Why can't I check in online with Delta? - Air Travel Forum - Tripadvisor

Why can't I check in online with Delta?

Lancaster, New York
Level Contributor
75 posts
1 review
Why can't I check in online with Delta?
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I get a message that I am unable to check in online and have to go to an agent at the airport. Never had this happen before. Anyone else experiencing this?

22 replies to this topic
Oregon
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5,306 posts
26 reviews
22 helpful votes
1. Re: Why can't I check in online with Delta?
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It's probably because they need to check your documents in person. It's happened to me before.

United States
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10,995 posts
2. Re: Why can't I check in online with Delta?
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I agree. Whenever they won't let you check in online it usually means something requires personal attention at the airport.

Dublin, Ireland
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5,175 posts
272 reviews
178 helpful votes
3. Re: Why can't I check in online with Delta?
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Additional document check , I would imagine.

Surrey, United...
Destination Expert
for Menorca, Santo Tomas
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28,846 posts
49 reviews
74 helpful votes
4. Re: Why can't I check in online with Delta?
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I suggest that you allow plenty of extra time at the airport to sort this out

Lancaster, New York
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75 posts
1 review
5. Re: Why can't I check in online with Delta?
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Thanks everyone. I suspect it's because my husband is bringing a portable oxygen concentrator on board. We have all the proper documentation but I am sure they have to check it out. Makes sense.

penna
Destination Expert
for Marrakech
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33,975 posts
53 reviews
25 helpful votes
6. Re: Why can't I check in online with Delta?
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Are you flying overseas? Or just with in the USA?

If it is overseas then it might be that the airline will not issue boarding passes till they check if your Covid requirements are met as well as entry requirements to enter where you are going.

Chicago, Illinois
Destination Expert
for Chicago
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23,010 posts
135 reviews
82 helpful votes
7. Re: Why can't I check in online with Delta?
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This happens all the time to me on international flights. I agree it's probably because they need to check one or more of your documents. I've never had it on a domestic flight but also have never brought an oxygen concentrator on board so maybe that's why.

Edited: 2 years ago
Fairfax County...
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5,182 posts
35 reviews
14 helpful votes
8. Re: Why can't I check in online with Delta?
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How does the airline know you are bringing an Oxygen Concentrator? Did you note it in your reservation ?

Hunter Valley...
Level Contributor
11,551 posts
9. Re: Why can't I check in online with Delta?
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They can weigh anything from 5 to 50lbs and are not cheap so the OP probably did mention it to the airline.

Atlanta, Georgia
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10,767 posts
74 reviews
80 helpful votes
10. Re: Why can't I check in online with Delta?
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I expect the oxygen is the issue because there are some restrictions around that. Has to be secure because of course o2 is a fire hazard so arrive early

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