Carmel Car & Limousine Service - All You Need to Know BEFORE You Go (2024)
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Carmel Car & Limousine Service
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Carmel Car & Limousine Service

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Carmel Car & Limousine Service
2.5
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The area
Neighborhood: Downtown Manhattan (Downtown)
How to get there
  • Brooklyn Bridge – City Hall • 2 min walk
  • City Hall • 2 min walk
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See what travelers are saying
  • NeilAA123
    73 contributions
    2.0 of 5 bubbles
    Beware of potential overcharging
    We booked a ride for my elderly mother in law. We paid in advance. When she was dropped off the driver tried to get her to pay for the trip again. When we called the office to straighten it out he tried to charge $22 for tolls. There are no tolls on that route. Not nice. Beware.
    Departure66726351517
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written July 10, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled solo
    Written July 8, 2023
  • debivenega
    3 contributions
    4.0 of 5 bubbles
    Private transfer to Manhattan
    Ride and driver were good. Waited about 10 minutes for pick up at JFK, but a lot of traffic. Had a contact number for driver and he assured me he was close. Drive was fine. Driver did not speak until the end when I had to pay tip and tolls. Overall, got us to our hotel safe. Was more than I wanted to spend, but would use again.
    Departure66726351517
    Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
    Written October 6, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled with friends
    Written September 21, 2023
  • Rachel T
    1 contribution
    2.0 of 5 bubbles
    Lyft or Uber would have been better
    I wish I didn't have to give a 1 star but after 2 attempts to speak with a manager they have left me no choice! I booked their services for a round trip airport transfer from my hotel for a treat to kick off our vacation. The ride to the airport was by far, one of the worst experiences I have ever had for a car service. They farmed out the service to a taxi company who showed up in his personal Toyota Camry with his items in the back seat pockets. The car was dirty from the ceiling to the floor. The driver was nice enough but did have an odor that I could not overlook or get out of my clothing. This was not anything I would have presented for a car service that was booked as a sedan (1-3 with bags). I am grateful we only had 1 piece of luggage and we fit in the back seat! I am VERY disappointed and even more so that no one has gotten back to me after 2 calls to the company. Their only saving grace and what is giving them a 2 of 5 was the return trip was done well- the driver was professional and presentable in a clean car. I travel often and our company uses car services all the time- I can't recommend this company with the product and service given based on the experience.
    Departure66726351517
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written October 6, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written October 4, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions
2.5
2.5 of 5 bubbles1,683 reviews
Excellent
433
Very good
141
Average
107
Poor
131
Terrible
871
Katy G.
1 contribution
1.0 of 5 bubbles
Violent Drive, Unresponsive Customer Service
Jan 2020
Incomprehensibly horrible. First, I called on a Friday at 10:00 am to reserve a car for the following morning, at 7:00 am at JFK Airport in NYC. I tried to ask the operator questions, but she continuously talked over me and told me to "just read the confirmation email."

Second, I get into JFK and suddenly receive a "sorry we missed you" email from Carmel. It turns out there was no car because the nasty operator scheduled the pick up for the same day I called, but three hours earlier. Let that sink in. I called at 10 am; she scheduled the car for 7:00 am, which was already in the past.

Third, the new operator with whom I called from the pickup point, quickly scheduled another car for me (Car #58). I was in Terminal 5, Section 3. He said go to Section 4 of Terminal 5. I'm disabled, and so the airport folk that were assisting me with the airport wheelchair, helped me. I'm waiting but the car doesn't show up. I get a frantic and loud phone call from Car 58, screaming at me that I'm no where in site. I explain that I'm exactly where I was told to go. Car 58 screamed that he was at Terminal 5, Section 5, and that he had written proof I was wrong. Seriously - that's what he was saying. I hobbled over to Section 5, using my cane, as the assistants were gone. When I approached the man, he continued to rant and rave so outrageously that people stopped and gaped at him. I decided he was in no condition to be driving me as he was all rage, I demanded he let go of my suitcase. As I started to walk away, he began to lunge at me and threatened me. I held up my cane at him, shaking it towards him, telling him I will absolutely defend myself. An Uber driving watching the whole thing stepped in and assisted me.

I called Customer Service and still, after 10 days, not one person has gotten back to me.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Customer, We are sorry and we apologize for any inconvenience caused to your party. Since we would like to deal with the driver, we would appreciate if you could provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written January 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
9E1A7
New York City, NY4 contributions
4.0 of 5 bubbles
Their drivers that really know the city and that can really drive.
Jan 2020
I've used Carmel only a handful of times to/from different NY area airports; I've never used them for local trips. Being a local NY, what I can gather when I compare them with other services is that these drivers are really good at what they do. They are not mostly on an "extra job" for "extra cash" in their pocket. This IS their job. They don't rely on GPS, they know where they are going. Carmel also gives you an option to pay a one-price all tolls, tips and fare, and I like that option. You can also be billed separately. They are also hooked up with several airline mileage programs, so you can earn miles from what you've spent. The advantage is that you're not competing with a ton of people in the airport to get a relatively quick and painless pickup (and the car will have your name within a sign, so you know that is your ride); the disadvantage is that they are competitively priced but still more expensive than some other car services - but hence, less chaotic pickup. They are now offering a pool option, but I haven't tried that one.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Sunshi, We appreciate your excellent review, as well as the fact that you took your time to write these nice comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written March 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris G
Vienna46 contributions
1.0 of 5 bubbles
Stranded us for second year in a row at Newark Airport!
Feb 2021
I have used Carmel many times and even had the app, but I will never use them again. For the second year in a row they stranded my family at the Newark Airport late at night coming back from a trip with lots of ski equipment. But first they strung us along for 45 minutes, telling us a car was on the way, before finally admitting that not only did they not have a car for our prepaid reservation, but they had no idea when they might find one.

They tell you to wait by the curb and someone will come in a few minutes, whether they have a car available or not. It's even worse in the winter when they tell you that!

You can find many similar stories online. Their customer service is worthless. Pay a bit more for a taxi or Uber or use Dial 7...any competitor is better!
Written March 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Chris, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written March 1, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Penelope B
Martinez, GA33 contributions
1.0 of 5 bubbles
Do not use this company!
Feb 2020 • Couples
LaGuardia to Midtown Manhattan- Paid extra for deluxe car which was the most expensive option before a limo- the driver was in a Hyundai Sonata. It was a nice car but hardly what you would expect after paying extra for an upgrade. The worst part, was the driver and/or car smelled horrible. This is what I would expect after hailing a taxi cab, not through a private car service, although I’ve ridden in taxis that didn’t have this problem. I have reached out to the company twice and have not gotten a response. I will NEVER use this company again! We used Lyft and Uber the entire time we were in the city and had clean deluxe/luxury cars with professional drivers. Using Lyft or Uber to get back to the airport.
Written February 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear penelop, We are sorry and we apologize for any inconvenience caused to your party. The correct channel to report issues is via our website. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. This will allow us to look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team
Written February 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mitchell b
New York City, NY1 contribution
1.0 of 5 bubbles
Carmel is the worst car service in NYC
Nov 2021
They kept a 90 year old woman waiting on a street corner for an hour due to their incompetence and lies. They took full payment in advance and promised a car with wheelchair access in 5 minutes. 30 minutes later another call was placed and they admitted they dont have a phone number for the driver or access to the driver's whereabouts as it is sub-contracted to Uber1 All they do is charge a premium for a car they have no controlled and take advantage of an elderly woman without the dexterity to arrange directly with Uber via an app.
If their deception and lack of control over the cars are not enough, they were rude and apologetic.
The car never arrived and a yellow cab with wheelchair access finally stopped in front of the building
Written November 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written November 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EEMM
1 contribution
1.0 of 5 bubbles
Abandoned by Carmel. Again.
Feb 2022
Carmel Car Service is completely unreliable for any trip the least bit "inconvenient" for the driver. Work schedule a trip outside of Manhattan, scheduling both a drop-off and a pickup from the same location, paid in advance. And 15 minutes before the pickup Carmel called to me they were "too busy" for the pickup and couldn't get a driver there for over an hour.

What part of _scheduled pickup_ do they not understand?

And this is not the first, or second, or even the third time this car "service" has stranded me.
Written February 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written February 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
traveler5281
United States6 contributions
1.0 of 5 bubbles
Terrible Service
Aug 2020
Terrible service. I've used them 3 times and had major issues 2 of them. The first time, the car was an HOUR LATE. Second time was fine. Third time, they called me 10 minutes before the car was supposed to arrive to say that the website quoted the wrong price and they need to bill $11 more or they would cancel the reservation. Terrible customer service and lost a customer over $11.
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear traveler, We are sorry and we apologize for any inconvenience . Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written August 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAir120511
1 contribution
1.0 of 5 bubbles
Can You Give a Minus Number for a Review?
Oct 2020
I booked a reservation in advance and received a confirmation for a Sunday morning pickup at 7:00 AM. At 7:10 AM, when the car had still not arrived, I called the service to be told that "if a car isn't there then it isn't coming." No warning and no help. Thankfully, Uber came to the rescue. If I had missed a flight I would have been even unhappier with this service. Will not be using again.
Written October 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear OnAir12, We are sorry and we apologize for any inconvenience . Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written October 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel P
1 contribution
5.0 of 5 bubbles
Best option for longer trips in and around NYC
Apr 2022 • Solo
advise anyone looking into Carmel to take the negative reviews with a grain of salt. Driving around NYC and especially airports is a chaotic mess under the best of circumstances. I've used Carmel dozens, maybe a hundred or more times for longer trips and have found them to be to most reliable and professional car service that operates in the city. That includes Uber, Lyft, ect. Cars are clean, drivers are always professional if not outright friendly, and sometimes promptly picks up the phone and fixes things quickly if there's ever an issue. Only knock is they're usually not the cheapest option, but prices are nevertheless competitive and you can't have everything. Highly recommend.
Written April 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written April 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road Traveler
4 contributions
1.0 of 5 bubbles
Terrible Service All Around
Dec 2019
I decided to give them a try because they were being promoted on Expedia. I booked a roundtrip ride from the Panama City Airport (in Panama) to our hotel. Everything looked okay as they sent me an email reminder the day before the first pick up. But then, the driver never showed and I waited for over an hour. I even called the local number they provided using a phone at the airport. Not only did the driver not show up, but the phone number wasn't a working number! I finally had to call a cab to get us to the hotel. I called that same number using the hotel phone just to double check the number and it indeed wasn't a working number.

The return trip was the same. I waited for 20 minutes, called that same number that was provided and the driver never showed. Since I didn't want to miss my flight, I had to call a cab to get us to the airport.

I sent email complaints about both incidents immediately after both cars didn't show up and no one got back to me. I also called Carmel and they told me that I had to contact Expedia for a refund since I bought the service through Expedia. When Expedia contacted Carmel on my behalf and they just told Expedia that I can't have a refund because both drivers were dispatched. So I decided to call Carmel myself. First of all, they were rude. All they could say was "no refund." They said that I was the one that was a "no-show" because the drivers had submitted GPS information that they were at the airport and hotel. This is the worst customer service ever! Stay away! I would give them a 0 star rating if I could.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure66726351517
Dear Customer, We are sorry and we apologize for any inconvenience caused to your party. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written January 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carmel Car & Limousine Service - All You Need to Know BEFORE You Go (2024)

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