Exposing The Fake McAfee Subscription Renewals Scamming Victims

Exposing the Fake McAfee Subscription Renewals Scamming Victims

The McAfee subscription renewal scam uses deceptive emails, texts, and phone calls pretending to be from McAfee in order to swindle money and information from recipients. Slick social engineering techniques are used to coerce victims into unnecessary payments, expensive subscription renewals, and even handing over remote access that allows criminals to infiltrate their devices.

In this comprehensive exposé, we’ll break down exactly how the McAfee subscription renewal scam tricks victims through:

  • Fake renewal emails and texts
  • Follow-up scam support calls
  • Manipulation tactics for remote access
  • Services and payments extracted under false pretenses
  • Ongoing fraudulent charges

With insight into the inner workings of this insidious grift, you’ll be armed with the knowledge to recognize, avoid, and prevent the McAfee renewal scam from making you its next target.

Overview of the McAfee Subscription Renewal Scam

The McAfee subscription renewal scam is one of the most insidious tech support scams active today, using social engineering tactics and technical trickery to deceive countless victims. These complex scams exploit the widespread reliance on McAfee antivirus software by sending fake renewal notices and invoices to recipients.

The professional-looking phishing emails and text messages impersonate communications from McAfee or an affiliated billing entity. They typically claim your current McAfee subscription is expiring soon and an automatic payment has been processed to renew it for another term, usually citing an inflated price between $200-$500.

The scam messages also include customer support phone numbers for you to call if you want to cancel or dispute the bogus renewal charge. Unsuspecting recipients, thinking this payment has already been taken from their account, call the number assuming it will connect them with McAfee’s billing department.

However, this routes them directly into sophisticated scam call centers where criminals posing as McAfee customer service agents are ready to exploit victims’ concerns. Using manipulative psychological tactics and outright lies about computer security threats, the scammers trick victims into handing over money, remote access to their devices, or sensitive personal information.

From there, the criminals can steal financial and identity data, install malware, demand unnecessary payments for fake services, hold systems ransom, resell victims’ details on the dark web, and more.

According to McAfee’s in-depth research into these scams, over 12,000 people per month on average fall prey, resulting in estimated losses exceeding $72 million so far. Yet the true scope is likely even larger due to extensive underreporting.

Some examples of the highly convincing fake renewal emails used to initiate the scam include:

  • Email subject “Your McAfee subscription payment receipt” from billing@mcafee-membership.com
  • Message claims your 5-device Total Protection plan for $299.99 was automatically renewed per your request
  • Sender address billingdept@mcafeeplans.com
  • Message asks you to call billing with any questions about the charge

Other deceptive emails and SMS texts seen in real scams include:

  • Urgent text warning your McAfee subscription expired today and your computer is at risk
  • Email stating your credit card on file was declined for the McAfee auto-renewal so you must call immediately
  • Notice that your McAfee subscription will end soon and payment of $399.99 has been initiated
  • Email that your McAfee order for $299.99 has shipped and to call support if issues arise

As these examples demonstrate, scammers go to great lengths to spoof legitimate McAfee subscription expiry warnings and receipts. The urgency, mild confusion, and concern over surprise charges give recipients every reason to contact who they believe is McAfee’s billing department. In reality, they are calling criminals who are ready to socially engineer victims into giving up control of their devices and money.

According to McAfee, over half of the recipients targeted by these scam messages didn’t even have an active McAfee subscription at the time, proving just how fabricated the renewals are. Yet the convincing branding and real payment details make this scam frustratingly effective. With so much on the line, it’s crucial to be aware of the warning signs when targeted by this fraud.

Let’s explore exactly how this renewal fraud ticks its victims.

How the McAfee Subscription Renewal Scam Works Step-by-Step

The McAfee subscription scam begins with an unsolicited email or SMS text cleverly impersonating a legitimate company message. It ensnares recipients through the following steps:

Step 1: Fake Renewal Email or Text Arrives

The initial scam contact comes via:

  • An email made to appear it’s from McAfee or an affiliated company
  • A text message with just enough McAfee branding to seem credible

These messages are engineered with specific triggers to spur recipients to call:

  • An urgent warning your McAfee subscription is expiring
  • A notice your automatic renewal payment has been processed
  • An amount like $299.99 or $399.99, higher than average renewal rates
  • Instructions to call a provided “billing” number to address the charge

Fear of an unwanted charge or interrupted antivirus protection motivate recipients to call.

Step 2: The Recipient Calls the Scam Number

When a worried recipient calls the number provided, the scam progresses to the next phase. A friendly scammer posing as McAfee customer support answers.

Their initial approach includes:

  • Greeting you warmly and thanking you for being a McAfee customer
  • Verifying your name, number, McAfee subscription details
  • Apologizing for the renewal confusion
  • Offering to review your account and sort out the billing issue

This helps build rapport quickly so you trust them as they transition into concern about your computer’s security.

Step 3: Scammer Raises Alarms about Your Computer

Shortly after appearing helpful, the mood shifts as the scammer gravely warns you of serious issues detected on your device, including:

  • Your subscription expired leaving you open to threats
  • Viruses, malware, or other attacks compromising your data
  • Severe vulnerabilities or errors putting your identity at risk
  • Hard drive failure, connectivity issues, or hacking attacks

Whatever fictional crisis they invent, it’s presented as time-sensitive to trigger stress and urgency to address it immediately.

Step 4: Scammer Gains Remote Access to “Fix Issues”

Once sufficiently alarmed, you’re told remote access is needed so their “technicians” can diagnose and resolve the problems directly. Tactics to gain access include:

  • Instructing you to download remote access software like TeamViewer
  • Enticing you to sign into a screen sharing website they control
  • Guiding you to access your router’s remote management settings
  • Getting credentials to link your devices through a VPN or other means

Any remote access provides scammers the full ability to control your computer remotely.

Step 5: Fake Services and Payments Demanded

With access secured, scammers spring their trap:

  • Running scripts that populate warnings of viruses, malware, or data breaches
  • Performing phony scans and removal of non-existent infections
  • Showing fabricated error messages indicating hardware, network, or data issues
  • Pretending to optimize and improve your computer’s security protections

After this dramatic charade, they insist on payment for their “expert” services, including:

  • Highly overpriced long-term McAfee subscription renewals
  • Unnecessary anti-hacking or performance software
  • Demanding gift cards to process your “refund” for the fake renewal charge
  • Tricking you into logging into your online banking so funds can be stolen

Most victims comply, not realizing the true motivations at play.

Step 6: Repeated Attempts to Scam More Money

Unfortunately, paying scammers rarely ends the scam. As long as they have your contact information, they’ll persist through:

  • Future calls weeks or months later about your subscription expiring again
  • New urgent problems supposedly identified that require more remote access
  • Further inflated payments for unnecessary software or services
  • Repeated gift card demands to process an endless string of illusory refunds

Without cutting off contact completely, victims can be harassed for months on end as scammers exploit them again and again.

How to Spot This Scam Before Becoming a Victim

With scammers sending such convincing fake McAfee renewal notices, how can you spot the signs to avoid getting ripped off? Watch for these common red flags indicating an unsolicited email, text or call is likely the McAfee subscription scam rather than legitimate:

  • The sender’s email address or domain doesn’t match an official McAfee one like @mcafee.com.
  • Your name is missing, using a generic greeting like “Dear McAfee customer” instead.
  • The message includes urgent language about taking immediate action to avoid threats.
  • The renewal fee seems randomly inflated, like $299 or $399.
  • The notice states your plan was already renewed and paid without authorization.
  • Instructions provided to call an unfamiliar phone number about the charge.
  • The phone number has a non-standard or international area code.
  • Contact information doesn’t match verified McAfee support lines and addresses.
  • You didn’t request or approve any automatic renewal agreement with recurring charges.
  • The caller insists on remote access to address suspiciously urgent security issues.

Cross-checking any questionable renewal against these telltale indicators of fraud can prevent you from becoming another victim. When in doubt, confirm directly with McAfee through official verified channels.

What to Do If You’ve Already Fallen Prey to This Scam

Once scammers have your money or device access, it can feel hopeless. But taking the following steps can help minimize damages from the McAfee subscription scam:

1. Immediately Contact Banks and Gift Card Companies

If you paid any amount via gift cards, report it immediately to the retailer’s customer service team. Unused cards may potentially be refunded or rendered useless to scammers.

Likewise alert your bank about any directly stolen funds. Fraudulent transactions authorized in the past 24-48 hours can possibly be reversed, protecting your accounts from further plundering.

2. Reset All Passwords Used While Scammers Had Access

Assume any credentials entered while they controlled your device are compromised. Change passwords for email, financial accounts, retailer profiles, and any other accessed apps or sites. Opt for unique, complex passwords for each account.

3. Run Security Scans to Check for Malware or Spyware

Run full antivirus scans using software like Malwarebytes. Reboot into safe mode first, as some malware hides when operating normally. Removing any traces left behind eliminates persisting access vulnerabilities.

4. Review Financial Statements for Further Fraud

Carefully check bank and credit card statements routinely to catch any repeat scam charges or misuse of your financial information. Report unauthorized transactions immediately to improve recovery chances and limit losses. Consider setting up account alerts as well.

5. Block Scammer Communications and Report Them

Prevent future exploitation by blocking all phone numbers, emails, or other contact channels used by scammers. File detailed scam reports with the FTC, FBI IC3, BBB, McAfee, and other enforcement groups. Your information contributes to getting these criminal rings shut down.

How to Remove Unwanted Apps and Malware

If you have accidentally downloaded unwanted programs or malware from a pop-up scam, you can find below a full malware removal guide.

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Browser hijackers, unwanted apps, and adware can infect Windows, Mac, iOS, or Android devices, so we’ve covered below all these operating systems. Depending on which operating system is installed on your device, please click on the operating system icon below and follow the displayed steps.
Remove Unwanted Apps and Malware from Windows

Remove Unwanted Apps and Malware from Windows

To remove Unwanted Apps and Malware from your computer, follow these steps:

STEP 1: Uninstall malicious programs from Windows

In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.

Windows 11Windows 10Windows 8Windows 7
  1. Press the Windows key + I on your keyboard to open the Settings app.

    First, open Windows Settings by pressing Windows+I on your keyboard. You can also right-click your Start button and select “Settings” from the list.
    Windows 11 Open Settings

  2. In the Settings app, click on “Apps” and then “Apps & features”.

    When Settings opens, click “Apps” in the sidebar, then select “Apps & Features”.

    Windows 11 Apps and Feature

  3. Find the malicious program in the list of installed apps and uninstall it.

    In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a malicious program, click the three dots button beside it and select “Uninstall” in the menu that appears.

    Windows 11 Uninstall malicious program

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
  4. Follow the prompts to uninstall the program.

    In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
    Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.

    Windows 11 Confirm Uninstall

  1. Press the Windows key + I on your keyboard to open the Settings app.

    Press the Windows key + I on your keyboard to open the Settings app. You can also ope the Settings app by clicking the Start button on the taskbar, then select “Settings” (gear icon).
    Windows 10: Click the Start button then click on Settings

  2. In the Settings app, click on “Apps”.

    When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.

    Windows 10: Click on Apps

  3. Find the malicious program in the list of installed apps and uninstall it.

    In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a malicious program, click on it and select “Uninstall” in the menu that appears.

    Windows 10: Uninstall malware from Windows

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
  4. Follow the prompts to uninstall the program.

    In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
    Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
    Windows 10: Complete the uninstall process

  1. Go to “Program and Features”.

    Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
    Right click on Start and select Programs and Features

  2. Search for malicious program and uninstall it.

    The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.

    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.

    Select malicious program then click on Uninstall

  3. Follow the on-screen prompts to uninstall malicious program.

    In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.

  1. Open the “Control Panel”.

    Click on the “Start” button, then click on “Control Panel“.
    Windows 7 go to Control Panel

  2. Click on “Uninstall a Program”.

    When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
    Select Uninstall malicious program from Control Panel

  3. Search for malicious programs and uninstall them.

    The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any suspicious or unknown program, then click to highlight it, then click the “Uninstall” button.
    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.

    Uninstall malware from Windows 7

  4. Follow the on-screen prompts to uninstall malicious program.

    In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.

If you are experiencing difficulty while attempting to uninstall a program, you can use Revo Uninstaller to completely remove the unwanted program from your computer.

Now that the malicious programs have been removed from your computer, we can proceed with the next step in this guide.

STEP 2: Reset browsers back to default settings

In this step, we will remove spam notifications,  malicious extensions, and change to default any settings that might have been changed by malware.
Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.

ChromeFirefoxMicrosoft EdgeInternet Explorer
Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Click the three dots in the top-right corner and then click on “Settings”.

    Open Chrome and click on the menu button (represented by three vertical dots) in the top right corner of the window. In the dropdown menu that opens, click “Settings“. Click on the Chrome menu button then on the Settings button
  2. Click “Advanced”.

    Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. In the left sidebar, click on the “Advanced” link. Click on the Advanced link
  3. Click “Reset and clean up”.

    In the left sidebar, under the “Advanced” section, click on “Reset and clean up“. Click Reset and clean up button
  4. Click “Reset settings to their original defaults”.

    In the main window, the “Reset and clean up” section is visible, as shown in the screenshot below. Click on “Reset settings to their original defaults“. Click on Reset settings to their original defaults
  5. Click “Reset settings”.

    A confirmation dialog will now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button. Click on Reset Settings to restore Google Chrome to its default settings
  6. (Optional) Reset Chrome Data Sync.

    In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button. Chrome Sync Reset
Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Click the three horizontal lines in the top-right corner and then click on “Help”.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Click on the Firefox Menu button then select Help button

  2. Click “More troubleshooting information”.

    From the Help menu, click on “More troubleshooting information“.
    Click More Troubleshooting Information

  3. Click on “Refresh Firefox”

    When the “Troubleshooting Information” page opens, click on the “Refresh Firefox” button.
    Click on Refresh Firefox

  4. Confirm that you want to reset your browser settings.

    To finish the reset process, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Click again on Refresh Firefox button

  5. Click “Finish”.

    Firefox will now close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.

    Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Click the three dots in the top-right corner and then click on “Settings”.

    In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.
    Click the three dots in the top-right corner and then click on Settings

  2. Click on “Reset Settings”.

    On the left side of the window, click on “Reset Settings“.
    Click Reset Settings option

  3. Click on “Restore settings to their default values”.

    In the main window, click on “Restore settings to their default values“.
    Select Restore settings to their default values

  4. Click “Reset”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset” button.
    Click Reset to reset your browser
    Microsoft Edge will now erase all your personal data, browsing history, and disable all installed extensions. Your bookmarks, though, will remain intact and still be accessible.

Reset Internet Explorer to default settings

We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.

  1. Go to “Internet Options”.

    Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.

  2. Select the “Advanced” tab, then click “Reset”

    In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.

  3. Click on “Reset”.

    In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.

  4. Click on “Close”.

    When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
    Close your browser and then you can open Internet Explorer again.

STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs

In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.

  1. Download Malwarebytes for Windows

    You can download Malwarebytes by clicking the link below.

    MALWAREBYTES FOR WINDOWS DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes)
  2.  

    Install Malwarebytes

    After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.

    MBAM1
  3. Follow the On-Screen Prompts to Install Malwarebytes

    When the Malwarebytes installation begins, the setup wizard will guide you through the process.

    • You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.

      MBAM3 1
    • Malwarebytes will now begin the installation process on your device.

      MBAM4
    • When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.

      MBAM6 1
    • On the final screen, simply click on the Open Malwarebytes option to start the program.

      MBAM5 1
  4. Enable “Rootkit scanning”.

    Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.

    MBAM8

    In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.

    MBAM9

    Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.

  5. Perform a Scan with Malwarebytes.

    To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.

    MBAM10
  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.

    MBAM11
  7. Quarantine detected malware

    Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.

    MBAM12

    Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.

    MBAM13

  8. Restart your computer.

    When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.

    MBAM14

STEP 4: Use HitmanPro to scan your computer for badware

In this next step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.

HitmanPro is a second-opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.

Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is no limit on scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the cleanup.

  1. Download HitmanPro.

    You can download HitmanPro by clicking the link below.

    HITMANPRO DOWNLOAD LINK
    (The above link will open a new web page from where you can download HitmanPro)
  2. Install HitmanPro.

    When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on the HitmanPro file

    You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.

    Windows asking for permissions to run the HitmanPro setup

  3. Follow the on-screen prompts.

    When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.

    Click Next to install HitmanPro on your PC

    HitmanPro final installer screen

  4. Wait for the HitmanPro scan to complete.

    HitmanPro will now begin to scan your computer for malicious programs.
    HitmanPro scans your computer for any infections, adware, or potentially unwanted programs that may be present

  5. Click on “Next”.

    When HitmanPro has finished the scan, it will display a list of all the malware that it has found. Click on the “Next” button to have HitmanPro remove the detected items.

    HitmanPro scan summary. Click Next to remove malware

  6. Click on “Activate free license”.

    HitmanPro may now require to activate the free 30-days trial to remove the malicious files. To do this, click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.
    Click on the Activate free license button

    When the malware removal process is complete, it will display a screen that shows the status of the various programs that were removed. At this screen, you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

STEP 5: Use AdwCleaner to remove adware and malicious browser policies

In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.

AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. This on-demand scanner includes a lot of tools that can be used to fix the side effects of adware. browser hijackers and other malware.

  1. Download AdwCleaner.

    You can download AdwCleaner by clicking the link below.

    ADWCLEANER DOWNLOAD LINK

    (The above link will open a new web page from where you can download AdwCleaner)
  2. Double-click on the setup file.

    Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
    Download AdwCleaner on your computer

    AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.

    Windows ask if you want to run AdwCleaner

  3. Enable “Reset Chrome policies” to remove malicious browser policies.

    When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable “Reset Chrome policies“.

    Enable Reset Chrome policies to remove malicious browser policies

  4. Click on the “Scan” button.

    On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

    Click on Scan to start a AdwCleaner scan

  5. Wait for the AdwCleaner scan to finish.

    AdwCleaner will now scan your computer for malware. This process can take a few minutes.

    AdwCleaner scanning for adware and other malware

  6. Click on “Quarantine” to remove malware.

    When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button to remove the malicious programs from your computer.

    Click on Quarantine to remove malware

  7. Click on “Continue” to remove the malicious programs.

    AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. Click on the “Continue” button to finish the removal process.
    Click Continue to remove malicious files

    AdwCleaner will now delete all detected malware from your computer. When the malware removal process is complete, you may be asked to restart your computer.

Your computer should now be free of Unwanted Apps and Malware and other malware.

If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from Macs

Remove Unwanted Apps and Malware from Mac

To remove Unwanted Apps and Malware from your Mac, follow these steps:

STEP 1: Remove malicious profiles

Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.

In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:

  1. Open “System Preferences”

    From the Apple menu, select System Preferences.

  2. Search for “Profiles”

    When the System Preferences window opens, search for the Profiles icon.
    Search for Profiles in System Preferences

    If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.
  3. Remove the malicious profiles

    If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.
    Remove malicious profiles from your Mac

STEP 2: Delete malicious apps

In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.

  1. Quit the malicious programs

    On the Apple menu bar, in the top-right corner, if you see any unknown or suspicious icon, click on it and then select Quit.

  2. Open “Finder”

    Click the Finder application on your dock.
    Open Finder

  3. Click on “Applications”

    In the Finder left pane, click on “Applications“.
    Click on Applications

  4. Find and remove the malicious app.

    The “Applications” screen will be displayed with a list of all the apps installed on your device. Scroll through the list until you find the malicious app, right-click it, and then click “Move to Trash”.

    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Here are some known malicious programs: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, or WebDiscover.

    Find malicious programs and Remove It

  5. Click “Empty Trash”

    On the dock, right-click on the trash icon and select “Empty Trash”. Doing so deletes the Trash’s contents, including the program that you just sent to the Trash.
    Empty Trash

  6. Find and remove the malicious files

    1. Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.Go to Folder mac
    2. Type or copy/paste each of the below paths into the window that opens, then click Go.
      • /Library/LaunchAgents
      • ~/Library/LaunchAgents
      • /Library/Application Support
      • /Library/LaunchDaemons
      Type the commands in the Go to Folder window

    3. Look out for any suspicious files that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. These are some known malicious files: “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, or “com.myppes.net-preferences.plist”. When you find a malicious file move it to the Trash.

STEP 3: Reset browsers back to default settings

In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware.
For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.

Safari BrowserChrome for Mac BrowserFirefox for Mac Browser
Remove malicious extensions and settings from Safari

To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.

  1. Go to Safari’s “Preferences”.

    On the menu bar, click the “Safari” menu and select “Preferences”.
    On the Menu bar Click on Safari then Preference

  2. Check Homepage.

    This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.

    Change Homepage in Safari

  3. Click “Extensions”

    Next, click on the “Extensions” tab.
    Click on Extensions MacOS

  4. Find and uninstall malicious extensions.

    The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
    Click on Uninstall to remove malicious extension

  5. Remove spam notifications ads

    Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.

    Deselect Allow websites to ask for permission to send push notifications

  6. Remove all data stored by websites on your computer.

    In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
    Click Manage Website Data

    In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.

    Click Remove All Website Data

  7. Empty Safari Caches.

    From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
    Show Dev Bar

    From the menu bar select Develop, then click on Empty Caches as seen in the image below.
    empty cache

Remove malware from Chrome for Mac

To remove malware from Chrome for Mac we will reset the browser settings to their default. Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.

  1. Click on the three dots at the top right and go to Settings.

    Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen. Click on the Chrome menu button then on the Settings button
  2. In the left sidebar, click on the “Reset and Cleanup” option.

    In the left sidebar, click on “Reset and clean up“. Click on Reset and Cleanup
  3. Click “Reset settings to their original defaults”.

    Now click on the “Reset settings to their original defaults”. link as shown in the image below.  Reset Chrome
  4. Click “Reset Settings” button.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button. Confirm Reset Chrome browser
  5. (Optional) Reset Chrome Data Sync.

    In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button. Chrome Sync Reset
Remove malware from Firefox for Mac

To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Go to the “Help” menu.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Image - Click on the Firefox Menu button then select Help

  2. Click “Troubleshooting Information”.

    Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.

    Image - Troubleshooting Information option in Firefox Mac

  3. Click on “Refresh Firefox”

    Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    Image - Click on the Refresh Firefox button Mac

  4. Confirm.

    To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Image - Click again on Refresh Firefox button

  5. Click on “Finish”.

    Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

STEP 4: Run a scan with Malwarebytes for Mac to remove malware

In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.

Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes for Mac.

    You can download Malwarebytes for Mac by clicking the link below.

    MALWAREBYTES FOR MAC DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Mac)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on setup file to install Malwarebytes

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac for Mac

    Click Install to install Malwarebytes on Mac

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Personal Computer” or “Work Computer”.

    The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Select Personal Computer or Work Computer mac

  5. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button to start a system scan Mac

  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Wait for Malwarebytes for Mac to scan for malware

  7. Click on “Quarantine”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine to remove malware

  8. Restart computer.

    Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes For Mac requesting to restart computer

Your computer should now be free of Unwanted Apps and Malware and other malware.

If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Remove Unwanted Apps and Malware from Android

Remove Unwanted Apps and Malware from Android

To remove Unwanted Apps and Malware from your phone or tablet, follow these steps:

STEP 1: Uninstall malicious apps

In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find the malicious app.

    The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
    Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.

    Search trough the Apps list for the malicious app
  4. Uninstall the malicious app

    When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
    Uninstall malicious app from Android

    A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.

    Confirm uninstall app from Android phone

STEP 2: Reset browsers back to default settings

In this second step, we will reset your browser to its default settings to remove spam notifications, unwated search redirects, and restore its factory settings

Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.

Chrome for AndroidFirefoxOperaSamsung Internet BrowserMicrosoft Edge

Remove malware from Chrome for Android

To reset Chrome for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Chrome.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
    Tap on Chrome

  4. Tap “Storage”.

    When Chrome’s app info menu is displayed, tap on “Storage“.
    Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
    Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
    Tap Ok to restore default settings

Remove malware from Firefox for Android

To reset Firefox for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Firefox.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When Firefox’s app info menu is displayed, tap on “Storage“.
    Firefox - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Firefox - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Firefox data including accounts, bookmarks, and your settings to reset the default settings.
    Firefox - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from the Opera browser

To reset the Opera browser to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Opera.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When Opera’s app info menu is displayed, tap on “Storage“.
    Opera - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Opera - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
    Opera - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Samsung Internet Browser

To reset the Samsung Internet Browser to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Samsung Internet Browser.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
    Samsung Internet Browser - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Samsung Internet Browser - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
    Samsung Internet Browser - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Microsoft Edge for Android

To reset the Microsoft Edge for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Microsoft Edge.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
    Microsoft Edge - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Microsoft Edge - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
    Microsoft Edge - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

STEP 3: Use Malwarebytes for Android to remove malicious apps

In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.

Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    MALWAREBYTES FOR ANDROID DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Android)
  2. Install Malwarebytes for Android on your phone.

    In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
    This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.
    Malwarebytes Setup Screen 1
    Tap on “Got it” to proceed to the next step.
    Malwarebytes Setup Screen 2
    Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
    Malwarebytes Setup Screen 3
    Tap on “Allow” to permit Malwarebytes to access the files on your phone.
    Malwarebytes Setup Screen 4

  4. Update database and run a scan with Malwarebytes for Android

    You will now be prompted to update the Malwarebytes database and run a full system scan.

    Malwarebytes fix issue

    Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.

    Update database and run Malwarebytes scan on phone

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning Android for Vmalware

  6. Click on “Remove Selected”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
    Remove malware from your phone

  7. Restart your phone.

    Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.

Your phone should now be free of Unwanted Apps and Malware and other malware.

If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from iOS

Remove Unwanted Apps and Malware from iPhone and iPad

To remove Unwanted Apps and Malware alert from your iPhone and iPad, follow these steps:

STEP 1: Clean your browser

In this first step, we will clean your Safari browser by using the built-in “Clear History and Website Data” feature.
“Clear History and Website Data” allows you to delete the browsing history and website data that is stored on your device. This can include information such as the websites you have visited, your search history, and any data that has been stored by websites you have visited, such as cookies and cache.

  1. Do not tap on the malicious browser window or pop-ups. Instead, tap on the tab icon located in the lower right corner of the screen, as shown in the image below.
    Tabs Icon
  2. Tap the X button on the tab or swipe up to safely close it.
    Tap X to close malicious site
  3. Tap the Settings app.
    Open Settings App
  4. Toggle on Airplane Mode to temporarily disconnect your phone from the internet and block unwanted access.
    Enable Airplane Mode
  5. Scroll down and tap Safari.
    Tap Safari
  6. Tap Clear History and Website Data.
    Tap Clear History
  7. Confirm that you want to clear the history and data by tapping “Clear History and Data” in the pop-up window.
    Tap to confirm
  8. While in Safari settings, make sure to toggle on Block Pop-ups and Fraudulent Website Warning.
    Enable Popup Blocker
  9. Tap on Settings in the upper-left corner to return to the main Settings menu.
    Settings Shortcut
  10. Toggle Airplane Mode back off to re-connect your phone to the internet.
    Disable Airplane Mode

STEP 2: Delete unwanted apps

In the next step, we will remove any potentially unwanted apps that may be installed on your iPhone. If you have downloaded an app after being redirected to the App Store by suspicious websites, it is recommended to delete it.

  1. On the home screen, tap and hold on the app icon until all of the icons start to wiggle.

  2. Tap the “X” button that appears on the top left corner of the app icon.

  3. Confirm that you want to delete the app by tapping “Delete”.

That’s it, your iPhone should be clean and you can continue browsing the Internet. We recommend that you install an ad blocker like AdGuard to block the malicious ads.

If you continue to have malware related issues with your device after completing the above steps, we recommend to take one of these actions:

Frequently Asked Questions about the McAfee Renewal Scam

With scammers becoming more and more convincing with fake McAfee renewal notices, many recipients are left wondering how to protect themselves. Here are answers to the most common questions about identifying and avoiding this prevalent antivirus scam.

How can I confirm if a McAfee renewal notice is fraudulent?

Some ways to identify scam renewal emails/texts include:

  • Sender address is not an official McAfee domain like @mcafee.com
  • Your name is missing, using a generic greeting like “Dear McAfee user”
  • Prices mentioned don’t match typical McAfee subscription rates
  • Message urgently says your plan expired and payment was taken
  • Pushy language demands immediate action
  • Instructions provided to call an unfamiliar number

Cross-reference any suspect details with verified McAfee resources. Call McAfee directly if unsure.

What happens if I call the number in a scam message?

You will reach a fraudulent “support” call center where scammers posing as McAfee agents attempt to socially engineer you into paying for fake services or granting remote access. This allows them to steal data, install malware, and cause further harm.

Can scammers truly access my device if I allow remote control?

Absolutely. Remote access provides scammers the same screen control and device capabilities as if they were physically using your computer. They can stealthily access sensitive files, data, cameras, and even network connections to other devices. Never allow remote access to unverified parties.

What techniques do scammers use on calls to gain trust?

Common tricks include verifying your information, expressing concern about account issues, apologizing for confusion, insisting device problems exist, feigning technical expertise/authority, and claiming remote access is the only fix. Their smooth talking is designed to manipulate.

Why do scammers demand gift cards for payment?

Gift cards provide untraceable cash-like funds for scammers while avoiding bank fraud protections. Legitimate companies will never insist on this unusual form of payment. Scammers may also directly steal bank account funds if given access.

What’s the end goal of these scammers?

Ultimately they want to extort payments for unnecessary services, excessively priced subscription renewals, and gift cards to process imaginary refunds. They also steal personal information for identity theft and install malware to monitor or ransom your device.

My McAfee is expiring. Should I renew via an email notice?

No, only purchase McAfee products directly through the verified website or trusted retailers. Call the number on your credit card or McAfee’s published support line to address any expiration notices received.

How can I report McAfee scams?

File detailed reports with the FTC, FBI IC3, BBB, McAfee Security Control, and other enforcement organizations. Your scam reports help identify larger criminal enterprises exploiting McAfee’s name.

Remain vigilant with any unsolicited contacts pushing immediate actions. Being aware of scammer techniques is the best way to outsmart them. Share scam details to prevent other vulnerable individuals from being harmed.

The Bottom Line – Don’t Get Duped by the McAfee Renewal Scam

Awareness of the deceptive techniques used in the McAfee subscription renewal scam helps you stay vigilant against this fraud. Legitimate companies will never demand immediate payments or remote access without proper verification on your terms.

With a wary eye on any unsolicited messages, a finger ready to hang up suspicious calls, and the caution to confirm questionable charges directly with McAfee, you can protect against relinquishing funds or access unwittingly.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

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    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

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    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

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    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

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    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

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    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

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    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

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