每一次的失望卻為我換來每一次更大的驚喜!佢係酒店界嘅大衞高柏菲,把人性服務變得出神入化! - Review of Four Seasons Hotel Hong Kong, Hong Kong, China - Tripadvisor
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Reviewed August 24, 2021

Staff were super helpful in helping to plan my wife's 40th bday . They really made an effort to make it a special weekend . The newly renovated room was a highlight with it being one of the best 5 star hotel rooms I've stayed in

Date of stay: August 2021
1  Thank 448gavind
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 29, 2021

Dear 448gavind,

Thank you very much for sharing your experience with us. We're thrilled to know you find everything up to your satisfaction. Wish we can see you again in the future.

Best Wishes,
Jens Wycisk
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2021

Thank you so much for all team of your hard work and fantastic lunch buffet in Argo on 15 Aug 2021. Special thanks to Simon, Joe & Lynx. . Your attention to detail, great communication skills, and wonderful customer service made my Sunday special. Great thanks.

Date of stay: August 2021
    • Value
    • Rooms
    • Service
1  Thank mkpoycdet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 29, 2021

Dear mkpoycdet,

Thank you very much for sharing your experience with us. We're thrilled to know you find everything up to your satisfaction. Wish we can see you again in the future.

Best Wishes,
Jens Wycisk
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2021 via mobile

The room is clean, tidy and spacious with toiletries provided. It's convenient to go there, the staff are very polite and the service is good. The hotel is comfortable and the environment is good. I like to swim and relax in the swimming pool, the view is wonderful. I had a very relaxing stay

Date of stay: August 2021
Trip type: Traveled as a couple
1  Thank pamelawongkb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 29, 2021

Dear pamelawongkb,

Thank you very much for the amazing review. We're delighted to learn that you find your time with us an amazing one. We look forward to seeing you again in the future.

Best Wishes,
Jens Wycisk
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2021

All the staff are super nice, polite and willing to serve. From the first step in the hotel, we were welcomed and guided by staff to do check in. Then my son and husband went to the complimentary Logitech car racing game. The staff was patiently guided my son how to control the car and he felt satisfied with the game.

We had meals in different restaurants but my son was especially impressed by the Chinese restaurant waitress. The waitress provided drawing kit without asking before starting the dinner. Also, she offered a complimentary dessert to my son surprisingly.

Date of stay: August 2021
    • Location
    • Sleep Quality
    • Service
1  Thank KandyKam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 29, 2021

Dear KandyKam,

Thank you very much for the amazing review. We're delighted to learn that you find your time with us an amazing one. We look forward to seeing you again in the future.

Best Wishes,
Jens Wycisk
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2021

The service over all very low standard for 5 star hotel. The girl at check in so not friendly and no helpful. I want book for dinner and she tell me just call from room.
The room is old and no well clean and dust and mirror have stain. The Gallery restaurant very not organise and my order all wrong. The staff need training and more friendly to customer.

Date of stay: August 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank luketG3886DR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Manager HKG, General Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded August 22, 2021

Dear luketG3886DR,

Thank you for your review and we are sorry to hear that you find your experience with us frustrating. We will definitely look into the issue and make improvements. I do hope we shall have an opportunity to welcome you back to Four Seasons Hotel Hong Kong in the future, so we may have another chance to deliver to you a truly five star experience.

Sincerely,
Jens Wycisk
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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