Jacki Mak（喜來登酒店 的Guest Services / Front Office）的回應
回覆日期：2023年5月19日
尊贵的宾客： 感谢阁下入住及抽空分享于香港喜来登酒店的住宿体验。 关于房间的安排及员工的服务素质问题为阁下带来不便，我们深表歉意。 有关问题已经提交至有关部门作详细检讨。 您的宝贵意见有助我们不断改进细节及提升服务质量。 在此，我们向您表示由衷的谢意。 期待您再次下榻香港喜来登酒店，享受更舒适妥善的住宿体验。 Jacki Mak Director of Front Office
Dear Mr. Wu, Thank you for choosing to stay at the Sheraton Hong Kong Hotel & Towers and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations in terms of room assignment and Bonvoy points credit policy. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. I am pleased to learn that Ms. Carrie Ko has clarified the issues upon your departure, please do not hesitate to contact myself should you need any further information. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Maness Tse Director of Guest Experience Sheraton Hong Kong Hotel and Towers
Hi, Since there are so many eateries within walking distance from the hotel morning noon and night, we did not eat or have any beverages at the hotel. Anyway, enjoy your stay.
