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New World Saigon Hotel is ideally situated in the heart of Ho Chi Minh City District 1 amid a bustling neighborhood of restaurants and entertainment venues, within walking distance to markets, museums and places of cultural interest. The hotel is located 20 minutes away from Tan Son Nhat International Airport and steps away from the central bus station, making it a perfect location to explore the city. The hotel offers 533 guestrooms and suites with multiple event venues, a casual all-day restaurant, a sophisticated Chinese restaurant and a vibrant lounge for late night enjoyment.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Park View
Languages Spoken
English, Chinese, Japanese, Korean and 1 more
Location
76 Le Lai Street, District 1, Ho Chi Minh City 70000 Vietnam
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The New World Saigon Hotel garners praise for its luxurious atmosphere, complete with elegant decor and live music that create an inviting ambiance. Guests are particularly impressed with the value of the Residence Club rooms, which come with perks such as free refreshments and quality buffets. The hotel's prime location is frequently lauded for its convenience to local attractions.
Additionally, the exceptional service provided by attentive staff enhances the visitor experience, although some guests have mentioned the rooms can be on the smaller side. Cleanliness and a range of top-notch amenities are also standout features that contribute to the hotel's high marks from travelers.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Excellent
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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There are not enough superlatives to do justice to this wonderful hotel, nestled in the quaint, old Saigon area of District 1 in Ho Minh City! It provides easy access to/from the airport and is close to the bus station and the famous Ben Tanh market. The friendly doormen will acquire a taxi for you quickly and as a measure of protection, they take a note of the taxi number and give the driver a card with the hotel details for your return trip. In addition, it is within walking distance of many bars, restaurants and places of historical interest. The hotel building is sleek, modern and spotlessly clean. Rooms are light, spacious and airy, with extremely comfy beds, supplied with fluffy bathrobes and slippers and even in some rooms there is a Nespresso coffee maker. The modern, Western-style bathrooms offer complimentary, quality Elemis toiletries. There is a good-sized swimming pool with a decking area, complete with loungers and a bar/refreshment service. But what really sets this hotel apart from the many I have stayed in, is the welcoming friendliness of the staff and the excellent, professional level of service throughout! Nothing is ever too much trouble for these people! The Managers and Supervisors go out of their way to introduce themselves and give you their personal card, and ensure that everything is good in your room and well with your stay. Then they impress upon you that you must contact them if you need any help or have any requests for services. We met the Executive Chef of the hotel, James Williams, whose excellent food is a real asset to this establishment. TOP TIP: it really is worth spending a little extra for a Residence Club room. Located on the tenth floor, you are just steps away from the private Club Lounge, where meals and drinks are served (no waiting around for lifts). This area leads out onto a wonderfully, relaxing roof terrace, with stunning views of the city. Here you will find comfy, padded furniture, where you can sit and smoke or enjoy a complimentary soft drink or tea/coffee (you must try the cappuccino). Special thanks to Jasmine, the day supervisor and Quinnie the evening supervisor, for ensuring our every comfort throughout our stay. Special thanks to Quy and to Duy, for making me an excellent and complimentary Singapore Sling, even though it was not on the menu. Thanks also to Ethan Lee for looking after us and getting the air con in our room to the perfect temperature. They really have thought of everything at this Hotel, just check-in and chill out. We enjoyed our stay so much, we are going back this week for some more pampering!
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Date of stay: April 2021
Sleep Quality
Room Tip:Residence Club, 10th Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy Sarton, General Manager at New World Saigon Hotel
Responded Apr 27, 2021
Dear JanH401, Thank you so much for sharing such glowing review with us. Firstly we it is great to read that you had a fantastic time staying with us. And we appreciate you taking the time to highlight in detail our modern, spotlessly clean guest rooms and thought through amenities. We are happy to hear that you enjoyed time at our outdoor swimming pool (one of the largest in the city) and our team, comfort and food and beverage options at the Residence Club Living Room made your stay that much more comfortable. Thank you also for highlighting our convenient location and the many options located within our vibrant neighborhood. We are encouraged by your great feedback about our team and your individual recognition of Executive Chef James William, Ethan Lee, Quinnie, Quy and Duy. Your kind words will motivate them further. Once again thank you for taking the time to provide us with your detailed feedback and we look forward to welcoming you back to the hotel for another great stay. Yours sincerely, Eddy Sarton General Manager
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My kids and I have such a wonderful stay at New World Hotel. I purchased the basic package and upon arrival I paid just a little more for "The Club" experiences. It did turn out one of the best stay I have ever had. I was totally amazed by the excellent customer service of the staff who are very attentive to every single detail and I can feel they did try their utmost best to make our stay the most comfortable one. The Club Residence is such a nice treat, of course it comes with some extra budget, but fair enough, you always get what you pay for: private and express check in and out at the Club Lounge, complimentary tea/coffee/water and soft drink, evening cocktail and breakfast at the lounge. The room is nice, clean with good view of Saigon Street, the blackout curtains work well, spacious enough to accommodate 1 adult with 2 young kids; overall I am satisfied with the room for the price I paid. The food at the evening cocktail and breakfast is nice, fresh and the staff there are always happy to help. Drinks are special, I love the cocktails and the fresh dragon fruit and watermelon juice. I love my stay there and appreciate all the people working there who try to make us feel home. Thank you and I will come back.
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Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy Sarton, General Manager at New World Saigon Hotel
Responded Dec 10, 2020
Dear thixuantrangnguyen, We would like to thank you for sharing your thoughts regarding your most recent stay with us. We are very glad to read that you had overall nice pleasant stay with us on Residence Club, that you were not satisfied with our staff and their excellent customer service attitude, but also by our nice clean room and fresh food. This comment has been conveyed to our team members who are always committed in striving for excellent. We really do appreciate your compliments and will share with our associates. We certainly hope to have the pleasure of welcoming you back soon. Yours sincerely, Eddy Sarton General Manager
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We stayed 2 nights at the New World and like it very much. The room is nice and clean with modern furniture and decor. I give them 4 1/2 star since there was no bathtub. We was told at check out that they have rooms with bathtubs and would offer us a room with one if we told them our preference☹️. The breakfast buffet was overpriced for a mediocre food and limited choices. Food option seem to be catering to certain group of travelers. If you are Vietnamese or Westerner, there’s not much for you to choose from which is too bad since it’s in Vietnam. This’s what we noticed at most hotels in Vietnam through our vacation last 3 week in several city in Vietnam. Other than that, it’s a good hotel to stay and the location is central . It’s closed to everything.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy S, General Manager at New World Saigon Hotel
Responded Feb 13, 2020
Dear hah643, Thank you for taking the time to share your thoughts on your recent stay in Saigon. I appreciate your comments about hotel including rooms and location. Your feedback about the bathtub has been noted and shared with our team to avoid these experiences. I apologize that your experience with our breakfast buffet did not meet your expectations as we do try to offer the widest range of regional and international items on a rotational basis. I look forward to welcoming you again soon. Your sincerely, Eddy Sarton General Manager
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Location was very good. You can literally walk about 12 mins going to City Center were the famous “Walk Street” Nguyen Hue St. is located.
Check-in was smooth. Though at first, we were given a room that the key door does not work. So I have to go down again to Reception. The Receptionist said it maybe the battery is weak.
This should have been detected before hand by changing the battery in advance on the average consumption of their rooms. They should a record on this, so no need to wait and let the battery drained.
This can be very inconvenient to some guest in a rush. Well not a big issue for us, but something to improve on. We were then moved to room 1149. Very nice and very neat, very quiet room. Amenities are 5 star class. Pretty impressive. The toilet amenities shampoo and hand liquid soap smells very good! Though the bath tub is small and still the old style were you will shower standing on the bath tub. So in short, there is no separate shower room. I learned the hotel is quite old but the rooms were completely refurbished 2 years ago. Nicely done!
Our best experience was the Club Lounge benefit, well as part of their promotion we got an automatic upgrade to Club floor with Club lounge privileges.
The evening cocktail food is very generous, you can have a meal dinner literally and the cocktail drinks are unlimited. Wines are also good quality.
I have to commend the gentleman on duty that day mixing drinks for a job well done. He made our experience very enjoyable that evening. Please extend our commendation to him.
Breakfast the following day was also good with attentive staff assisting all guests. The hotel was busy at breakfast but all our needs were attended efficiently. Their service standards is well executed.
We will surely like to come back for another relaxing stay! Well done New World Saigon Team!
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy Sarton, General Manager at New World Saigon Hotel
Responded Feb 16, 2022
Dear ecm0816, Thank you for taking the time to share your detailed feedback on your recent stay. It was great to read that you enjoyed our prime location with many cultural attractions, restaurants and bars within walking distance. We appreciate your feedback regarding our modern and spacious club rooms and your enjoyment of the environment and offer of our Residence Club Living Room. We have expressed your appreciation to our staff who made drinks and was thrilled to receive your recognition. We have noted your feedback on the door battery and will ensure appropriate action for improvement in shortly. Once again thank you for taking the time to provide us with your detailed feedback and we look forward to welcoming you back to the hotel in near future. Yours sincerely, Hotel Management
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This hotel is absolutely amazing! The rooms are beautiful and very well taken care of. Every part of the hotel was beautiful. The entire staff was very helpful and attentive. Breakfasts were delicious with many options to choose from. On our trip, we began and ended in Ho Chi Minh City. Our departing flight was late evening, so we got a VIP suite on the 10th floor because they had a late afternoon checkout*. What an experience! The desk clerk, Ho, was incredibly helpful getting us settled and seeing to our needs. We'd missed the complimentary cocktail hour, but Ho somehow managed to get us a couple of drinks so we could wind down. Breakfast was again amazing, and we enjoyed it on the roof of the hotel, where we had a stunning view of downtown Ho Chi Minh City. We were treated like visiting royalty.
The lobby staff was the best I've ever seen anywhere. Everyone was most attentive.
Security was very good. The elevators wouldn't work unless activated with a room card. You had to have a VIP room to go to the roof (10th floor). The staff waited with us whenever we were waiting for a taxi.
Normally, my highest endorsement for a business is to say I would go there again. This hotel is a level above that. The next time I go to Ho Chi Minh City, I won't stay anywhere else!
*Checkout was either 4 or 5 (I can't remember), but our flight was at 11 pm. The hotel staff graciously offered to store our luggage after checkout so that we could enjoy the city without having to worry about it. This was just one example if the five-star service this hotel offered.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:The 10th floor VIP suites are a bit more expensive, but worth the experience. Try to stay at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy S, General Manager at New World Saigon Hotel
Responded Mar 25, 2020
Dear Cheezburglar, Thank you for the very nice comments you have shared from your stay on tripadvisor. It was rewarding to learn that your experience at our hotel were up to your expectations.. We love to hear your feedback about our rooms, our Club Lounge and our attentive service. This comment has been conveyed to our team members who are always committed in striving for excellence. We really do appreciate your compliments and will share with our associates. Thank you once again for choosing our hotel and we certainly look forward to be of service to you soon. Your sincerely, Eddy Sarton General Manager
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I have unforgettable experiences during my stays at the Residence Club at New World Saigon Hotel in both November 2019 and this New Year's Eve.
Despite of the Covid-19, the service was still excellent and professional as always or even better. For the second time at the Residence Club, surprisingly, I was upgraded to the Suite, which gave me the feelings of being so special and appreciated.
The colossal and spotless suite in the corner gave me the beautiful lively panorama views of the Saigon city centre. And know what, one of the best things I love about the New World hotel, exclusively for the Residence Club is the complimentary evening cocktail and the luxurious private lounge with express check in and check out comes with superb service where all the devoted staff trying their best to make me feel at home. That was captivating.
Now, when recalling my lovely stays at this outstanding hotel, I still feel jubilant to be warmly welcomed and delicately taken care of. Believe me, give the New World hotel a try, you won’t ever regret.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy Sarton, General Manager at New World Saigon Hotel
Responded Jan 26, 2021
Dear taptuoitre, Many thanks for your kind note pertaining to your recent stay at our hotel. It is with great pleasure to know that you have thoroughly enjoyed your stay with us at the Residence Club. We are motivated by your compliments about room and service. It's one the most wonderful feeling to hear that our devoted staff tried their best to make you feel "at home" We surely pass your lovely words to all of our associates. A big thank you for leaving us encouraging words and we look forward to welcoming you back again soon. Your sincerely, Eddy Sarton General Manager
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I stayed at this hotel early this year. The rooms were satisfactory and the location of the hotel, very ideal.
However, as most of you are aware, every hotel requires a security deposit upon check-in. This is normal.
Check out was easy and fast. Upon check out, the staff will inform you that as per their procedure, the security deposit held will be cancelled/released.
Now, what is not normal is that they will claim that you have consumed some items from the room mini bar (which I did not) and deduct the amount from the security deposit held (without you knowing) after you have returned home!
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy S, General Manager at New World Saigon Hotel
Responded Apr 20, 2020
Dear scqs, I appreciate you taking the time to flag your concerns from your January stay at our hotel. I apologise if my team did not communicate the procedure, time taken for the local banks to release a security deposit charged to a foreign credit card. I have personally spoken to our front office team to ensure that this is communicated during the check in, security deposit process to avoid similar concerns. In regards to the late payment you are correct that you personally did not consume the items. The items were consumed by a guest within your party and your credit card was charged as you provided a security deposit for the party of 11 rooms. My team did send you an email on January 14 detailing the items consumed and the guest in your group who consumed those items. I apologise if this caused you an additional inconvenience post stay. Please feel free to reach out to me directly at eddy.sarton@newworldhotels.com if you would like to further discuss your experience. Sincere regards, Eddy Sarton General Manager
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If you want the best out of life, want the best location, best place to stay, then New World Saigon is the place. The place is massive, takes up the entire block. Large swimming pool. Tennis court, Spa, gym and Sauna. Views of city. No hawkers directly outside (like most hotels), Service is 5 star. The food is 5 Star. I have stayed at other 5 star hotels around the world, and this one is one of my favourites.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:Higher the floor the more amenities available.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy S, General Manager at New World Saigon Hotel
Responded May 10, 2020
Dear Richard, Many thanks for your stellar review and we appreciate you sharing the experience of staying with us with other fellow travelers. Comments from guests, such as yourself, are always greatly appreciated and we are delighted to learn that you have enjoyed our location, hotel facilities, service and food. We have shared your comments with our colleagues and they are inspired to hear your feedback. A big thank you for leaving us encouraging words and we look forward to welcoming you back again soon. Your sincerely, Eddy Sarton General Manager
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It was my first time staying at this hotel in central Ho Chi Minh and I must say it was a pleasant surprise from the moment I arrived to when I left. I especially recommend for a business stay to book a room on the executive floor, you will be greeted by a very friendly and very efficient staff in a very welcoming environment where even the smallest details are taken care of by expert hands. The rooms are furnished in a modern style, are functional and have everything that a 5 star would expect. The highlight is the part of the executive floor dedicated to relaxation where in a very pleasant lounge you can enjoy a view of the city and the pampering of all the staff. From 5.30 pm, in addition to many drinks, a rich buffet is served which is changed every day. The same thing happens for the breakfast which is always very varied and with products of the highest quality. As an experienced business traveler I have been a guest in many executive floors but only on very rare occasions have I felt so well and pampered. My compliments to all the staff and management of this hotel.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Executive floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Other at New World Saigon Hotel
Responded Oct 28, 2022
Dear EmmeEffe, Thank you for sharing an excellent review of your experience. Firstly we it is great to read that you had a fantastic time staying with us. And we appreciate you taking the time to highlight in detail our comfortable modern guest rooms. Thank you also for highlighting the presentation and quality of our food at Residence Club Living Room. We are encouraged by your great feedback about our team. Your kind words will further inspire them. On behalf of the team and myself thank you and see you soon. Best regards, Niklas Wagner General Manager
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Brunch @ the newly opened Black Vinegar in New World Hotel.
Not so many Dim Sum restaurant in town so happy to hear that the new world hotel was launching its AYCE (All You Can Eat) brunch .... and definitely a place to enjoy.
From the zen/warm atmosphere to the top notch service (staff and timing between each plates) everything was set for a nice time. This was confirmed by a French and tasty dim sum menu to order at your table. Actually we might have had 12 different type and each of them were nice .....
A place to try for brunch ....... A place to return (most likely in evenings to try their “a panda carte menu” (especially their duck)
Total bill was about 3Mn for 2 pax with cocktails + Black Goji Tea, worse it !!
Actually we realise afterwards that we did not take any dim sum pics (too good) so few others below 🙂
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eddy Sarton, General Manager at New World Saigon Hotel
Responded Dec 1, 2020
Dear Gerarfg, Thank you so much for taking your time to write us such a favorable review. It was rewarding to learn that your experience at our Black Vinegar restaurant were up to your expectations; We love to hear your feedback about our warm atmosphere, our tasty dim sum and our top notch service, so our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Yours sincerely, Eddy Sarton General Manager
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Sheffield, United Kingdom15 contributions17 helpful votes
Depending on which standard of room you have. We only stay in Residence Club rooms , there is Tea and Coffee, Nespresso machine. There are also Premium spirits and soft drinks in the room (Payable) however, in the Residence Club lounge , free tea, coffee, beer and spirits are available.
They are still renovating the rooms. I was amused by two sets of ear plugs in our room. I wouldn't stay there again as there are so many better hotels for the same price. The staff are wonderful, the gym is great but they have lost me and we travel to HCMC every year. Have a look at the Norfolk, still one of my favorites.
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There are more places to choose from in the Ho Chi Minh City area.
PRICE RANGE
$123 - $185 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
533
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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