit HP Customer Care for information on specific products and services that meet your needs. Have the latest and greatest support information at your fingertips whenever you need it. Receive priority assistance, 24/7, on your in- and out-of-warranty products – and you’ll rest a whole lot easier. Learn more, with our easy to use online tutorial for Customer Care, showcasing all the support capabilities and information available to you on our support Web site.

Upgrade your HP/Compaq products

Ordering HP Total Care service upgrades for your HP/Compaq products is easy. Just click and select the option that best meets your needs.

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The Planet Partners™ recycling service is an easy way to recycle any brand of computer equipment or HP printing supplies.

Single product warranty upgrade

If you are looking to purchase a warranty upgrade for a single HP or Compaq product, call 1-888-999-4747 or click on one of the links below to purchase at the Home and Home Office Store.

    Dropdown arrowSelect a product

    Systems may require upgraded and/or separately purchased hardware to take full advantage of Windows 7 functionality. Not all features are available in all editions of Windows 7. See http://www.microsoft.com/windows/windows-7/ for details.

    Purchase an extended service plan today:

    HP has service plan advisors who are specifically trained on HP Total Care extended service plan product offerings.

    Call 1-866-234-1377 to purchase