We fell for their cheaper fare on a one-stop flight from SFO to Europe without checking the reviews first. Their agent answered the phone promptly and seemed knowledgeable. Paid and received booking within 24h which we verified with airline. So far so good.
The bad:
1. Airline changed departure time so we can't make the connection on the outbound flight. We found out about this only by chance because my wife called the airline to ask about luggage and seating the family together. Airline sent note to "travel agent" of the ticket, but Globehunters never informed us. Airline says the travel agent just need to send a request to rebook and they will pay for it since it's due to their change.
The ugly:
2. Have been calling Globehunters for about three weeks trying to resolve this (travel is in three weeks!). THEY CONTINUOUSLY LIE saying that we will receive an email in 24-48 hours. This never happens.
3. After much complaining and back-and-forth, we found out that Globehunters got the tickets from a bulk purchaser, whose name they won't reveal and who apparently cannot be reached by phone. So they claim they sent the request to rebook to the bulk purchaser, but it never acts. Maybe because there is some penalty involved. Whatever the reason, we think that this isn't our problem and Globehunters should own up and resolve this for us in a timely matter. We are traveling with small kids and we care about getting a good flight. That's why we carefully selected our flight and booked so long in advance.
4. Any suggestions on what to do now? We could perhaps ask the credit card for a charge-back, but then we would have to rebook now at a much higher price. Airline says that they can only intervene if this situation is not resolved 48h prior to travel date. We are afraid that at that time our second choice flight (Star alliance) may be fully booked.