京都全日空皇冠假日酒店位於二條城正前方，距離二條城前驛最近的出口僅隔兩條街，不過最近的出口沒有電（扶）梯，僅馬路對面的出口有。酒店步行距離內也有幾個公車站，酒店還貼心地在給客人的地圖上詳細列出了從酒店到京都主要景點的最佳公共交通路線。
入住前的溝通令人十分失望。酒店對電郵的回應速度很慢，有時完全誤解了我寫的內容，用英語打電話也非常困難，難以實質對話。好在，所有問題都在入住時得到解決，前檯人員非常願意處理問題，且因為我是優悅會鑽石菁英會員，也主動提供了延遲退房。我們預訂了2個房間，結果升等到2種大小相似但非常不同的房間。一間房家具較老，但可以在不同時間欣賞到二條城不同的景色；另間房配有非常新的家具、現代化但分離的浴室與廁所，還有窗邊的軟墊座椅。能同時體驗傳統與現代的豪華真的很棒。
自助早餐擺設豐富多樣，但通常需要排隊進入餐廳。我們特別喜歡製作新鮮榨取橙汁的機器。優悅會鑽石菁英會員還可獲得免費的Santeloi游泳池和三溫暖設施通行證，不過Santeloi開放時間相當有限（僅下午和晚上較早的時間），所以我們沒有時間體驗。辦理入住和退房手續都非常有效率。總的來說，在我們抵達酒店後，這是一次非常愉快的住宿。
The ANA Crowne Plaza Hotel Kyoto is situated right in front of Nijo-jo and merely a couple of blocks from the nearest exit of the Nijo-jo-mae station. The nearest exit does not have an escalator or elevator; only the exit across from the road does. There are also several bus stations within walking distance of the hotel, and the hotel nicely compiled the best public transportation routes from the hotel to Kyoto's major attractions on the map given to guests.
Communication prior to arrival was a major disappointment. The hotel was slow in responding to emails and, at times, completely misunderstood my message. Phone conversations in English proved difficult and did not get me anywhere. Fortunately, all issues were resolved at check-in, and the front desk receptionist was very resourceful and took the responsibility for sorting things out. He also proactively offered late check-out as I am an IHG One Diamond Élite member. We booked 2 rooms and were given upgrades to 2 very different kinds of rooms of similar sizes. One room has dated furniture but a very nice view of Nijo-jo that can vary significantly at different times of the day. The other room has refreshed furniture, a modern bathroom and a toilet that are separated, as well as some padded seats by the window. It was great to experience both traditional and contemporary luxury.
The buffet breakfast spread was nice and diverse, but there...京都全日空皇冠假日酒店位於二條城正前方，距離二條城前驛最近的出口僅隔兩條街，不過最近的出口沒有電（扶）梯，僅馬路對面的出口有。酒店步行距離內也有幾個公車站，酒店還貼心地在給客人的地圖上詳細列出了從酒店到京都主要景點的最佳公共交通路線。
入住前的溝通令人十分失望。酒店對電郵的回應速度很慢，有時完全誤解了我寫的內容，用英語打電話也非常困難，難以實質對話。好在，所有問題都在入住時得到解決，前檯人員非常願意處理問題，且因為我是優悅會鑽石菁英會員，也主動提供了延遲退房。我們預訂了2個房間，結果升等到2種大小相似但非常不同的房間。一間房家具較老，但可以在不同時間欣賞到二條城不同的景色；另間房配有非常新的家具、現代化但分離的浴室與廁所，還有窗邊的軟墊座椅。能同時體驗傳統與現代的豪華真的很棒。
自助早餐擺設豐富多樣，但通常需要排隊進入餐廳。我們特別喜歡製作新鮮榨取橙汁的機器。優悅會鑽石菁英會員還可獲得免費的Santeloi游泳池和三溫暖設施通行證，不過Santeloi開放時間相當有限（僅下午和晚上較早的時間），所以我們沒有時間體驗。辦理入住和退房手續都非常有效率。總的來說，在我們抵達酒店後，這是一次非常愉快的住宿。
The ANA Crowne Plaza Hotel Kyoto is situated right in front of Nijo-jo and merely a couple of blocks from the nearest exit of the Nijo-jo-mae station. The nearest exit does not have an escalator or elevator; only the exit across from the road does. There are also several bus stations within walking distance of the hotel, and the hotel nicely compiled the best public transportation routes from the hotel to Kyoto's major attractions on the map given to guests.
Communication prior to arrival was a major disappointment. The hotel was slow in responding to emails and, at times, completely misunderstood my message. Phone conversations in English proved difficult and did not get me anywhere. Fortunately, all issues were resolved at check-in, and the front desk receptionist was very resourceful and took the responsibility for sorting things out. He also proactively offered late check-out as I am an IHG One Diamond Élite member. We booked 2 rooms and were given upgrades to 2 very different kinds of rooms of similar sizes. One room has dated furniture but a very nice view of Nijo-jo that can vary significantly at different times of the day. The other room has refreshed furniture, a modern bathroom and a toilet that are separated, as well as some padded seats by the window. It was great to experience both traditional and contemporary luxury.
The buffet breakfast spread was nice and diverse, but there was usually a waiting line to get into the restaurant. We particularly liked the machine that makes freshly squeezed orange juice. IHG One Diamond Élite members also get free passes to access the Santeloi pool and sauna facilities, although the opening hours are quite limited (afternoon and early evening only), so we did not have time to try. Check-in and check-out were both very efficient. Overall, it was a very good stay once we actually arrived at the hotel.More
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