AirAsia - Thai AirAsia Flights and Reviews (with photos)

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Sightsee18620809632 wrote a review May 17

1 contribution

Krabi Town - Bangkok

Domestic

Scammers

Charging someone 1230 Bath for a 2kg overweight carry on luggage item is just a scam🤬🤬 Just an all out scam, i fly with bangkok airways and thai smile this same holiday and luggage no problems at all. Ill never book a flight with Airasia again i would rather take a 20 hour bus ride.…

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Jean B wrote a review May 15

Perth, Australia2 contributions

Perth - Phuket

International

The worst customer service ever.

I had booked flights to fly from Perth to Phuket (via Kuala Lumper) on the 04/06/2024. AirAsia have since cancelled these flights and I had to rebook with another airline. On the day I received the cancellation email and text these flights were still available for purchase?????????????? I lodged a refund application with AirAsia and got a case number. I then got an email from AirAsia stating they are unable to refund me as I have rebooked the flights. I would be happy to provide any email of confirmation from AirAsia confirming my new flights, however I never rebooked any alternative flights with AirAsia as there were no flights available on the day I wanted to travel. After contacting AirAsia by phone and via their online AI Chat (ask Bo) on a number of occasions, I have been unable to speak to anyone. I then reached out on Facebook to my friends asking if anyone has a contact to talk to someone in person, and was sent a friend request to a Facebook group "Victims of AirAsia". Apparently from all the communication in this group, this is a regular occurrence for AirAsia with people waiting up to 3.5 years to gain their refund. This morning I have just received another email from AirAsia stating my flights have been cancelled and the process to redeem my refund. Funny that, when I had received an email yesterday saying I'm not entitled to a refund as I had rebooked the flight. I hope you can now see the confusion and frustration I am facing. I am writing this review to warn others of the lack of customer service, ability to contact a person in person (only via Ask Bo) and the confusion of emails received from AirAsia.…

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Queen Kavanaugh wrote a review May 15

80 contributions3 helpful votes

Jakarta - Chiang Mai

Southeast Asia

The worse

Where AirAsia is the worse. The flights are always late😖😖😖. I had to go through immigration when I first land in Bangkok. That held me up. so I ran to get my connecting flight on AirAsia only to find out it’s an hour and a half delay. That was not even posted on the boards. AirAsia You need to do better. You charge more for your luggage than any other airline and the service is poor. You even charge for water. No use Complaining because we know you don’t give a damn Since all you offer for customer service is a chat box.…

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Hoolly wrote a review May 14

New York City, New York7 contributions

Seoul - Bangkok

Southeast Asia

avoid this airline

Avoid this airline at all cost. They offer zero customer service and they look for ways to take your money and provide nothing in return.

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Professor P wrote a review May 14

1 contribution

Bangkok - Singapore

Southeast Asia

Getting yelled at for existing…

It’s probably not a surprise that this is a complaint, given the multitude of complaints about AirAsia as a sub-par budget airline carrier in recent years. We have avoided it for this exact reason, but have decided against our gut to travel with this airline for our Bangkok trip. Our return flight back to Singapore was on flight FD351 at 445pm Thai time, on the 5th of May. The moment we boarded the flight as Zone 3 passengers, the plane was already packed and left us with limited overhead cabin space. My duffel bag was stuck to my handbag, so my husband was helping me to untangle the straps. We took less than 30 seconds to figure this out, and proceeded to put our larger bags in the overhead compartment as we did not want to hold up the queue. It was challenging as I mentioned the overhead cabin was already full. We bought snacks and souvenirs from the airport, and my husband also tied the reusable bag before putting it in the overhead as it was quite bulky. Out of nowhere, this air stewardess (her name tag is Phapada) swooped in and started reprimanding us LOUDLY about storing our snack bag overhead which was weird. “We only allow bigger bags, you have to store it under your seat!”. Fine. She noticed we were clearly struggling with our baggage (we also have check-in baggage mind you), but did absolutely nothing to help and even told us loudly (again, the entire airport could hear her probably) to get out of the way so people can move into the plane. How about help us with the baggage instead of giving us attitude and blaming us for being slow? It’s not like it’s our life goal to hold up the line for other travellers you know. She walked away, came back and was polite to the other passengers, even when one continually blocked the passengers as he was retrieving items from the overhead bin and her asking him to move. At the end of the flight we also noticed other passengers had placed their loose plastic bags of snacks, souvenirs and even glass bottles in the overhead compartment. I mean hey, if it’s a rule, sure we will abide by them, but to see this happening only to us is just unspeakable. We were unhappy because she was extremely rude and dismissive, honestly it’s behaviour that’s acceptable if she were my mother, but seriously unacceptable if you are a stewardess. So much for Thai hospitality. My husband is literally the nicest man you will ever meet, and even he got really pissed off at the lack of empathy and just plain rude behaviour. She needs additional etiquette training or just learn basic respect to human beings. We honestly have already a low bar when it comes to budget carriers, but this air stewardess just sets a new low. Avoid AirAsia Thailand at all costs unless you want to be yelled at for just existing and doing nothing wrong and I guess plenty of other things they are just terrible at.…

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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