don’t call customer service. Because they never take action. I call many time and only a few times pick up. And then they say sorry and never come to fix issues! And the craziest thing is the bed sheet. There are blood marks everywhere! They don’t replace the trash bag. They just simply put another one on it! And guess what? They knocked and open your doors at 6:00 am! Can’t believe this is a hotel in HK! Shame on you ！简直噩梦，前台几乎不听电话，就算接了，也是只是说一下好的然后从来不过来处理。床单很差到处污渍。厕所地下道味道一直涌上来。一早六点就有人来敲门开门。垃圾袋也不换就直接套一个新的。简直夸张到没有底线
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our standards, services and cleanliness. Thank you for the feedback.
