Ratings & reviews - Resource Centre - Airbnb

We’re sorry, some parts of the Airbnb website don’t work properly without JavaScript enabled.

4 articles

Ratings & reviews

Discover how reviews work, why they matter and how Hosts get 5-star ratings.

4 articles

How to welcome your first Airbnb guests

Create a memorable trip for your guests—every time.

Get more 5-star reviews

Interior designers and Superhosts reveal how they create memorable stays.

How to dispute retaliatory reviews

Request removal of a retaliatory review, no matter how long ago it was posted.

The basics of communicating with guests

Get tips and templates for connecting with travellers.